2. Qualifications of the Audience:
Hiring Manager and Interviewer
Bachelors degree level of education
At least 5 years with the company
Experience in customer service
4. Key Message:
Education and work experience fit job description
Have gained experience with different types of calls and have a wealth of
knowledge to share
Resume and Cover Letter meet the criteria of the Associate Product
Support Specialist position being offered.
Being set apart by Associate degree in Computer Information Systems,
Data Processing and computer knowledge gained while serving in the
Army.
5. Frontpoint Home Security
Technology and Service Company
VISION
Find a better way
A better product
A better Solution
Presidents’ Goal
Strengthen the companys’ focus on metrics and customer experience.
6. Job Description:
Duties Include:
System Configuration
Customer Orientation
Account Activation and assistance with inbound customer service calls.
Qualifications Include:
Customer focus
Honesty
Integrity and Good Attitude
7. Process and Building Rapport:
Interviewing Process is formal
Good eye contact
Speak clearly
Dress professionally
Building Rapport by connecting with employees of the
company
Glassdoor.com
Frontpoint security.com
Linkedin.com/company/frontpoint/
8. Questions to Ask Employer:
Why is the position vacant?
What is the departments environment like?
What aspects of the job would you like to see
performed better?
9. The Channels:
Online application to submit resume and cover letter.
Telephone for phone interview.
Email for feedback from phone interview and to schedule
interview.
Face to face interview.
10. Communication Style:
Telling hiring manager and recruiter why I am the perfect
candidate for the position.
Selling myself by explaining my experience and education.
11. Are there any other questions?
Summarizing meeting:
Have the education background to qualify for the position
Have enough customer service experience from face to face customer service
to customer service in a call center environment.
Have gained experience with computers while serving in the Army.
Have researched the company on Glassdoor.com, Frontpoint.com and
Linkedin.com
12. Action Request:
Send thank you note to hiring manager and recruiter
Follow up call to hiring manager and recruiter to ask status of the position.
13. References:
Glassdoor, (2017), Reviews,
https://www.glassdoor.com/Reviews/Frontpoint-Reviews-E662765.htm
Frontpointsecurity.com, (2018), Products,
https://www.frontpointsecurity.com
Linkedin.com, (2018), https://www.linkedin.com/company/frontpoint/
Mary Munter, Lynn Hamilton, (2014), Guide to Managerial Communication,
Chapter 1 Communication Strategy, Upper Saddle River, NJ, Pearson Education,
Inc.
Frontpointsecurity.com, (2018), About,
https://www.frontpointsecurity.com/careers/unlock-possibility/about
