Pooja Malhotra is a human resources professional with over 10 years of experience in HR operations including onboarding, learning and development, vendor management, and employee engagement. She currently works as an HR Executive at Citigroup in Gurgaon, where her responsibilities include handling vendor payments, coordinating with vendors, and preparing monthly reports and dashboards. Prior to this, she worked as an HR Executive and Collections Executive at Citigroup and Citifinancial, respectively, where she gained experience in various facets of HR operations and client servicing. Pooja holds a Bachelor's degree in Arts from University of Delhi and a diploma in Computer Application and Textile Designing.

1. P o o ja Ma lho tra
37-A, DDA Flats, Shahpurjat, New Delhi – 110049  (+91) 9211309502  pooja84_malhotra@yahoo.in
HUM AN RE SOURCE S PROF E SSI ONAL
 Extensive Background in HR, including experience in HR Operations – Onboarding, Confirmations & Off
boarding, HR records management, Learning andDevelopment Vendor management, HR Vendor
management, Employee Engagement, Legal audits.
 Demonstrated excellence in management reports – dashboard& other trackers.
HR SKILLS
 Client Servicing
 Employee Administration
 Operations Management
 Employee Relations
 Orientation & On-Boarding
 HRIS Technologies
PROFESSIONAL EXPERIENCE
CITIGROUP — Gurgaon (On Third party payroll – HGS Pvt. Ltd.)
HR (Executive Operations): Sep 2013 to Present
Key Deliverables:
 Handling Vendors Payments.
 Coordinating with vendors through mail,tele-phone or face to face
 Coordinating with accounts departments for vendors payments
 Filing the entire correspondence andgeneral filing arrangements
 Responsible for Preparing monthly reports liks Dash boardpresenting
CITIGROUP — Gurgaon (On Third party payroll – HGS Pvt. Ltd.)
HR Executive (HR Operations): Jan 2008 to Sep-2013
Experience in various facets of Human Resources Operations including Onboarding activities & client
servicing. Possess strong knowledge in operations management & dealing with customers. Excellent
ability to address customer & employee queries andto meet timely deliverables.
Key Deliverables:
 Plannedeffective Onboarding for new hires for the projectedvolumes of the entire organization.
 Reworkednew-hire orientation program to include HR information andcompany resources.
 End to End data management of On-boarding activities – Id creation, Access andpermission
allocation, data, recordmanagement, Image Resource management.
 Effective tracking andreal-time updating in ERP systems for effective tracking andreporting of data
for strategic planning.
 StructuredandImplementedprocesses of confirming employees through stringent checks in place.
 Responsible for preparing monthly reports like Dashboardpresenting On-Boarding details for Pan
India

2.  Responsible for preparing Key Risk Indicator (KRI) Reports on a monthly basis that is presentedat
APAC level.
 Ensuredsmooth exit of employees from the system by automating the exit process.
 Reduced costs through meticulous record-keeping by automating the process of maintaining
employee records online.
CITIFINANCIAL CONSUMER FINANCE INDIA LTD. — New Delhi (On Third party payroll –
HGS Pvt. Ltd.)
Collections Executive: July 2006 to December 2007
Part of the collections team andcateredto a broad range of activities including client servicing,
training team members, reports generation & improving quality standards.
Key Deliverables:
 Customer calling for money collections & achieving targets.
 Trained team members on the processes & report generation.
 Effective in query resolution & client servicing.
EDUCATION & CERTIFICATIONS
 Bachelors in Arts (B.A) from University of Delhi
 Diploma in Computer Application & Textile Designing
OF NOTE
Professional Development:
 Completedongoing training in the areas of information security, communications, employee and
manager relations, leaves of absence and workplace safety/security.
Computer Skills:
 HRIS applications (PeopleSoft Enterprise Human Resources,OSC)
 MS Office (Word, Excel, PowerPoint, Outlook)
Present CTC : 3.26 Lac
PERSONAL DOSSIER
Nationality: Indian
Date of Birth: 19-Sep-1984
Civil Status: Married
**Reference available on request.
Pooja Malhotra
Date :