1. Maggie Hoy
6936 Pollen Way, Citrus Heights, Ca 95610
maggiehoy@gmail.com (916)705-6404
*Over 30 years experience *HMO,PPO, Medicare, some Medi-cal
*Organized, Detailed Workers Comp, Private Insurance
VSP, MES, EyeMed, Eyefinity, Spectera
*Capable of multi-tasking and prioritizing*CPT, ICD 9 &10, Modifier knowledge
*Calm and Professional demeanor *PM&R, Internal Medicine, Nephrology
*Great Management skills Ophthalmology, Ob-gyn, Podiatry and
more
*Advanced problem solving and troubleshooting abilities
*Microsoft word, Excel and multiple software systems, including Epic, Vitera, Visionary,
OfficeMate, and more *EHR
*Contracting and credentialing *Office equipment, 10-key,
Employment History:
Summers Experienced Billing March 2000-Current
Fair Oaks, Ca Owner (3 employees)
Work and obtain payment from accounts receivable reports. Comparison and analytical reports.
Report any situations to physician. Input data entry, posting of charges and payments. Balance
payments. Ensure all charges accounted for. Confirm benefits. Learning ICD-10. Maintaining and
updating diagnosis codes, (ICD-9), procedure codes, (CPT), and modifiers. Timely submission
either by electronic submission or HCFA billing with accountability. Write appeal letters. NDC
billing of pharmaceuticals. Detailed daily and monthly reports. Telephone calls to insurance

2. companies or patients for payment. Send statements. Arrange suitable payments. Schedule
meetings with clients. Maintain an appointment schedule. Accounts Payable. Hire, train,
supervise, reprimand employees as necessary
Kenneth Woods, M.D. 1997-2000
Roseville, Ca Office Manager (6
employees)
Made sure office ran smoothly, maintained appointment schedule and surgery schedule.
Supervised and ensured all billing completed. Worked the aging reports. Posted charges and
payments. Timely submission either by electronic submission or HCFA billing. Contacted
insurance companies. Arranged suitable payments. Confirmed benefits. Obtained authorizations
for specialist and surgery referrals. Inventory and order supplies. Trained, disciplined
employees. Diffuse any situations between employee’s, patient’s and insurance companies.
Prepare payroll
UC Davis Medical Group 1992-1997
Sacramento, Ca Biller IV, Team Leader (12)
Worked aged accounts for multiple providers. Wrote and sent appeal letters. Made telephone
calls to insurance companies. Liaison between the medical offices and the billing department.
Identified problems. Educated the medical offices. Posted charges and payments. Timely
submission either by electronic submission or HCFA billing. Arranged suitable payments.
Confirmed benefits. Obtained authorizations.
Michael Schermer, M.D. 1988-1992
Sacramento, Ca Billing Specialist
Worked aged accounts for multiple providers. Posted charges and payments. Timely submission
either by electronic submission or HCFA billing. Wrote and sent appeal letters. Made telephone
calls to insurance companies and patients. Arranged suitable payments. Confirmed benefits.
Obtained authorizations. Ran detailed reports. Weekly discussion with Physicians as to status
and prognosis of all accounts. Second person in line to answer multiple telephone lines.
Scheduled appointments.

3. 1981-1988 Ritchie Wong, M.D. Medical assistant, billing clerk
Education:
La Sierra High School, 1979
Western Career College, 1980-1981
Outside activities: Family, *Rotary, community service
*Board of directors, Fair Oaks Rotary- Youth services- 2012-current
*Board of directors, Fair Oaks Rotary- Club services- 2006-2012
*Board of directors, Rotary District 5180- Youth Exchange students-
2012-current
REFERENCES AVAILABLE UPON REQUEST