This document contains the resume of Sarwar Emam. It summarizes his contact information, objective, professional experience of over 3 years working as a network and application support engineer, education including a Bachelor of Technology degree, skills in various operating systems, programming languages, and databases, and details of projects he worked on providing technical support and managing networks and systems.

1. Sarwar Emam
Phone: +91 – 7350786400, 8446869731
Email id:sarwaremam@gmail.com
Objective
To pursue a challenging and professionally satisfying career adapting my talents and satisfying the expectations of
our organization.
Professional Summary
 Network and application Support Engineer having 3+ Years of IT Experience from
Cognizant with VDA and Wipro InfoTech with Acute.
 Qualified in Bachelors of Technology.
 Expertise with System administrator.
Skill Sets
Operating System Windows Server ’03, ’08, ’12, Windows 7/Vista/XP, MS DOS.
Prog ram min g Langu ag es VB Script, exposure of Core Java.
W e b T e c h n o l o g i e s HT M L, A SP.
IDEs / T o o ls E c l i p s e , R e me d y
Da t a b a s e s S Q L S e r v e r .
Employment Summary
O r g a n i z a t i o n D e s i g n a t i o n Fr om T o
Cognizant India Private Limited Customer Support Engineer 14-04-2014 29-05-2016
W ip ro In fo T ech DL3 07-11-2016 Pre s en t
Trainings attended
 Corporate behavioral
Professional Certifications
 Training in Q source Global consulting(MSCIT)(HCL ): (IPAddressing,DNS,Port addressing,switching,
routing,DHCP,Exchangeserver2003,2007,RIS,STP,AD,IPV4,IPV6).

2. Education
Qualifications Y e a r o f P a s s i n g In s t i t u t e s Aggregate %
Bachelor of Technology 2012 – JNTU University Hyderabad.
64.56
S S C 2006 - BSEB Board Patna.
53
HS S C 2 0 0 8 - BSEB Board Patna .
53
Project Details:
Project Name: Network and System Services .
Team Size: 5
Roles and Responsibility:-
 Responsible to handle user calls within SLA.
 VPN and otherremote connectivity support.
 Datacenter – Hub Room Inventory & Asset labeling of desktop & Laptop.
 OS Patches Compliance Check.
 Configure & troubleshooting for MS Outlook.
 Installation & troubleshooting of Different Software (Oracle, checkpoint VPN, SAP, Citrix Client, Microsoft.
 Knowledge of open internet client connectivity.
 Handling checkpoint VPN troubleshooting all location for cognizant in India.
 Provided support for project specific Application’s.
 Knowledge of Domain architecture and Active Directory.
 Knowledge of DHCP and DNS, Exchange server roles and responsibility.
 Knowledge of Citrix and VMware.
 Windows 2008 Active Directory Services & Administrative Task.
 Implement user permissions & restrictions through windows 2008 user management & group policy.
 Creation of usersgroups.
 Deployment Windows Patch.
 Provide support to users through remote connectivity (RDC, PcAnywhere & Other remote tool).
 Give Techno Functional Support to the Users.
 Maintaining Windows Server 2008 Active Directory Services & Administrative Task.
 Work On ITIL Process (Change, Problem, Incident, Service Request).
C h a l l e n g e s: -
 To be maintaining a zero level escalation and understand the customer requirement.
 To be maintaining on agreed SLA’s.

3.  To ensure that the team is full of technical knowledge and sharing the KB documents.
 To maintain the high availability in the team scope and manpower.
 A c h i e v e m e n t:-
 Never missed any of the low priority or High priority SLA in the entire era of the project.
Project Details:
Project Name: Global EIT.
Team Size: 3
Roles and Responsibility:-
 Provide Technical support to project based application (CATIA and Team Center).
 CATIA License server management.
 Ability to troubleshoot various applications and systemadministration related issues.
 CATIA V5 Administration – software installation, License installation/configuration, customize environment
setup,troubleshooting etc.
 Windows 2008 Active Directory Services & Administrative Task.
 Maintain share folder on server.
 Implement user permissions & restrictions through windows 2008 user management & group policy.
 Creation of usersgroups.
 Deployment Windows Patch.
 Provide support to users through remote connectivity (RDC, PCAnywhere & Other remote tool).
 Give Techno Functional Support to the Users.
 Maintaining Windows Server 2008 Active Directory Services & Administrative Task.
 Work On ITIL Process (Change, Problem, Incident, and Service Request).
 Handling Network Infrastructure to support Global Network Team.
 Coordinating with Global (US) IT Team for IT Infrastructure issue resolution.
Personal Details
Date of Birth - 06th Nov 1990| Sex - Male | Marital Status –Single
Passport No. -J8918643 | PAN card No. AAXPE3201C
Languages known-English,Hindi.