1. Paula Hopper
Phone: 812-599-6520
Email: piffle67@gmail.com
Afteryearsof search forthat one positionthatutilizesall myskillsandfulfillsmydesire tohelpothers,Ihave the
pleasure of beingaTrainingCoordinator. Ihave helpedtobuildatrainingprogramthat includesacomprehensive
trainingmanual, hands-ontwoweektrainingclasses,amentoringprogram, andcontinuingeducationforthe staff.
Withalmostfive yearsundermybeltandover200 people throughourtrainingprogram, Ican take pride inmy
workand the work of those whomI've helpedtodevelopalongthe way.
Training Coordinator
KorPartners/GopherState One Call
January,2012 to Present
• Developtrainingprogramfornewlyhiredcustomerservice representatives(2weekprogram)
• EstablishmentoringprogramfornewCSR’s
• Create continuingeducationpresentations
• Update trainingmanual to include policychanges
• Helpestablishandmaintaincompanypoliciesasamemberof managementteam
 Represent the companyatnational trainingcoordinatorconferences
DutiesthatI have takenon, outside of myrole as TrainingCoordinator
 Meetwithtemporaryagenciestodeterminewhichagencieswouldbe used
 Over100 interviewstoselectpotentialcandidates
 QualityAssurance call reviewsandincidentinvestigations
 Payroll
 Call centersupervision
I alsohelpedtoestablishthe company'sEventCommittee. One of the annual projectsisa GivingTree duringthe
holidayseason. Throughthisproject,the staff has helpedtocontribute tonine differentcharitable organizations
overthe past fourholidayseasons.
Project Specialist/ Trainer / QualityAssurance Analyst
June,2011 to January,2012
• Train newlyhiredoperatorsforcall center(3 weekprogram)
• Answermappingand/orformatquestionsfromoperators
• QualityAssurance toverifyexcavationticketsforsafety
• Performqualityreviewswithnewoperators
CustomerService Representative
November,2010 to June,2011
• Processexcavationlocate requestsviaphone,fax oremail
• Call utilitycompanieswithemergencylocate information
• Update database withcompanycontact information