1. Pedro Frank Caner Pena
(619)723–9957 • francpe1975@gmail.com
PROFESSIONAL SUMMARY
Experienced customer service and logistic agent tourism related activities , seeking a position in
the customer service field.
PROFESSIONAL SKILLS
• Multilingual: English, Spanish, Italian fluently spoken, read and written. French: Conversational
level .
• Microsoft Office skills.
• I´m assertive, confident and cooperative , dedicated and results–oriented.
• I have experience in facilitating and dealing with difficult personalities and diverse cultural
backgrounds.
• I can work well under pressure , following the rules but I´m also able to think outside the box.
• I´m good at establishing interpersonal relationships and collaborating for a good working
environment.
• I´m able to connect people from different ranks, locations and assignments into a common goal
or deadline.
PROFESSIONAL EXPERIENCE
Travel Insurance and Assistance Specialist
ASISTUR S.A.,Havana,Cuba December 2000–January 2014
• Coordinated medical care (inpatient– outpatient) on behalf of Canadian and European
insurance companies.
• Handled medical fees control and issued payment documents.
• Arranged medical evacuations to U.S.A. , Canada and Europe(Commercial flights and air
ambulances) , obtaining landing permits , arranging ground ambulances and collecting
operational fees.
• Arranged and managed funeral repatriations from and to Cuba: obtained forensic and police
reports , legalized documents at the corresponding consulates, booked and paid air freights.
• Issued cost estimates and bills for all the above mentioned operations.
Legal Adviser
Ministery of Finances and Prices, Havana,Cuba September 2000-December 2000
• Participated in the issue of legal resolutions about real state.
EDUCATION
• Bussiness Management and Executive Skills Diploma, CECOFIS,Havana Cuba 2004
• English Certificate; Tourism Studies School , Havana Cuba. 2004
• French Language; Alliance Francaise, Havana Cuba 2000
• Bachelor of Arts in Law; Havana University, Cuba 2000
•Gastronomic Arts Certificate ; Jose Marti School, Havana Cuba 1996
• High School Diploma; Cepero Bonilla High School, Havana Cuba 1993