Communication Skills

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This is a presentation I use as part of an interpersonal skills workshop. I hope you enjoy it.
...Geoff
(www.performancepeople.com.au)

Published in: Business, Technology
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  • Sorry Umalekshmi, I do not have many more materials. When I use these in a classroom situation, I tend to 'talk to the slides'. I do have some activities I ask people to do, but as I use these on a commercial basis, I do not share more than the Powerpoint.

    ...Geoff
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  • woow ...excellent posting..can u share me some communication skills docs to umadesika@gmail.com
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  • very helpful and lovely, thank you!
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Communication Skills

  1. 1. Getting your message across
  2. 2. Feedback Message Sender Receiver
  3. 3. Message Sender Receiver Hi John. How are you?
  4. 4. Feedback Sender Receiver Good thanks Andrew.
  5. 5. Feedback Message Sender Receiver
  6. 6. Feedback Message Sender Receiver Noise
  7. 7. Feedback Message Sender Receiver
  8. 8. Sender Receiver John has made an effort with his appearance for our new clients. I should make a comment.
  9. 9. Message Sender Receiver You’ve certainly scrubbed up well today John.
  10. 10. Sender Receiver Is he saying that I normally look scruffy? He always dresses well, but he spills his lunch on it.
  11. 11. Feedback Sender Receiver F--k off!
  12. 12. Afterwards… <ul><li>Ask the question: </li></ul><ul><li>Did effective communication take place? </li></ul>
  13. 13. Active Listening <ul><li>Pay attention </li></ul><ul><li>Look at the speaker </li></ul><ul><li>Use mini-responses </li></ul><ul><li>Suspend your judgment </li></ul><ul><li>Find meaning – feelings & facts </li></ul><ul><li>Ask questions </li></ul><ul><li>Paraphrase </li></ul><ul><li>Open & honest responses </li></ul>
  14. 14. Integrity <ul><li>People will only hear and act willingly if they trust you. </li></ul><ul><li>Trust is earned by trusting other people, and being trustworthy. </li></ul><ul><li>Look after your integrity! </li></ul>
  15. 15. Not Really Listening <ul><li>Stephen Covey sinks the boots into ‘Active Listening’. </li></ul><ul><li>He describes the technique as: “listening with the intention to reply”. </li></ul>
  16. 16. Empathetic Listening <ul><li>“ Unless you are influenced by my uniqueness, I’m not going to be guided by your advice.” </li></ul><ul><li>Stephen Covey, 1989 </li></ul><ul><li>Not “listening with the intention to reply”, but “listening with the intention of understanding”. </li></ul>
  17. 17. Influencing <ul><li>Yes, we need to influence people. </li></ul><ul><li>To influence them with integrity, understand them first. </li></ul><ul><li>“ Diagnose before you prescribe.” </li></ul>
  18. 18. Some Quotes <ul><li>When people talk, listen completely. Most people never listen. </li></ul><ul><li>Ernest Hemingway </li></ul><ul><li>The problem with communication ... is the illusion that it has been accomplished. </li></ul><ul><li>George Bernard Shaw </li></ul><ul><li>Words are, of course, the most powerful drug used by mankind. </li></ul><ul><li>Rudyard Kipling </li></ul><ul><li>The way we communicate with others and with ourselves ultimately determines the quality of our lives </li></ul><ul><li>Anthony Robbins </li></ul><ul><li>Communication is the real work of leadership. </li></ul><ul><li>Nitin Nohria </li></ul>
  19. 19. www.performancepeople.com.au

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