1. Prakash Natarajan
E-Mail: Prakash.samurai@gmail.com
Contact Credentials: - India (M): +91-9901972727 / +91 7022004120 Fixed Line India: +91 80 25092541
Looking for an opportunity to work with reputed organization to hone my professional excellence in banking domain
under Customer Relationship management (CRM) / Business Development management (BDM) and Key account
management.
PROFESSIONAL & ACADEMIC SNAPSHOT
 A Seasoned Professional, with Comprehensive Work Experience of ~8+ years in Business Development and Customer
Relationship Management with sharp acumen in Key Account Management Process.
 Rich Experience in managing the large & global accounts for a sustained, Horizontal & vertical, Business Growth.
 Possess proven track in leadership & proficient in Team handling, Team Engagement & bonding with specialized individual skill
set in Business Development, Customer Relationship Management(CRM), Key Account management,
Sales forecasting, Demand planning & Delivery SLA Management.
 Effective in Escalation management, Customer segmentation, Sales Pitching & Bidding management
 Rich exposure on Banking domain, Business to Business (B2B), accounts receivable process
management and Revenue planning synchronization.
 Holding Post Graduate in Master of Business administration from University of Madras and Under
Graduate Degree in Bachelor of Science in Bio-chemistry.
Area of Exposure
 Banking Concepts: Islamic Banking Concepts & Conventional Banking Concepts on both asset & liability side.
 Banking Products: SME Products (Treasury Products, SME Lending Products, Trade Services), Retail Banking Products (Credit
Cards, Loans, CASA Growth, Investment Products)
 Dubai Business Visit: Working pattern of SCB-UAE Branch Banking and the Treasury Dealing Room. HNI Client Visit and Stake
Holders Visit
 Insurance Domain : Well versed with US Healthcare Insurance process & UAE Auto Insurance process
 Healthcare & Pharma : Well versed in Indian healthcare & Pharma industry
 Global: People Management, Stake Holder Management, Time Management, Relationship Management Concept, Customer
Service, Customer Retention, Training & Development, Power Point Presentations, MIS, Control on Attrition, entire B2B process,
corporate gifting solution.
Core competence
Leadership
Best Practices
Business
Development
Key Account
Management
CRM
Sales forecasting &
Revenue Planning
Bidding Management
(reverse and forward)
Demand Planning

2. ORGANISATIONAL SCAN
Since Dec’2012 with Wildcraft India Pvt. Limited, Bangalore as a Business Development Manager
(An Emerging Indian Outdoor gear Company)
Responsibility handled:
Channel Sales:
 Identifying new business avenues & generate business through new stream.
 Frequently reviewing PAN India corporate sales team basis sales pipeline.
 Handling a BDM team in turn handles centralized core accounts like Accenture, IGATE, Capgemini, Future Group, Flipkart, and
Snap Deal which contributes 33% for channel sales and 5% for overall Wildcraft company sales.
 Strategizing for sales input & driving the same for better outcome.
 Strategizing for sales enhancer through incentive plans and monitor.
Channel Marketing:
 Creating & handling a Marketing strategy for future business considering seasonality, Industry trend, market response &
product fitment
 Identifying a Marketing opportunity through co-branded merchandize business
 Conduct regular analysis through data crunching on consumer behavior, corporate behavior, corporate gifting & budget
spend by Corporate’s on gifting
 Carried out a Marketing activity with few Corporates for better brand visibility
 Work with Wildcraft Marketing team & creative team on mailer creative based on seasonality & for Corporate Marketing
Campaign.
Add-on Role’s:
 Product development in line with seasonality, client requirement and working on product launch for corporate specific
products
 Work force/talent acquisition for Channel development
 Internal team coordination like Wildcraft Marketing team, sourcing, merchandizing, design and creative team.
 Escalation Management: Handling client escalations for entire channel with an existing client base of 2000+
 Problem solving through internal & external client interaction/coordination
Achievements Rewards & Recognition
Performance rating “1“in all FY’(2012-13, 13-14 & 14-15) Consistent 1 rater in overall organization for consistent 3 years
Taken our Channel to next level of achievement “Hall of Fame” – For core contribution to our Channel

3. May’2007 - December’2012 with Scope International Pvt. Ltd. - Standard Chartered as a Team Leader
(Scope International Private Limited – A wholly owned subsidiary of Standard Chartered Bank UK)
PS: Entire stint of 67 months with Scope International was handling sales operations of different verticals of Standard Chartered
Bank, Middle East.
Role 1: Team Leader / Product Specialist – Forex (Handled Dual Role for 3 months)
Role Duration: 1.6 Years
Department: SME-PMU (Small & Medium Enterprises-Portfolio Management Unit)
Roles and Responsibilities -Team Leader:
 Responsible for revenue generation through SME product from the team’s portfolio
 Monitor RM’s call activity
 Grow CASA book from the assigned portfolio
 Ensure & Monitor on periodic review on accounts for due diligence and monitor transactions for AML
 Ensure TAT for customer complaints and service request are maintained across team
 Handling escalation calls(client calls)
 Conducted weekly review with RM’s on their performance and provide feedback
Role 2: Product Specialist – Forex
Role Duration: 1.4 Years
Department: SME-PMU (Small & Medium Enterprises-Portfolio Management Unit)
Roles and Responsibilities: Product Specialist
 Identify and be aware of potential customers Business requirement.
 Presentation and customer service skills, inquisitive personality, and excellent time management
 Constantly does R&D of offers in market.
 Awareness of product's entire life cycle to ensure optimal sales results.
 Expert in specific products, groom RMs to help delivery and reduce rejects.
 Relationship management with relevant stakeholders, processing teams and customers.

4. Role 3: Senior Relationship Manager
Role Duration: 1.1 Years
Department: VRM Unit (Personal/Salaried Account)
Roles and Responsibilities: Relationship Manager
 Generating revenue through Foreign exchange, Trade, CASA, TD and ensure persistent follow-up and conversion in respective
industries.
 Nurture the relationship as the one-point contact for the client throughout the relationship lifecycle.
 Generating Business Development leads, track new projects and ensure persistent follow-up.
Role 4: Senior Tele-Caller
Role Duration: 1.6 Years
Department: Credit Card Sales / Auto Insurance Sales
Roles and Responsibilities: Tele-caller
 Privileged by handling Auto Insurance pilot batch
 Achieving credit card sales target from the existing portfolio
 Responsible for cross product sales like Easy Pay loan & balance transfer from existing credit card customers
 Sales & document verification
Achievements Rewards & Recognition
Performance rating “1B “in FY’2011 Received “Thank you” Letter from SCB Group Head
Successful in handling multiple assignments “HYPO” – High Potential Employee for FY’11-12
Outstanding Performance & lasting contribution to SME “Certificate of Appreciation” for the year 2011
Successful in Leading a Team planned in new strategy “PEOPLE CHAMP” - ICON Award Winner for Q1 2010
Successful in Both Specialist Role & Team Handling “SPECIAL RECOGNITION Award Winner for Q2 2010
October ’2004 – March’2007 with Perot Systems –Senior Executive, Insurance Claims Examiner
(Business Process Solution India Private Limited)
Responsibility thus handled:
 Conducted prompt investigations of claims, evaluate facts; medical Liability Evaluation and Settlement
 Handled a daily volume of more than 2000 claims including Surgical, No Fault, Workers’ Compensation, and Medicare, exercising
knowledge of medical terminology and ICD-9 / CPT codes
 MIS and reporting for different business verticals & to senior management on daily volume analysis
NOTABLE ACHIEVEMENTS
 Awarded “BEST EMPLOYER OF THE MONTH” for Sep’2005 towards my 150% deliverable with 99% accuracy
 Recognized as “Best Team Player” basis my 220% deliverable with expected accuracy during man power crisis situation

5. September ’2001 – October’2004 with Claris Life Sciences Limited – Territory Sales Executive,
(Multi-business enterprise and the holding company of Claris Injectable)
Responsibility thus handled:
 Front liner role of meeting health care professions and Physicians (Doctor’s) representing Claris Life Sciences in order to
maintain & generate new business from Healthcare institutes.
 Developed relationships with the doctors of major hospitals in the city that led to major contracts
 Negotiated supplier discounts, product quality and product manufacturing technology
 Organized promotional exhibits at major hospitals in the outskirts of the city
 Conduct seminars for territory reps and retail associates
NOTABLE ACHIEVEMENTS
 Established 45% market share from 0% by facing a product acceptance challenge
 Identified & ensure product placement in new markets
 Achieved 8th place in a National Level Product Campaign
TECHNICAL PURVIEW
Packages : MS Office
Operating System : Windows (2000 / Win. 10)
Additional : Power Point Presentations
ACADEMIC CREDENTIALS
MBA : 2009 passed out from University of Madras, Chennai
B.Sc., Bio-Chemistry : 2002 passed out from University of Madras through Abdul Hakeem College of Arts & Science, Vellore, T.N
Intermediate : 1998 from Sunbeam Matriculation Higher Secondary School, Vellore, Tamil Nadu
High School : 1996 from Bharath Matriculation Higher Secondary School, Vellore, Tamil Nadu
PERSONAL DOSSIER
Date of Birth : 12th
February, 1981
Address : B103, Valmark Amoda, Doddakamanahalli, BG Road, Bangalore, Karnataka-560083
Languages Known : Tamil & English
Valid Passport : M5613825
Prakash Natarajan

6. Professional Testimonials;
#1: On recognizing my contribution for VRM
#2: On recognizing my contribution done in Q1 2010 VRM – Virtual Relationship Management Team

7. # 3: Successful stint on handling multiple role in SME (Team Handling & Forex Specialist)
# 4: Successful stint shown in Forex Specialist role in SME during FY’ 2011-2012
#5: “Hall of Fame” Award on recognizing my contribution for Channel development from Wildcraft