COMMUNICATION SKILL SESSION DESIGN Training and development Session design and Guide

1. June 25, 2015 COMMUNICATION
SKILL SESSION
DESIGN
To be submitted to

2. Ref
No:
SKILL/ABILITY Activity/ Exercise TOOLS/ MATERIALS TIME
DURATION
TRAINING
METHOD
01 INTRODUCTION 15 min
Welcome and overview of
training session.
 Welcome
participants to the
training session.
 Do introduction by
asking Name,
Sport, and why did
you get involved.
 Go through the
session purpose
and learning
outcomes.
15 min LECTURE
02 COMMUNICATION
STYLES
SMALLGROUP ACTIVITY 40 min
Understand the 4 styles of
communication:
 Aggressive
 Passive
 Indirectly
aggressive
 Assertive.
 divide up the
session group and
give activity
instructions
 Give each group
one or two flipchart
and prepared post-
it-notes
 Ask each group to
list the expected
behavior from
others using
communication
style and put the
post-it-notes on
each sheet that
reflect how the
involved party
would feel, also
nominate a person
to report back
 Ask group to go
through flipchart
 Do summary at the
end of key points
that have come out
of the flipcharts and
discussions.
 16 pre-prepared
Post-it-notes
 4 flipchart sheets
( each headed up
with
communication
style)
BUZZ GROUP

3. 03 GETTING YOUR MESSAGE
ACROSS
DID YOU KNOW? 40 min
How to get your message
across effectively.
 You need to get
your message
across clearly,
concisely and with
impact
 Draw a pie chart on
whiteboard with
three headings
(body language,
tone of voice and
words) without
showing
percentages
 Ask each group to
guess the
percentage of each
heading
 Write in the general
consensus of each
category.
Whiteboard 20 min Buzz group
GROUP
DISCUSSION
20 min
Ask the group to
brainstorm how
they can use their
body language in
an assertive
manner.
Typical answer
should include
 Body
posture
 Gesture and
movement
 Eye contact
 Facial
expression
 Voice tone
and volume
Ask the group to share
their experience on the
ways they communicate
while officiating.
And announce the score.
White board
60
%
10
%
30
%

4. 04 ACTIVE LISTENING 15min
Introduction:
We tend to take listening
for granted! It’s a skill like
any other and requires
attention and practice. The
strongest influence on the
outcome of all
communications is the
ability to listen effectively
and it makes able to
respond appropriately.
 Ask for
volunteer to
take part in
a quick
listening
exercise.
 Ask them to
talk about
their job
function
 Facilitator to
demonstrate
annoying
listening
habits eg,
Disagreeing
or
interrupting,
invasion of
personal
role
 Ask the
group what
annoying
listening
habits they
saw you
displaying
 Ask the
volunteer
how they
felt
GOOD
LISTENING
HABBITS
As a group brainstorm
good listening habits. Write
up the responses. Points
should include:
 Be patient
Whiteboard Brainstorming

5. NADRA
National Database and Registration Authority (NADRA) is the largest IT Company in Pakistan and
employs a highly skilled work force of 11,100 technical and managementpersonnel. It is under the
rule of Interior Ministry of Pakistan. The company has maintained its position among the top 50
companies of the world in the field of secure document solution integration (by ID WORLD
magazine) in 2005 and 2006. NADRA not only takes pride in producing the Computerized National
ID Card of Pakistan but also in producing the World’s first Machine Readable Multi-Biometric
Electronic Passport.
NADRA PRODUCTS:
NADRA recently offers two kinds of products which are CARDS and Certificates. The cards includes
CNIC, POC and NICOP and the Certificates includes CRC and FRC.
HIGHLIGHTING PROBLEM:
 Take notes if
incident is serious
 Don’t jump to
conclusion
 Conform and clarify
 Formulate a
response
05 SUMMARY AND CLOSE 15 min
 Key learning from
this session
 Training session
evaluation
 Thank participant
Evaluation form

6. During our interview with NADRA personals we found that their communication skill was not as
impressive as required. For this reason I have selected Assertive Communication skill training for
them.
TRAINING SESSION DESIGN
SESSION TITLE DEVELOPINGASSERTIVECOMMUNICATION SKILL.
TIME FROM3 PMTO 6 PM
SESSION DATE JULY 01, 2015
TRAINEESNUMBER 25
DURATION 2.5-3 HOURS
TARGET GROUP/LEVEL MANAGERIAL
LOCATION CASA LOMA HALL
AIMS The aim of thissessionplanisto provide youtipsandtechniqueson howyoucan
communicate clearlyandassertivelywithothers.

7. Training Course Feedback
Excellent Good NotGood Poor
Were youinformedasto whenandwhat the subjectswouldbe
SESSION OUTCOMES At the endof the sessionyouwill be able to:
 Recognize the communication stylesusedbyemployeesyouare
officiating
 Adaptand applyyourcommunicationstyle,bodylanguage, toestablish
rapport andimprove the understandingbetweenyouandemployees.
 Get clearand concise messageswithimpactacrossorganization.
 Applycommunicationtechniquesappropriate fordifferentlevelsof
employees.
 Activelylistenothersandaskeffective questionstoensure
understanding
Resources  Flipchartpaper
 Post-it-notes
 Whiteboard
 Fact sheets
 Evaluationform

8. Were the subjectsrelevanttoyourjoband future aspiration
Were the notesclear,professionalandpresentedontime
Were appropriate Materialsprovided
Course conductedina pleasantandpositive atmosphere
Assistance offeredotherthancourse day