Experience

1. Melissa Fitts
(720) 327-4044 • melfitts@gmail.com
QUALIFICATION SUMMARY
Driven individual with an educational background that is technically focused. Work
experience includes technical support for software, hardware, and LAN/WAN
environments.
EDUCATION
Cisco Certified Network Associate (CCNA)
Cisco ID - CSCO12032668
Cisco Certified Network Professional (CCNP) in progress – TSHOOT completed
COMPTIA Security+
Associates of Applied Science (A.A.S.)
Westwood College
Denver, CO
PROFESSIONAL BACKGROUND
Comcast June 2016 – Present
XNOC Engineer
- Responsible for the health and maintenance of the core network infrastructure
- Monitor Spectrum for alarms on network issues
- Troubleshoot routers/switches/optical transport gear including configurations,
cleaning/reseating fiber/optics and equipment/part replacement
- Part of Hygiene project to specialize in repairing network issues including errors,
link/protocol flaps, routing and hardware issues with the use of Spectrum, Sevone
reporting, Kabana and emails.
- Delegate work load to assigned departments that possess ownership of device
- Build MOPs and coordinate maintenances for potentially services affecting procedures.
- Use Remedy and Hygiene for ticket/project tracking on all issues worked.
Reliance Globalcom February 27 2013- April 2016
TSG NOC Engineer (tier 3)/2nd
shift manager
- Responsible for the health and maintenance of the network
- Managed 2nd
shift involving monitoring, delegations, education, discipline and payroll
- Troubleshoot and isolated network issues and fluctuations for layers 1-3 in a “V ring”
topology and provided RFO’s/RCA to requesting customers
- Worked with various circuit carriers and equipment vendors to troubleshoot using loops,
RFC2544/Bert testing and diagnostics to isolate and resolve network issues and bugs.
- Design, configured, implemented and activated new customers with PTP, L2vpn, VPLS,
BGP, and NET services.
- Involved in network changes,MOPs and maintenances to install, splice, replace,upgrade,
equipment and cabling to ensure top performance and resolution to network problems.

2. - Update documentation and model network infrastructures using Remedy and Spectrum.
- Monitored the network using SNMP tools such as Spectrum, MRTG, network utilization,
Hawk Eye, fast polling, and Cacti to aid in network troubleshooting.
- Worked closely with field operations, remote hands, and customers to address network
related issues that are remotely un-resolvable.
- Created and modified DNS zones, records, and delegations, as well as updating routing
registries with Level 3 and RADB.
Level 3 Communications April 2012 – February 26 2013
Network Technician 2
- Troubleshoot and isolated network issues layers 1-3 (testing circuits, pulling PM's,
engaging LEC's, proving Demarcs, head to head testing, throughput issues, packet loss,
routing issues, router configurations)
- Troubleshoot and understand mappings of OCx, DS3, T1, FE, GE, and Transport circuits
and devices from multiple carriers, including Juniper/Cisco/Overtures/DACCs.
- Configured, installed, and troubleshoot devices remotely.
- Created and modified DNS (zones, records, inverse delegation, rDNS)
Elavon (Division of U.S. Bank Corporation) August 2009 – April 2012
Helpdesk SME/Tech support/Network Analyst
- Shadowed network engineer for clear understanding of networking system.
- Troubleshoot LAN/WAN systems and connectivity between hardware and software
point-of-sale for our private label system DirectNet.
- First point of contact between client managers, developers and production units of Elavon
processing clients.
- Troubleshoot issues with Point-of-Sale and Property Management systems for major
hotel client chains (Marriott, Hilton, Holiday Inns) and ship's cruise lines (Royal
Caribbean, Princess and Norwegian cruise lines).
- Collaborate with operations management on processing of files and troubleshooting
Elavon internal errors.
- Troubleshoot Health Care Payment Navigator related website and hardware issues to
maintain credit card processing.
- Serviced and developed instructional documentation for Point-of-Sales equipment such
as the Hypercom terminals, Ingenico terminals, and web based processing services such
as virtual merchant and payment solutions.
TECHNICAL SKILLS
Networking LAN/WAN,Ethernet,Frame-Relay, Routing, Switching, Transport, SONET
Protocols BGP, OSPF,EIGRP, RIPv2, IS-IS, PTP, VTP,IPSEC, EAPs,GRE, VPN,
MPLS, VPLS,LDP, Multicast, CoS/QoS
Security ACL, Crypto keys, Blue coat, NAT/PAT,Netscreen
Connectivity DS1-DS3, PPP multilink, OC3-OC192, Dark fiber, SFPs/CFPs
Operating Systems UNIX,Linux, Windows
Tools Spectrum, MRTG, Cacti, Fast poll, Remedy, Name Sufer, Kabana,Sevone
Equipment Juniper; m7i, mx480, mx960, mx2020, EX4200, EX4550, TXP, QFX,
T4000, T1600. Cisco; 2800, 3500, 3600, 3750, 3800, 4500, 7609, CRS4,
CRS8, CRS16 ASR9k, NCS6k, Nexus 6004, ALU 7950. Ciena, Tasmans,
RADs,Accedians,Redbacks, Extreme switches.