1. PRIYANKA SHARMA Email: priyankasharma6194@gmail.com
Phone: +91 9805220484
EXPERIENCE SUMMARY
 Sincere and detail oriented professional with total experience of 1.5 years as Front Office Assistant with
Marigold Sarovar Potrico , Mashobra and Sarthak Resorts , Manali
 Strong team player constantly working towards maximum productivity with exceptional consensus building,
negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.
HIGHLIGHTS:
PROFESSIONAL SUMMARY
Employer name Duration Role
MarigoldSarovar Potrico,
Mashobra
11 th May 2016 onwards Front Office Assistant
Sarthak Resorts,Manali 1-04-2015 to 30-09-2015
1-10-2015 to 30-04-2016
Internship
Front Office Assistant
Roles& Responsibilities:
Front Office Assistant:
 Maintaining and managing front desk and reception area of working organization in a neat and organized
fashion
 Gettingthoroughknowledge of organizations’ policies and procedures regarding credit and cash handling,
room status, types of rooms available and room rates.
 Welcoming and checking in guests as well as processing group arrivals
 Review arrival list for all arrivals and VIP’s to check room allocations, amenities and special requests
 Processing billing of customers’ checking out, invoice settlement, posting charges to the guests, handling
cash and handing over cash to accounts department at the end of the shift.
 Seen as major interaction point between guests, dealing with enquiries and complaints and providing
information about facilities in the hotel and the surrounding area
 Dealing with special requests from guests such as making arrangement for personal events or storing
valuables
 Ensuring that guests documentation and information is available and up to date.
 Dealing with reservations and cancellations by email, phone, letter, fax or face to face
 Working on IDS software for dealing in reservation related activities and working on HOST software for
dealing in billing related activities
 Dealing with verification process of customers by checking identity proofs and address proofs.
 Coordination with housekeeping department for intimating them about all check outs, early check ins,
special requests, and day use rooms
 Making MIS on everymonthendbasis comprisingdetailsof monthlyrevenue and sending same to accounts
department and handling of queries related to same
 Make report to senior managers in case of any abnormalities noticed.
 Taking payment from guests in the form of cash or credit cards.
 Co ordination with Hotel staff for ensuring smooth flow of services.
 Ensuring all relevant paper work has been completed in order for smooth hand over at the end of shift.
 Multi line phone expertsystem
 DocumentManagement
 Administrative support
 StrongInter personal Skills
 SecurityProcesses
 Mail andpackage delivery
 Customerco ordination
 CustomerVerification

2. ACADEMIC QUALIFICATION:-
Degree University/ Board Passing Year Score
T.Y.B.A Himachal Pradesh (Government PG college of Solan) 2014 50.00%
H.S.C Himachal Pradesh Board(Government senior secondary school
Solan)
2010 55.00%
S.S.C Himachal Pradesh Board(Government senior secondary school
Solan)
2008 52.00%
Personal Details:
 Languages Known: English, Hindi
 Marital status : single
 Hobbies : Singing
 Date of Birth : 28-01-1994
Date :
Place: