This document lists 20 ideas and insights about innovation that were gathered from a LabWorks conference in London. Some of the key ideas discussed include: - Innovation labs need to become a main way that public services are designed and tested rather than just playing a marginal role. - Design has the power to change lives more than lengthy reports. Innovation should focus on how services feel, not just whether they work. - Labs should develop their own approaches to innovation based on their unique organizational culture rather than copying others. - Innovation should focus on facilitating others and turning problems into opportunities rather than just training people.