1. PRIYANKA SHARMA Email: priyankasharma6194@gmail.com
Phone: +91 9805220484
EXPERIENCE SUMMARY
Sincere and detail oriented professional with total experience of 1.5 years as Front Office Assistant with
Marigold Sarovar Potrico , Mashobra and Sarthak Resorts , Manali
Strong team player constantly working towards maximum productivity with exceptional consensus building,
negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.
HIGHLIGHTS:
PROFESSIONAL SUMMARY
Employer name Duration Role
MarigoldSarovar Potrico,
Mashobra
11 th May 2016 onwards Front Office Assistant
Sarthak Resorts,Manali 1-04-2015 to 30-09-2015
1-10-2015 to 30-04-2016
Internship
Front Office Assistant
Roles& Responsibilities:
Front Office Assistant:
Maintaining and managing front desk and reception area of working organization in a neat and organized
fashion
Gettingthoroughknowledge of organizations’ policies and procedures regarding credit and cash handling,
room status, types of rooms available and room rates.
Welcoming and checking in guests as well as processing group arrivals
Review arrival list for all arrivals and VIP’s to check room allocations, amenities and special requests
Processing billing of customers’ checking out, invoice settlement, posting charges to the guests, handling
cash and handing over cash to accounts department at the end of the shift.
Seen as major interaction point between guests, dealing with enquiries and complaints and providing
information about facilities in the hotel and the surrounding area
Dealing with special requests from guests such as making arrangement for personal events or storing
valuables
Ensuring that guests documentation and information is available and up to date.
Dealing with reservations and cancellations by email, phone, letter, fax or face to face
Working on IDS software for dealing in reservation related activities and working on HOST software for
dealing in billing related activities
Dealing with verification process of customers by checking identity proofs and address proofs.
Coordination with housekeeping department for intimating them about all check outs, early check ins,
special requests, and day use rooms
Making MIS on everymonthendbasis comprisingdetailsof monthlyrevenue and sending same to accounts
department and handling of queries related to same
Make report to senior managers in case of any abnormalities noticed.
Taking payment from guests in the form of cash or credit cards.
Co ordination with Hotel staff for ensuring smooth flow of services.
Ensuring all relevant paper work has been completed in order for smooth hand over at the end of shift.
Multi line phone expertsystem
DocumentManagement
Administrative support
StrongInter personal Skills
SecurityProcesses
Mail andpackage delivery
Customerco ordination
CustomerVerification
2. ACADEMIC QUALIFICATION:-
Degree University/ Board Passing Year Score
T.Y.B.A Himachal Pradesh (Government PG college of Solan) 2014 50.00%
H.S.C Himachal Pradesh Board(Government senior secondary school
Solan)
2010 55.00%
S.S.C Himachal Pradesh Board(Government senior secondary school
Solan)
2008 52.00%
Personal Details:
Languages Known: English, Hindi
Marital status : single
Hobbies : Singing
Date of Birth : 28-01-1994
Date :
Place: