1. JUAN A. RODRIGUEZ SR.
7827 Windward Passage St. Houston, Texas 77072
Cell Phone: (346) 219-1314
E Mail Address: juanrodriguezcuba2013@gmail.com
OBJECTIVE:
To obtain a challenging position that will utilize my acquired work knowledge
and computer skills to their full potential.
SKILLS:
Bilingual English/Spanish, Microsoft Office 2000-2013, Microsoft Windows
XP/WIN7/WIN8, Quick Books POS (Point of Sales) Computer Troubleshooting and
Repair, ITT Help Desk, Technical Support, Data Entry 35WPM.
EDUCATION:
2001 Family Resources Community Action Woonsocket, RI
Computer Training Certificate
Microsoft Office Operations
2000 Opportunity Resources, Inc. Pawtucket, RI
Computer Training Certificate,
Programing, Repairs and troubleshooting
1990 Emergency Medical Services Providence, RI
CPR Instructor Certificate
Pediatric E.M.T. Certificate
E.M.T. Defibrillator (D Certificate)
EMPLOYMENT:
12/14 to JP Morgan Chase (877) 576-327-3747 Houston, TX
07/15 Bilingual Telephone Banking Specialist
Providing Solutions to Customers Banking Issues
Answering Customer Service Calls, Assisted
Customers with Online Banking troubleshooting.
Reason for Living: Temporary
10/14 to City of Houston (832) 393-0101 Houston, TX
10/14 Help Desk HITS Department
Providing passwords reset for SAP Application
(Employee Self Services), Answering Customer
Service Calls, Assisted City of Houston Employees
With Computer and IE Navigations
Reason for Living: Temporary Assignment Completed
02/00 to Home Computer Repairs (401) 226-2000 Woonsocket, RI
06/13 IT Tech. Help Desk, Independent Consultant
Providing Technical Services in Networking
Forensic Data Recovery, Spyware/Virus Removal
Reason for Living: Moved to Houston, TX
03/07 to Valley Transportation, Inc. (401) 766-5900 Woonsocket, RI
05/09 Part-Time Dispatcher and Driver
Provided quality customer service, Logged Vehicle
Millage and Routes, Archiving Logs and Dispatched Units
Reason for Living: Became Self Employed

2. 11/06 to Thundermist Health Center. (401) 767-4100 Woonsocket, RI
05/08 Temporary Employment to Transfer Medical
Files to Electronic Filling System.
Medical Clerk – Spanish Interpreter
Provided quality customer service
Kept Medical Records Up to date
Reason for Living: Contract Job Completed
09/02 to ATC Services, LLC (A Total Concept Company) Woonsocket, RI
04/10 (401) 762-2700
Rental Manager – Bookkeeping
& Computer Technician.
Provided quality customer service
Kept Tenants Records and Payment History
Reason for Living: CEO Past Away
02/00 to CVS Corporation (Call Center-Poe Program) North Smithfield, RI
02/03 (401) 233-7000
Help Desk – Pharmacy Tech
& Computer Help Desk Technician.
Provided quality customer service
Kept Customers Med. Records Up to date
Reason for Living: Program Ended
07/90 to Universal Ambulance Co. Incorporated Providence, RI
02/00 (401) 233-7000
E.M.T. Defibrillator – EMS Services
& CPR Instructor
Provided quality customer service
Attended Emergency Calls Stabilized Accident
Situations & Transported Patients to the nearest
Hospitals
Reason for Living:
Found better employment at CVS Corp.
08/88 to Mandan Police Department Mandan, ND
06/90 (701) 667-3455 - (Retired Chief Dennis Rohr)
Poundmaster – Police Vehicle Maintenance
& Emergency Medical Technician –
1st Responder Certified
Provided quality customer service
Responded to Emergency Calls Stabilized Accident Situations,
Kept Full Control of the Police K9’s & Provided Adequate
Maintenance to Police Vehicles
Reason for Living: Moved to Rhode Island

3. …………………………………………………………………………………………………...........................................
Personal and Professional References:
• JP Morgan Chase Supervisor
• Brandon Greer (713) 732-4513
• Email: Bgreer0319@gmail.com
• City of Houston Supervisor
Erma Tatum (832) 393-0101
• City of Houston Co-Worker Supervisor/Trainer
Jabrelle Lipscomb (713) 689-4305
• Ex-Chief of Mandan Police
Dennis Rohr: (701) 471-4972
• Pastor:
Justino Padilla: (401) 309-1688
• Friend:
Virgil Jesus Gonzales (706) 244-3146
More Personal References upon Request