India\'s First GE Quality Leader

1. Seven Hat Consulting – Founder Profile
K B Unni
K B Unni is Managing Partner of Seven Hat Consulting Services, a 4 year old, niche consulting
firm focused on Business Value Enhancement through CORE-Cost Optimization, Revenue Enhancement.
PROPOSITION
Deliver measurable operational improvements that result in clear and accountable financial benefits. Outcome-
based pricing models, creation of in-house capability and stakeholder alignment differentiate our approach.
EDUCATION
Post-Graduate Diploma Business Management, from XLRI, Jamshedpur
Bachelor of Science (Physics), Bombay University
Cathedral and John Connon School, Bombay
WORK EXPERIENCE – 23 YEARS
EMPLOYER FIRMS - HCL, ICI, GE, and Mphasis
AREAS OF FOCUS
International trade, FMCG and Industrial Sales, Global Key Account Management,
Consumer Finance
Business Process Outsourcing and Transformation.
ROLES
Seven Hat Consulting (2007-Current)
Founder/Managing Partner
Mphasis (2003-2006)
Group Director - Business Transformation
International Business Head + Business Process Consulting practice lead - Mphasis BPO
Business Excellence Head + Infrastructure and Facilities Head
GE (2000-2003)
VP Six Sigma and Operations Excellence, - GE’s first certified Six Sigma Quality Leader (India)
ICI (1990-2000)
Change Program Manager - £20 MM Trans-Europe, business transformation project. ROI-£6 MM
MRP II SAP implementation Leader across ICI India’s Paints Business.
EXPERTISE
P&L leadership
Supply Chain Effectiveness - MRP II
Business Process Transformation/Change Acceleration and (including BPO and Technology),
Lean and Six Sigma.
DOMAINS
ICE, Retail, Telephony,
Manufacturing and Logistics
Retail Banking and Credit Cards.
BUSINESS PROCESSES
Customer Acquisition, Activation, Usage, Fulfillment, and Retention,
Supply Chain, Customer Service and Collections.
EXPERIENCE:
Managing large-scale Transformation Programs/Projects
Deployment of MRP II toward Service Delivery/Supply Chain Excellence
Full-scale Six Sigma deployment at several large firms including GE.
Over 70 senior level Transformation Management workshops - US, Europe and India.
Over 300 Green Belts trained, 20 Black Belts and 2 Master Black Belts certified
Net Income of between USD 2 to 10 Million p.a. achieved with minimum 4:1 ROI ratio