1. Case Study:
Working Sm@rt at Pepsi QTG
Background Priority Management Solution
Headquartered in Chicago, Illinois, Pepsi’s Working in close consultation with QTG’s
QTG division is a global leader in liquid Training and Development Department, Priority
refreshment, breakfast, and wholesome snacking Management took the Working Sm@rt with
products. Their brands include a roster of Microsoft Outlook™ program and customized it
products marketed under the “Quaker Oats,” to incorporate specific QTG goals and
“Tropicana” and “Gatorade” names. With over objectives. Renamed “Improving your Outlook
12,000 employees around the world, QTG to Increase Productivity,” it is facilitator-
generates nearly $14 Billion in global revenues. delivered both in the classroom and over the
Priority Management has been working with the Internet. Program graduates then receive on-
PepsiCo family of companies (PepsiCo, going support and reinforcement with access to
PepsiAmericas, QTG) for over 2 years and has Priority Management Working Sm@rt Expert
trained over one thousand individuals in the Coaches and enrollment in the monthly
Working Sm@rt with Microsoft Outlook “Learning Link” e-mail newsletter.
program.
Working Sm@rt™ Results at QTG
Challenge to Priority Management Post program evaluations, conducted 60 to 90
The challenge presented by Pepsi’s QTG days after completion of the class, displayed the
training department to Priority Management’s following results:
regional office in Chicago was to deliver a • 51 minutes per day: average productivity
customized time and workload management gain experienced by program graduates.
training program that would improve personal
and team productivity; help individuals focus on • 10.5 days: average time required to recover
priorities and become more proactive; and help the initial cost of training (payback period).
people manage high volumes of e-mail. • $5,000 per graduate: annualized Return on
Additional requirements included: Investment experienced by QTG.
• Customized course curriculum to • 65% improvement: average improvement
incorporate QTG organizational goals and in managing e-mail reported by program
values, graduates.
• Multiple delivery formats from classroom to • 53% improvement in managing
web-based employed, information.
• No additional investment by the company or • 53% improvement in planning and
any individual into any new “tools” after organization.
training was completed.
“It truly gave me a process in which to
handle the large amount of emails, voice- For more information about Priority Management’s
mail, and phone calls. It allowed me to Working Sm@rt™ time and workload management
training program, call (800) 444-4082 to find your local
become more productive.”
representative.
