1. Profile
Work Experience
Duties
 Proactively identified customer needs and pursued appropriate services to
alleviate issues.
 Handled customer queries more effectively and efficiently; achieved
customer satisfaction and maintained company loyalty.
 Excellent communication with multi-cultural guests and followed up to
ensure satisfactory resolution.
 Resolved and responded to variety of customer queries methodically in
order to provide high level of service and experience.
Duties
 Systematically diagnosed, resolved or escalated problems.
 Communicate status of work progress, production environment and all
issues to next shift.
 Accurate managed and monitored of internal assets.
 Installed and modified computer hardware and software appropriately.
 Performed troubleshooting analysis of servers and associate systems
logically.
Nabin Gurung
nabengrg7@gmail.com
https://np.linkedin.com/in/nabin-gurung
Customer Service Representative
(Ace Express Travel Services Pvt. Ltd.)
(January 2015 to July 2016)
Satwa Dubai, U.A.E
054 377 1609
A diligent, experienced and easy-going customer service professional with strong
communication and customer handling skills; and technical knowledge eager to work in a
reputed company so as to continue to develop, perform and work with an inspiring team for the
benefit of the company.
Network Associate (March 2015 to July 2016)
(World Link Communication Pvt. Ltd)

2. Academic Qualification
Technical Skills
Key Skills and Competencies
Personal Details
Date of Birth: 19th
July 1990
Languages known: English, Nepali and Hindi
Nationality: Nepalese
Passport No: 05515888
Contact: 054 377 1609
Visa Status: Visit visa until 10th
April 2017
 Proficient in Microsoft Office Package (Word, Excel, PowerPoint)
 Deep understanding of computer hardware and software
 Sound knowledge of computer Networking
 Operating System: Windows and Linux
 Excellent presentation and interpersonal skills
 Strong listening, written and verbal communication skills
 Physically fit and Willing to work flexible schedules
 Customer service oriented and team player
 Good planning and organizing skills.
 Aptitude for learning and quickly adapting new skills
 Consultative selling skills
 Effective time management and negotiating skills
Bachelor Degree of Science in Computing (2012-2015)
Islington College (Kathmandu)
London Metropolitan University (UK)