1. Penny Kelley
Administrative Assistant
602 Harpswell Lane | Houston, TX 77073 | (832) 265-2527 | pkelley9999@gmail.com | LinkedIn URL
Qualifications Summary
Administrative assistant professional with 10 plus years experience working in a fast-paced
environment demanding strong organizational, technical, and interpersonal skills. Highly
trustworthy, ethical, and discreet; committed to superior customer service. Confident and
poised in interactions with individuals at all levels. Detail-oriented and resourceful in
completing projects; able to multi-task effectively. Capabilities include:
Customer Service & Relations Accounts Payable/Receivable Telephone Reception
Computer Operations Filing & Data Archiving Typing 75 wpm
Office Equipment Operations Problem Solving Calendar Keeping
Professional Experience
Administrative Assistant, 2007 to 2012 | HPRA | Houston, TX
• Provide administrative and business support in a brand new office to President of company.
• Provided back up assistance to the Vice President in his secretary's absence.
• Planned and managed day to day operations for new radiology group.
• Manage, schedule, co-ordinate office functions and activities for seventeen-person radiology
group.
• Handled all personnel files and personnel inquiries.
• Handled and kept up all doctor's credentialing, licensures, salary management and processes
with the utmost confidentially.
• Processed weekly payroll using QuickBooks.
• Managed the induction of new doctor's and trained new employees on procedures.
• Prepared responses to business letters, contracts and submitted for signatures and approval.
• Opened and distributed incoming regular & electronic mail and other material and co-ordinated
the flow of information internally and with other departments and organizations.
• Maintained calendars for President and Vice President -- planned and scheduled meetings,
teleconferences and travel.
• Started/Overhauled record keeping system from manual to computer-based, creating a user-
friendly and systematic information management system and reducing data-retrieval time.
• Enhanced communication as the liaison between internal and external doctors offices,
fostering a sense of teamwork and collaboration.
• Ordered workplace supplies and maintained records.
• Assisted the Marketing staff with career fairs and other events.
• Communicated effectively with multiple departments to plan meetings and prepare welcome
packages for new doctor's joining the company. Established strong relationships to gain
support and effectively achieve results.
• Recorded and Prepared minutes of meetings.
• Earned excellent marks on performance reviews, with citations for excellence in areas
including work volume, accuracy and quality; ability to learn and master new concepts; positive
work ethic; and commitment to providing unsurpassed service.

2. Sr. Patient Affairs Specialist, 2006 to 2007 | Baylor College of Medicine/Baylor Clinic | Houston, TX
• Conducted patient interviews to elicit necessary information for registration, accurate
prioritization using medical software, and to assist medical professionals in the image process.
• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment,
while preserving strict confidentiality.
• Provided telephone support; investigated and resolved billing problems.
• Responded to patient and insurance company inquiries regarding physician bills; review
patient account information, conduct insurance inquiries; analyze and interpret account data.
• Served as liaison between medical and support staff regarding billing and collection issues and
patients' medical information.
• Researched and reviewed data to ensure accuracy of accounts and balances; perform special
projects and other duties as assigned.
Medical Administrative Assistant, 2001 to 2006 | Harris County Hospital District | Houston, TX
• Communicated effectively with multiple departments to arrange monthly meeting for
administrators and clinical staff.
• Liaise with internal staff at all levels.
• Recorded and Prepared minutes of meetings.
• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment,
while preserving strict confidentiality.
• Handled telephone calls, took accurate messages and routed them accordingly.
• Provided printed schedules for all physicians.
• Assisted Transcription Dept. as needed.
• Drafted letters for physicians and other clinical staff.
• Obtained, verified, and updated patient information.
• Provided historical reference by developing and utilizing filing and retrieval system.
• Prepared agendas, handout material, ordered food for meeting.
• Served and protected the healthcare community by adhering to professional standards,
hospital policies and procedures.
• Maintained professional and technical knowledge by attending educational workshops.
• Ensured operations of equipment by completing preventative maintenance requirements.
Utilization Review Technician,1990 to 2001 | White Dee Run/Camp Recovery Ctr. | Allenwood, PA
• Analyzed patient records to determine legitimacy of admission, and length of stay in health-
care facility to comply with government and insurance company reimbursement policies.
• Compared inpatient medical records to establish criteria and confer with medical and nursing
personnel and other professional staff to determine legitimacy of treatment and length of stay.
• Communicated with 3rd
party payers in order to obtain authorization for treatment care and
length of stay.
• Primary contact person for over 28 Counties in the state of PA.

3. • Assisted with review committees in planning and holding federally mandate quality assurance
reviews.
Admission Technician/Intake,1990 to 2001 | White Dee Run/Camp Recovery Ctr. | Allenwood, PA
• Pre-admitted patients by interviewing patients, entering patient information to pre-admissions
database.
• Worked independently in a high volume, fast-paced environment.
• Provided patients with information by explaining hospital admission policies, room selection as
well as all restrictions, all by phone.
• Gathered insurance information, identify patients pre-admission approvals from third-party
payers; verify approvals; notify accounts department of self-pay admissions.
• Prepared admission folder by gathering admissions paperwork for scheduled patient.
• Greeted and receive patient to be admitted by conducting personal interviews; gather
demographic information; confirm pre-admission information; obtain signatures on legal
consents and insurance forms; receive payments and issue receipts.
• Ensured patients arrival to hospital room/testing area; notified nursing unit of patients arrival.
Education & Training
Medical Terminology, Anatomy and Physiology