This presentation includes information regarding enhancement of communicational skills and basic knowledge on the topics covered in it.

1. PRESENTED BY,
PRATISTHA SINGH

2. CONTENTS:
1. Introduction
2. Listening
3. Non- Verbal Communication
4. Clarity And Concision
5. Friendliness
6. Confidence
7. Empathy
8. Open Mindedness
9. Respect
10. Feedback
11. Picking The Right Medium
12. References

3. INTRODUCTION:
 Communication is simply the act of transferring information from one
place to another.
 It’s the ability to convey or share ideas and feeling effectively.
 Everyone should know how to convey and receive messages in person
as well as via any social media.

4. 10 EFFECTIVE COMMUNICATION SKILLS:
1. Listening
2. Non- Verbal Communication
3. Clarity And Concision
4. Friendliness
5. Confidence
6. Empathy
7. Open Mindedness
8. Respect
9. Feedback
10. Picking The Right Medium

5. 1. LISTENING:
 Listening is a process by which you gain understanding of the needs,
demands and preferences of your speaker through direct interaction.
 It is of two types- Active listening and Passive Listening.
 Active listening is when the listener is fully engaged and reacts to the
ideas presented by the speaker and Passive listening is when the listener
does not react to the ideas of the speaker but merely listens.

6. 2. NON-VERBAL COMMUNICATION:
 It includes body language, eye contact, hand gestures and tone.
 A relaxed, open stance and a friendly tone will make you appear
approachable.
 Eye contact and body language conveys how a person is feeling.

7. 3. CLARITY AND CONCISION:
 Speak clearly and directly to someone in person, on the phone or via
social media.
 Think before you speak.’
 Convey your message in lesser words without skipping important
information.
 You should not ramble.

8. 4. FRIENDLINESS:
 A friendly tone or simply a smile can encourage others in open and honest
communication with you.
 You should be nice and polite.

9. 5. CONFIDENCE:
 Confidence ensures others that you believe in and follow through with
what you are saying.
 It includes making eye contact or using a firm but friendly tone.
 You should not sound arrogant and aggressive.
 Be sure you are always listening to and empathizing with other person.

10. 6. EMPATHY:
 Even if you disagree with someone, its important to understand and
respect their point of view.
 Show that you have listening to the other person.

11. 7. OPEN-MINDEDNESS:
 A good communicator enters any conversation with a flexible and open
mind.
 Be open to listen and understand the person’s view.
 By being willing to talk to a person with whom you disagree , will land you
in having a more productive and honest communication.

12. 8. RESPECT:
 People will be more open to you if you respect them.
 Using person’s name, making eye contact and actively listening when a
person speaks will make you feel appreciated.

13. 9. FEEDBACK:
 Being able to appropriately give and receive feedback is important.
 You should accept and even encourage feedback from others.
 Ask clarifying questions if you are unsure of the issue and make efforts to
implement feedback.

14. 10. PICKING THE RIGHT MEDIUM:
 You should simply know which form of communication to use.
 Like in workplace, talking about change in salary are almost best done in
person.
 Asking for a leave should be done via emails.

15. REFERENCES:
 www.goggle.com
 www.wikipedia.com
 www.thebalance.com
 www.communicationstudies.com