1. Pradeep Kumar Kumawat
Email: prdeepkumawat@gmail.com
Cell No: +91-9001001117
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PROFILE:
I am an enthusiastic,hands-onITprofessionalwithmore than5 years’ experience in support. I have
a proven track record of managing and maintaining servers and desktops in LAN/WAN network
infrastructures, and adopt a meticulous approach to ensure the smooth-running of business
operations.Qualifiedtoindustrystandards,Ienjoycloselyfollowingthe latestchangesintechnology
and apply this to my duties wherever relevant.
CAREER OBJECTIVE:
Lookingforwardfora challengingandsignificantcareer, toworkinProfessionalEnvironment where
I can enrich my skills and work towards the Organizational goals and targets.
STRENGTHS:
Effective communication skills and good analytical and decision making ability. Dedicated to
Professionalandhighly motivated towards targetachievements. Having the ability to complete the
given task. Positive attitude, Friendliness and Flexibility and achieve in success in job.
EDUCATIONAL & TECHNICAL QUALIFICATIN:
 Completed Bachelor of Commerce from Rajasthan University.
 Completed Diploma in Hardware and Networking, from IIHT Jaipur.
 MCTS (Window Server 2008 Active Directory Configuration) Exam Code: 70-294
EMPLOYEEMENT HISTORY:
Cynosure Technologies P Limited
Sr. IT Support Engineer (01st April 2010 to till date)
 Installing and configuring Window Desktops & Servers. Troubleshoot Network issues.
 Network device configuration i.e. biometric machine, DVR, Wi-Fi, NAS
 Level 2 Technical Support for SureTDS Enterprise (eTDS return filling Desktop application
developed on ASP.NET as front end and uses MS SQL 2005 as backend database)
 Level 2 Technical Support for Timelabs Pro (Attendance and Payroll Management web
application,developedonASP.NETasfrontendthat runson IIS webserver and uses MS SQL
2005 as backend database)
 Preparing software manuals, videos, PPT, HTML help pages.
 Monitor ticketing system for new tickets and work-items. Update existing tickets
 Functionsasa 'HelpDesk'representative toanswervariouslevelsof informationtechnology
questions from users demonstrated by monitoring and maintaining request/resolution
information

2. Job responsibilities of Clients under AMC with Cynosure Technologies:
1. Century Infra Power P Ltd (6 Years)
a. Installing and Configuring IBMx series Server
b. Window Server 2008 R2 and Server 2012 R2 Hyper-V virtualization
c. Manages Windows network (users, computers, printers, etc) with Active Directory
d. ApplyingFolderRedirection, Wallpaper, Hide/Restrict Drive, and various other policies
via GPO.
e. Applying NTFS and Share permissions on Domain Users
f. File/Application/Mail/Print Server installation and configuration
g. Create users on Exchange Server 2010. Mailbox delegation, Mail size and Mailbox size
quota
h. Manage and configure users on Google Apps and Zoho Mail server
i. Configure and troubleshoot POPcon (POP 3 connector)
j. Sonicwall and cyberoam firewall configuration.
k. Buffalo/WD NAS drive configuration for backup data
l. Wi-Fi AP configuration
m. Monitor Network devices via Manage Engine and Spiceworks
2. Readi Print International Jaipur and Mahapura Branch (4 Years)
a. Windows Server 2012 Hyper-V virtualization configuration for servers
b. Manages Windows network (users, computers, printers, etc) with Active Directory
c. Creating users and email IDs on Exchange 2013 server. Troubleshooting of Exchange
Server 2013 issues. Mailbox delegation, Mail size and Mailbox size quota
d. Configure and manage POPcon utility
e. Configure Gajshield and Cyberoam firewall
f. Configure websites on a hosted server
g. Wi-Fi AP configuration
h. Website and SQL data backup on daily basis
i. Cobian and Window backup utility for backup task
j. Monitor network by Spiceworks Network Monitor utility
3. KMT Trans Logistics P Ltd (3 Years)
a. Fortinet 80D and 40C firewall configuration for 3 branches.
A. D. Electronics
Desktop Support Engineer (1 Year)
 Assemblingthe systemwiththe individualcomponentLike MicroProcessor, RAM, Hard disk,
Floppy disk, CD Drive, Key board and Mouse.
 Managed and Administered Windows XP and Windows 7 workstations and laptops
 Support and maintain network hardware, network Operating Systems
 Installing and configuring Microsoft Office 2007/2010
 Outlook configuration. Calendaring & Scheduling. Troubleshooting of Microsoft Office
Outlook database & structure problems.
 Configured DSL modems for internet connection
 Blocked websites via CCProxy
 VPN and FTP Server configuration
 Local and Network Printer configuration

3. Other Tools and Skill:
 Remote Desktop Manager, VNC, Team Viewer
 Backup Assist, Veeam Backup
 NoIP and DynDns for DDNS Connectivity
 Network end point security system of Kaspersky.
 Office 365 (Mail and Share Point configuration).
Additional Comments:
 Good typing speed on key board.
 Software testing skill.
 Have experience in providing support via Email, Online Chat, Telephone and Remote.
HOBBIES:
Surfing on internet
Listening Music
PERSONAL DETAILS:
Father’s Name : Mr. Motilal Kumawat
Date of Birth : 20 July 1988
Permanent Address : W.No.17, Sikar, Rajasthan
Present Address : 38 Ved Vatika, Sodala, Jaipur
Marital Status : Married
Languages Known : English, Hindi, Rajasthani
DECLARATION:
I am very much confident of my skills to work in a team. I hereby declare, that all the above given
information are true to the best of my knowledge.
Place: Jaipur (Pradeep Kumar Kumawat)