This document provides information about Phillip S. Wallace, including his work experience, skills, education, and certifications. He has over 15 years of experience as a Picture Archiving and Communications System (PACS) Administrator and over 20 years of experience in computer hardware, software, and networking support. His skills include implementing, configuring, and supporting medical imaging systems, radiology information systems, and various servers, storage, and networking technologies. He holds several professional certifications and has worked in PACS roles for large hospital systems.

1. PHILLIP S. WALLACE
Microsoft Certified Professional
A Plus Certified
5860 NW 44th
Street
Apt# 207
Lauderhill, FL. 33319
Cell# 305-972-6701
Email: Blacknight141@hotmail.com
SUMMARY:
I have 15 years of PACs Administration / Medical IT experience, and over 20 years of Computer Hardware,
Software, and Networking Support / Administration experience. I have worked as a Picture Archiving &
Communications System (PACS) Administrator and Phone Helpdesk Support Engineer responsible for
troubleshooting, monitoring, and controlling the system components utilized throughout the Hospital Radiology,
Cardiology, and Clinical provider departments. My responsibilities include management and problem resolution for
the Radiology Information System (RIS), Image Archive, and Specialized Image Viewing System components
including Voice Dictation Systems, Mamo Imaging User Applications, 3D Reconstruction User Applications, DDP
Setup, Configuration, and troubleshooting. The type of support activities included user access administration,
component troubleshooting, and problem reporting, system fix and upgrade application, training, software security
management, DICOM Modality Integration, and HL-7 RIS Integration.
SKILLS and TASKS:
• Sectra PACS HA Enterprise Implementation, Configuration, Administration
• Field Service Engineer (PACS).
• Picture Archiving and Communications Systems (PACS) Implementations, and Support.
• Diagnostic Imaging Workflow Analysis.
• (RIS) Radiology Information Systems Implementation and Support.
• Modality Workflow Planning.
• Voice Recognition Implementation and Support.
• Modality PACS Integration and Workflow for CR, DR, CT, MRI, US, NM, PET CT, RF, Mamo.
• Cardiology PACS, 3D Imaging.
• DICOM Modality Integration, Networking Switches and Routers, Firewall, VPN.
• Advanced DNS, DHCP, WINS, TCP/IP.
• Windows 2003 Server, Windows 2000 Server Configuration, Installation, Administrator.
• XP PRO, Windows 2000, Windows Vista, Windows 7 Workstation, HP Unix, Solaris, Linux Installation
Configuration and Administration.
• Raid Storage Arrays, Active Directory, Storage Array Networks (SAN), Network Attached Storage (NAS).
• Microsoft Clustering, VMWARE Virtualization, and Utilization.
• Microsoft SQL 2005, Microsoft SQL 2008 R2, Oracle 9i.
• Microsoft IIS Web Server Installation and Configuration.
• Microsoft Windows 2008 R2 Server Installation and Configuration.
• Work with various Modality Vendors to Add Modalities to PACS and also to setup and configure Modality
Worklist for Procedures.
• Troubleshoot Dicom Communication and Interoperability Issues.
• RIS Radiology Information Systems HL7 Configuration to PACs, and Troubleshoot Communication and
Interoperability Issues with PACs.
• Verifying, Correcting, and Moving Images to correct incomplete studies in PACS also moving
images or series into correct study folders in the PACs End User Application.
• Verifying and Making sure all exams Images and reports cross correctly and display correctly in
the PACs End User Application.
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2. • Identify and Correct duplicate MRN’s (Medical Record Numbers, and PID (Patient ID), issues.
• Configuration of (DMWL) DICOM modality work-list from RIS to PACs.
• Configure Procedure lists, Configure Imaging Users, Configure RIS Report Parameters.
• Configure Folder and Media Management, Configure Global Security, Configure Printer Preferences,
Configure Resource Security, Configure Peer Review, Configure Foreign Systems Interfaces (FSI),
Configure Systems Control, Configure Modalities or Activity Types.
• RIS Systems Configurations included Siemens Novius (RIS), Siemens Syngo (RIS),
• Load Balancing for the Application servers.
• Work with Technologist to upgrade Workflow for different Modalities.
• Configuration of DDPs (Default Display Protocols) for PACs viewing applications.
• Installation, Configuration, and Support of Unix HA (High Availability) Software.
• Installation, Configuration, and Support of Microsoft HA (High Availability) Software.
• Installation, Configuration, and Support of Mamo Workstations Hardware and Software.
• Volume analysis of radiology, cardiology, and other Imaging to determine requirements for
Physical Servers and Archive Storage.
• PACs System Performance testing and analysis for latency issues pertaining to reading, and writing to
storage.
• Installation, and Configuration, of 3D Rendering Software including TeraRecon.
• Worked with PACS Wise/Tools to configure modalities and storage of images on IMS (Image Storage
Servers).
• Worked with PACS problems with studies that would not archive correctly on PACS identified and correct
many studies then archived the studies to long term storage.
• Completed a Migration of a cardiovascular system “CAMTRONICS” to Philips PACS. Migrating 9 years
of Image Data from 700 Sony Worm Platters to a Large Sectra Unix PACS System and documenting the
transfer of image data.
• Experience with Xcelera Cardiology PACS Installation and Support.
• Configuration, Maintenance, and Support of Storage Tek / Sun / Oracle Disk and Tape 100TB + Archival
Storage System.
• Support for 5 Hospitals and 20 plus Diagnostic Clinics Enterprise Sectra High Availability PACS
System.
• Configuration, Maintenance, and Support of EMC Short Term Storage Raids for PACs
• Plan and Configure sites for Load Balancing of application servers for DICOM Ingestion of
Medical Dicom Images, either from the Modalities or from the PACS short term and long term
archive.
• Installation, Configuration, and Support of Dell PACs End User Workstations.
• Work with Citrix Virtual Desktop for other application distribution.
• Installation and Configuration of Microsoft SQL Server 2000
• Work with IT and Hospital Radiology Staff to do pre-site surveys and work with Application.
• Setup and Maintenance of the PACs End User DB, including logins and security level access.
• Installation, Configuration, and Support of Sectra IDS5 PACs End User Viewing Software.
• Configure 5 Enterprise Sectra Unix PACs and Sun / Oracle Archive to migrate studies to new replacement
Philips Isite PACs.
• Administration and Fixing of Patient and Exam Merging problems.
• EMC Isilon NAS Storage Configuration and Implementation to PACs.
• Troubleshoot Connectivity Issues and work with Vendors to install and maintain connectivity to PACS.
• Installed and Configured Dicom Document Scanners to Scan Documents into PACs via the PACs
Workstations.
• Installed and Configured HL7 to Dicom Mitra Broker.
• Supervised a PACS team of 3 PACS Field Engineers.
• Provide active management of customer satisfaction and customer requirements documentation and
surveys.
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3. • Train radiologist, technologists, and end users on the use of Short Cut Keys, Image Manipulation tools
window/level, image zoom, image pan, ROI, Auto-Compare and Reading Protocols, and how to create new
folders.
• Work with Upgrade Project Managers to test systems before upgrades to make all transitions as smooth as
possible and with little or no downtime to the user
• Perform daily tape backup procedures on all Unix and Windows Servers
• Perform quarterly Ignite Backups on the Unix Servers
• Perform emergency recovery procedures in case of hardware or software failure to bring the PACS systems
up and operational, in emergency situations
• Work with Hospital staff to create down time work around procedures to PACS work flow in case of
hardware outage.
• Serves as the first tier point of contact for network configuration, management, and systems integration to
include LAN interconnection, IP addressing, multi-protocol routing, and network management.
• Installation, Administration, Upgrades, Troubleshooting, Patching, Security, and Antivirus
Maintenance of All Unix, and Microsoft Servers and PACs Viewing Workstations
• Establishes and configures network Firewalls, and Virtual Private Networks.
• Installation, and Maintenance of PACs Dicom Network DVD / CD Burners.
• Troubleshooting, Repair, and Replacement of both Server, and PC Hardware such as System
Boards, Memory, Network Cards, Hard Drives, Video Cards, Power Supplies, SCSI Interface
Cards, Tape Backup Drives, CD-ROMS, Modems, Floppy Drives, Ect.
Licenses and Certifications:
• Microsoft Certified Professional (M.C.P.),
• A Plus Certified,
• Philips / Sectra Enterprise PACs Certified
• Dicom Certified
• Mitra HL7 Certified
• HP Laser Jet Printer Certified
UNIX Courses Taken/Completed:
• HP UNIX 11 System and Network Administration 1
• HP UNIX 11 System and Network Administration 2
Philips / Sectra Medical Systems PACs Related Courses Taken / Completed:
• Philips Inturis for Radiology PACs System Administration
• Philips Inturis for Cardiology PACs System Administration
• Philips View Forum Dicom Imaging Workstations
• Philips Easy Vision Dicom Imaging Workstations
• Philips CR (Dicom Cassette Readers) Installation and Service
• Philips / Merge Easylink HL7 top Dicom Convertor Servers
• Philips Easyweb PACs Web Viewing Application
• Sectra PACs R.8, 9, 10 Installation and Support
• Sectra PACs Enterprise System Administration
• Sectra PACs Unix and Microsoft High Availability System Administration
• Philips Easy Vision Dicom Imaging Workstations
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4. • Networking & Troubleshooting
• Basic XRAY
• Merge Dicom Training
• Merge HL7 Training
• Philips Achieving Business Results Through Customer Intimacy
WORK EXPERIENCE
PHILIPS MEDICAL SYSTEMS
22100 Bothell Everett HWY.
Bothell, Washington 98021
888-367-7223
(1-2000 – 12-2014)
• Enterprise PACs System Administrator, and PACs Team Lead for Baptist Health of South Florida,
from 2003 to 2014
• Help Desk Technical Assistance Department, responsible for customer and engineer phone support
and remote service for Philips Medical IT Products including: Philips Inturis for Radiology, and
Cardiology PACs Systems, Easy Visions Dicom WS, View Forum Dicom WS, CR, Easylink HL7 to
Dicom Convertor, Easyweb, and CLNET PACs Web Viewing Products from 2000 to 2003
• Responsible for Field Service Installs, Repairs, and Upgrades for Philips Medical IT Products
including: Philips Inturis for Radiology, and Cardiology PACs, Easy Visions Dicom WS, View
Forum Dicom WS, CR, Easylink HL7 to Dicom Convertor, Easyweb, and CLNET Web Viewing
Products
• Nationwide and Canada Product Support Rep for Mitra Easyweb and Sectra CLNET PACs Web
Viewing Products
RHI COMPUTER CONSULTANTS
100 Pearl St.
HARTFORD, CT 06103
Computer Consultant Professional
(Contracted to work at MCI Worldcom in Rocky Hill CT.)
11/99 – 1-2000
• Responsible for computer help desk support (both desk side and phone) of MCI employees end user
software, and hardware.
• Responsible for installation, upgrades, support, and maintenance of various software packages.
• Responsible for installation, upgrades, support, and maintenance, of end user’s computers, and
printers.
• Responsible for maintaining the MCI servers backup tapes, and inventory.
• Responsible for the successful transfer to Core Load hardware, and software for Y2K compatibility
for all servers, and computers
THE SYSTEMS GROUP
100 Western Blvd.
Glastonbury, CT. 06033
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5. Field Engineer and Computer Consultant Professional (1998- 1999)
• Responsible for computer help desk support (both desk side and phone) for end user software, and
hardware problems.
• Responsible for installation, upgrades, support, and maintenance of various computer software
packages.
• Responsible for installation, upgrades, support, and maintenance, of end user’s Hardware, computers,
and printers
• Install and Maintain Security, and Anti Virus Software
• Installation and configuration of various network equipment such as routers, and hubs
• Install and run various type network cables.
• Responsible for maintaining backups for servers including backup tapes, and inventory.
• Responsible for the successful transfer to Core Load hardware, and software for Y2K compatibility
for all servers, and computers
IKON OFFICE SOLUTIONS,
17 Britton Av.
Bloomfield, CT. 06002
Field Service Engineer (1996- 1998)
• Responsible for setup, repair and installation of PC’s including system boards, ram / memory cards,
nick cards, video cards, modems, hard drives, floppy drives, cd roms, tape backups, and all
peripherals.
• Installation and configuration of various network equipment such as routers, and hubs
• Install and run various type network cables
• Installation and setup of print servers, and network printers. Also setting up network / local printers,
and drivers on end user’s computers.
• Installation of software (Windows NT Server 4.0, Windows NT Workstation 4.0, Windows 95,
Windows 3X, Microsoft Office, NetWare Client, Dos 6.22, and various antivirus programs).
• Repair of printers including fusers, logic boards, formatter boards, laser scanners, feed rollers, transfer
coronas/rollers, and duplex assemblies.
VANSTAR CORP,
11 Riverbend DR.
STAMFORD, CT 06907
Field Service Engineer (1995-1996)
• Responsible for setup, repair and installation of PC’s including system boards, ram / memory cards,
nick cards, video cards, modems, hard drives, floppy drives, cd roms, tape backups, and all PC related
peripherals.
• Installation and configuration of various network equipment such as routers, and hubs
• Install and run various type network cables
• Installation and setup of print servers, and network printers. Also setting up network / local printers,
and drivers on end user’s computers.
• Installation of software (Windows NT Server 4.0, Windows NT Workstation 4.0, Windows 95,
Windows 3X, Microsoft Office, NetWare Client, Dos 6.22, and various antivirus softwares).
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6. • Repair of printers including fusers, logic boards, formatter boards, laser scanners, feed rollers, transfer
coronas/rollers, and duplex assemblies ect.
A-COPY America,
36 Plains Road
Milford, CT
Field Service Engineer (1994-1995)
• Responsible for maintenance, and repair of fax machines, and black and white / color copiers.
• Replacement of fusers, logic boards, formatter boards, IO boards, laser scanners, transfer coronas,
heating lamps, displays, scanners, duplexers, and rdf 's.
• Interact with customers to explain and demonstrate operation of equipment, resolve problems, and
implement office solutions.
DICK COOPERS TV / APPLIANCE,
374 Church Street
Torrington, CT. 06708
Electronic Technician (1989-1994)
• Responsible for installation, maintenance, and repair of televisions, vcr's, microwaves, antenna
systems, and stereo equipment
(down to component level), along with other electronic equipment.
• Tested and replaced circuit boards, tuners, video / sound IC 's, audio boards, video boards, picture
tubes, fly back transformers, power supplies, idlers, belts, cables, magnetrons, capacitors, transistors,
and diodes.
• Set up and install audio and video equipment onsite.
• Interface with customers to determine and resolve problems onsite and over the phone.
• Operation and maintenance of electronic test equipment such as digital/analog multi meters,
oscilloscopes, wave generators, and ac/dc substitute power supplies.
EDUCATION
LEMON BAY HIGH SCHOOL,
Englewood, FL.
Various courses of study
Graduated, 1987
TAMPA TECH.
Tampa, FL.
Associate of Science Degree Computer Engineering Technology
Graduated, 1989
IKON EDUCATION CENTER
Bloomfield, CT.
Microsoft MCSE Track
Microsoft Windows 2000 Server Certified
Microsoft Server NT 4.0 Certified
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7. A Plus Certified
HP EDUCATIONAL SERVICES
BOSTON, MA.
HP Unix System Administration 1 & 2
Philips Medical Training Facilities:
Best, Holland & Shelton, CT.
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