 Currently working for Amazon as EDI analyst.  Working with the vendors in US, maintaining vendor relationship and also assisting the vendors with the EDI queries.  Taking care of the EDI queries related to purchase orders, purchase order confirmations, invoices, transportation etc.  Worked for Via.Com renowned online ticketing company for more than 3+ years, handled mails and complaints. Worked on Airline ticketing.  Completed Bsc Biotechnology from SRN Adarsh collage Bangalore and MBA through Sikkim Manipal University.

1. PRANAV.D.V.S.L.N.P
CURRENT ADDRESS:
19/1, 3rd main 3rd cross,
Tata Silk Farm, Basavanagudi,
Bangalore-560004
Mobile: +919686450620
Email: Pranav.dhurti@gmail.com
PERSONAL DETAILS:
Father’s Name: Prasad D V S L N V
Date of Birth: 01st
August, 1984.
Nationality: Indian
Marital Status: Married
Languages Known: English,
Hindi, Kannada and Telugu.
Professional OverviewProfessional Overview
 Currently working for Amazon as EDI analyst.
 Working with the vendors in US, maintaining vendor
relationship and also assisting the vendors with the EDI
queries.
 Taking care of the EDI queries related to purchase orders,
purchase order confirmations, invoices, transportation etc.
 Worked for Via.Com renowned online ticketing company for
more than 3+ years, handled mails and complaints. Worked
on Airline ticketing.
 Completed Bsc Biotechnology from SRN Adarsh collage
Bangalore and MBA through Sikkim Manipal University.
Details of Professional ExperienceDetails of Professional Experience
12th
May 2015- till date
 Demonstrated effective, clear and professional written and
oral communication.
 Provided prompt and efficient service to Amazon Vendors
and Sellers including the appropriate escalation of issues.
 Maintained a positive and professional demeanor always
portraying the company in a positive light and effectively
managing sensitive issues.
 Demonstrated excellent time-management skills and the
ability to work independently while using departmental
resources, policies and procedures.
 Maintained acceptable performance metrics such as quality,
productivity, first contact resolution, and attendance.
 Actively researched for solutions through logical reasoning
and data interpretation skills.
 Liaised with other departments such as Customer Service,
Merchant Investigations, or Payments teams as required
resolving Vendor’s issues and questions.
 As I have worked on EDI I have exposure to transactions set
related to manufacturing and retail - 850, 855, 753, 754, 856,
810, 852, 846, and 830.
 Hands-on experience on mapping concept using Amazon
MAP Specifications
 Familiar with EDI Transaction format - ANSI-X12, XML.
 Also familiar with FTP, SFTP and AS2 communication
protocols.
 Maintaining good vendor relationship and providing good
vendor experience.

2. PRANAV.D.V.S.L.N.P
Details of Professional ExperienceDetails of Professional Experience
Via.com An online Travel company (From January 03 2012 to
February 10 2015) as E-mail Consultant.
 Working for Via.com as travel consultant for 36 months (3
Years) as a consultant handling mails and complaints.
 Fielded a high volume of client calls.
 Answering the mails on SLA standards with precise
information to the clients.
 Handled complaints in an appropriate manner and giving
appropriate resolution to the queries which makes clients
highly satisfied.
 Also issued tickets for GDS (Gallileo) and LCC bookings for
customers.
 Training employees on ticketing tools.
AchievementsAchievements
 Achieved Cause for Applause award in Q4 2015 as well for
consistently exceeding in performance.
 Achieved Best Employee of the Month thrice in Via.Com in
the year 2014.
 Archived top performed for Q3 in Via.Com in the year 2013
StrengthsStrengths
 Strong Written and Verbal Communication
 Skilled at customer service and customer relationship
 Quality Assurance
 Issue resolution and Problem solving
 Product Sales
 Relationship Building
Education DetailsEducation Details
 Masters Of Business Administration (Operations
Management) : Sikkim Manipal University, (2013)
 Bachelors in Bsc Biotechnology : SRN Adarsh Collage, (2009)

3. PRANAV.D.V.S.L.N.P
SkillsSkills
 Highly motivated and a flexible team player with leadership skills
 Helping planning formal training giving to the seasoned agents and newly hired
 Ensuring the best quality service for the customers.
 Giving suggestions regarding airlines service as the conclusion of customers’ complaints
 Analyzing the data statistic of the phone call coming
 Developed strong relationships with managers and staff, creating a cohesive and productive team
within a deadline-driven environment.
I hereby declare that all the above furnished information is true to the best of my knowledge and belief.
BANGALORE
Date
Pranav.D