2. Yama The number of staffs: 2200~2300 Industry: manufacturing industry The form of business enterprise: enterprise owned by Hong Kong Introduction: Xiamen Yama Ribbons & Bows Co., Ltd is invested by Hong Kong Yama International Xiamen Aqua Resort The number of staffs: 250 Industry: Service industry The form of business enterprise: government-owned corporation Introduction: Located in Xiamen Wuyuan bay wet land park, close a shopping street and Ring road.

3. Perception and Learning in Organizations Organizational Structure and Design

4. Video

5. Behavior and Results Motivation Ability Role Perception Situational Factors Values Personality Perceptions Emotions Attitudes Stress

7. Stereotyping in Organizational Settings

8. Managing Emotions at Work Loyal

9. Self-Actualization Esteem Belongingness Safety Physiological Needs Hierarchy Theory

11. High internal work motivation High growth satisfaction High general job satisfaction High work effectiveness 5) Feedback from job 3) Knowledge of results of work activities 1) Skill variety 2) Task identity 3) Task significance 1) Experienced meaningfulness of the work 4) Autonomy 2) Experienced responsibility for work outcomes Individual differences Critical psychological states Core job characteristics Outcomes

12. Based on Reward Reward Practices

14. Decision-making Employee Involvement In Decision Making

16. Self-control can or cannot replace traditional leaders? Informal Groups Team Cohesiveness Why Rely on Teams?

17. Electronic Mail Communication Channels Communicating in Organization

18. Leadership Style People Oriented Xiamen Aqua Resort Yama Task Oriented

19. Sources of Power in Organizations Skunkwork

20. BOSS Financial Vice-president Financial Department Purchasing Department Sales Department Administrative Department Human Resource Design Department Employee Employee Employee Employee Employee Yama Sports and Recreation Dept BOSS HR and Administrative Department Food and Beverage Department Accommodation Department Employee Employee Employee Employee Xiamen Aqua Resort

24. Case 1 Case 2

26. Reasons from: http://www.xmwysx.com/ http://www.yama.cn/ Organizational Behavior Book Model from http://teacherdavids.com Movie: Undercover.Boss.S01E01 Names: Su Yanjing 2009661438 WangYanzhi 2009661409 Zheng Jiachen 2009661418 Pu Shi 2009661428 Xu Jinwang 2009661429