1. CHARMAINE ALICE SELWOOD
charmaine.selwood11@bathspa.ac.uk 07443625806 18 Grenadier Drive, Newport. NP182BG
Profile
A conscientiousindividual withareputationfordependability,honesty andenthusiasm;withexperience
inthe retail,restaurantandcustomerservice sectors. Demonstratedexperienceincreatingblogsand
websitesforuniversitywebbasedessaysanddiscussions,receivinghighgradesinall instances,aswell
as provingadvancedskillsinMSOffice (Word,PowerpointandOutlook).Able tolearnnew computer
programmingquickly. Enjoysworkingwithpeopleandcreatingafun workingenvironment;ateam
playerwitha can-doattitude.Able tofollowinstructionsefficientlyandtake initiative whenneeded.Is
comfortable addressingandconversingwithalarge amountof people. Alwayslookingforwaysto
improve performance andtodevelopnew relationships.Currentlylookingforajobin Cardiff.
Qualifications
BA Hons Degree in English Literature and Philosophy, Awarded 2:1 Upper Division at Bath Spa University.
GCE A-Level EnglishLiterature B
GCE A-Level EnglishLanguage B
GCE A-Level ReligiousStudies A
10 GCSE, Grades A*-C
PreviousEmployment
MILLER & CARTER (MITCHELLS & BUTLER) - Waitress,Barmaid (2014-2015 October- June)
Gainedexperience inhigh-endhospitality,completedwinetrainingandsteaktraininginorderto fully
advise guests.Openedandclosedbusinessbyadheringtochecklistsanddue diligencepractice.Held
responsible forownmoney-beltwherebyall monetarytransactionswerecarriedoutbyserverand
'cashedout' at the endof each shift.Fullytrainedasbothbarserverand waitress,withextensive
knowledge inpreparingcocktailsandsteak.Trustedwithbookingreservationsandsittingguests.
MORRISONS (M LOCAL) - Team Member(2013-2014 August- March)
Developedgoodcustomercare skillswithcustomers,buildingrelationshipswithregulars. Operatedtills,
as well asLotto machine,andbaggedcustomers'items,inkeepingwithprecautionssuchasCheck21.
WorkedFoodto Go, usingovensandlabel printers,adheringtohealthandsafetyregulations.
Performed dailycode-checks,efficientlyreducingshort-life goodsandreplenishinglow stock. Operated
floor cleanerand cardboard baler.Accepteddeliveries andfaced-upproductstomake store appealing.
Scanned ingoods such as newspapersandcigarettesandalsodealtwithproductreturns.Openedand
closedstore withteamleader.
ARGOS – Sales Assistant(2012 Sept- December)
Assistedcustomersaroundthe shop, offeringadvice aboutpurchasesand up-sellingadditional items/
offeringalternatives.Promptedcustomerstotake advantage of the '3 for 2' deal ontoysduringthe run-
up to Christmas,workingwithbothadultsandchildren.Trustedwith orderpickinginthe stock room

2. and withsecuritykeys.Managedthe collectionpointsandhandedoutgoods. Operatedtillsanddealt
withreturns,refundsand replacements confidently.Researchedcurrentdealsandmemorised
importantinformation,providedinleaflets,tobestinformandanswercustomers'queries.Attained sign
ups to the 'Argos Card', andupsoldinsurance suchas breakdown cover.Handledlarge amountsof
moneyinsingle transactions.Trustedwithcompanyuniformandname tag.
THE NEW INN – Waitress,Barmaid and Play Area Supervisor(2011 Feb- August)
Developed goodcustomercare skills servinggoodqualityfoodandbeveragesduringbusyperiods.
Ensureda friendlyinteraction,whetherservingonthe bar tillsor at tables.Attentive tothe needsof all
customers – fromfamiliestoregularsanddealtwithcomplaintsandchangesefficiently,ensuring
customersatisfaction. Communicatedefficientlywithmembersof staff frommanagerstokitchenstaff.
Trustedwith lockingup the restaurantand bar at the endof shifts.
Otherdutiesincluded replenishingthe bar;tidyingthe restaurantfloorandbar area; offeringadditional
service totables,suchas recommendingdessertsorbeverages; workingthe door,charting andseating
tablesduringbusyperiods. Supervisedfamiliesinthe childrens'playarea('The Wacky Warehouse') and
supervisedchildrenonthe outdoorbouncycastle duringthe summerperiod;organisedandoffered
childrens'face painting;handedoutballoonstofamilytables,aswell ascolouringsheetsandcrayons;
trustedwithbringingoutcakesforbirthdayparties.
PRIMARK – SalesAssistant (2009 Oct- December)
Interactedwithcustomersonthe shopfloorandassistedwithpurchases.Operatedtillsandbagged
customer'sitems.Managed fittingrooms andassistedcustomers.Tidiedthe shopfloorandputout
stock.Able towork ina busyenvironmentinthe run-upto Christmas.
Achievements
Completedthe WelshBaccalaureate.
ExcellentITskills.
Foodhygiene,healthandsafetytrained.
Manual handlingtrained.
Attaineddrivinglicence andhave ownedacar since 2011.
Gained'Image of the Year' award forYear 7 and Year 10 forrepresentingthe school.
Participatedin'Dining inthe Dark' andtrainedby 'Visualise'toaidthe visuallyimpairedduringacharity
three course dinner,raisingmoneyforthe Prince'sTrust.
Volunteeredandraisedmoneyforthe 'Associationforthe Blind'charitybysellingbagsof sweets.
Completed aRookie Life Savingcourse afterattainingswimmingcertificates.
References
M Local - Twerton,Bath. Miller&Carter - Bath.
ChrisBrady. LisaJohnson.
01225 560162 01225 311708