1. Eshtaq Khaliq
Address: 3 Granville Road
St Albans
AL1 5BE
Telephone: 01727 833345
Mobile: 07908 729930
E-mail: eshtaq.khaliq@gmail.com
Professional Profile
An enthusiastic and professional individual, who enjoys being part of successful and productive
team. Quick to grasp new ideas and concepts, and to develop innovative and creative solutions
to help achieve goals and targets. Able to work well on own initiative and can demonstrate the
high levels of motivation required to meet targets. Even under significant pressure, possesses a
strong ability to perform effectively
Key & Technical Skills
10+ Years Customer Service Experience
5 Years Experience in Mobile Industry
5+ Years Call Centre Experience
5+ Years in Retail & Customer Facing Role
Target Driven Orientated with proven track record
Microsoft Office literate
Career Summary
2015 – Current Ocado
• Working in a busy call centre
• Taking inbound calls
• Making outband calls
• Answering emails
• Dealing with complaints and queries
• General customer service duties

2. 2012 - 2015 Carphone Warehouse
• Working within the largest independent phone retailer
• Working towards targets and consistently achieving and surpassing them
• Selling mobile services, mobile phones, laptops & broadband solutions
• Helping customers deal with issues and complaints
• Was a key part of the team as a key holder
• Doing weekly stock take and monthly audit
2010 -2012 Orange
• Working within a major mobile service provider
• Working towards targets and consistently achieving and surpassing them
• Selling mobile services, mobile phones, laptops & broadband solutions
• Helping customers deal with issues and complaints
• Was a key part of the team as a key holder
2005 – 2010 ESA Marketing
• Working in a call centre
• Making outbound calls, doing market research
• Taking inbound calls for client inquries
• General office duties photocopying, faxing etc
Education & Qualifications
2005 - 2007HNC Business Management
2003 - 2005 Business Information A Levels with B,C Grades
2002 - 2003 GNVQ IT Intermediate Certificate
1997 - 2002 9 GSCE A to C including Maths, English, Science

3. Interests & Activities
Sport, Reading, Films, Socializing, Technology, Politics, History, Traveling
References are available on request