Curriculum Vitae of Ahmed Rejaul Karim JUBAER

1. Ahmed
Rejaul Karim
CURRICULUM VITAECURRICULUM VITAE
Known as JUBAER
A customer service specialist with
practical knowledge of Direct Sales,
Channel Management, Developing
Customer Service, Work Process,
Retention Program and Project Man-
agement.
A dynamic leader having spontane-
ous involvement with Rotary Interna-
tional as Executive Secretary
(2016-17), Deputy Trainer and Assis-
tant Governor 2018-19 at District
3282, Bangladesh.
PROFILE
To obtain a managerial position
where I can effectively utilize my
organizational expertise, professional
skills for business, projects and human
resource management.
OBJECTIVE
+880 01711156387
ark.jubaer@gmail.com
Pubali House
House # 47, Road # 03, Block – D
Shaplabag R/A, Sylhet,
Bangladesh
CONTACT ME
WORK EXPERIENCE Year of Experience : 15 Year(s)
Aug 2018 (Continuing)
MANAGER, Walk-In Center
Market Opera�on | Customer Experience
Robi Axiata Limited | www.robi.com.bd
CHIEF CONSULTANT
be2win innovation | www.be2win-bd.com
Marketing & Resource Development
Duties/Responsibilities:
• Managing Customer Service Operation
• Delegating job responsibilities to maximize Utilization of recourses
• Achieving RV & SIM Sales as per organization target with compliance
• Supervising WIC administration & monitoring service SOP and Flow Chart are
followed strictly.
• Coordinating with HQ & Other Divisions in order to ensure smooth operation.
• Managing Customer Complaints, follow-up solution and disseminating
necessary customer feedback to concern departments
• Resource optimization & Staff development
• Arranging Training & Team building exercise to ensure individuals develop
ment & better working Environment
• Guiding, developing and Monitoring RSP service standard to ensure Door
step service available across Bangladesh.
• Analysing & generating Ideas to achieve organization mission
• Maintaining official documents for any internal & External Compliance
• Regular reporting to identify growth & further area of development
• Cash Management, Oversee Inventory & Logistics management
• Lead HD assigned JOB
• Managing outdoor activities on behalf of the Robi.
• Supervising Distribution HUB for partners.
Jan 2017 - Jul 2018
Duties/Responsibilities:
• Lead projects and provide work direction for the team
• Conduct Training Program
• Work with clients to understand their needs and
identify opportunities for value creation
• Develop strategy, plans, and process design
• Consistently demonstrate alignment with The Team
Jan 2009 - Dec 2016
Duties/Responsibilities:
• Recruiting & Managing Distributor for alternative channels
• Supervising Customer Care Centre & Points (CCP) of Sylhet region
• Fulfilling monthly Sales and Customer Experience target
• Monitoring sales promotions & campaigns within the capacity
• Conducting business sessions with the channel partners and team members
• Leading, monitoring & training Team members and the Channel Partners
• Ensuring timely digitization of Registration Forms and other documents
• Ensuring maximum visibility at touch points by the Trade Marketing activities
• Monitoring Day to Day Activities of Team members
• Physical Visit to CCPs and sales point of Sylhet region
• Managing Third Party Customer contact point
• Managing Remittance Service & operation of Mobile Banking Service
REGIONAL MANAGER Customer Care
Pacific Bangladesh Telecom - Citycell
HR Designation- Deputy Manager
Achievements
• Successfully completed Biometric Re-registration project at Sylhet region
• Implemented Customer Care week in the region at a time successfully in the
year 2011, 2012, 2013, 2014 & 2015
• HOD’s appreciation for Staff Referral campaign 2011
• CEO’s appreciation for Staff Referral Scheme in 2010
• Successfully Completed CCP staffs payroll outsourcing.
• Transformed SMART software to CRM without error.
• Adopt the COMVIVA platform from e-top up system
• Coordinated BCS computer EXPO at Sylhet on behalf of Citycell as Internet
Partner in the year 2011, 2012, 2013 & 2014
• Organized “Zoom Ultra Night” (Customer Night) at Sylhet in the year 2010

2. Ahmed Rejaul Karim
CURRICULUM VITAECURRICULUM VITAE
WORK EXPERIENCE Year of Experience : 15 Year(s)
Sep 2004 - Dec 2007
Duties/Responsibilities:
* Attend Customer at Front Desk
* Execute Loyalty Programs for customers at Sylhet office.
* Ensure revenue by retaining the customers
* Collection of bad debts from the default customers through a planned
communication process.
* Ensuring the goodwill of the company through effective and fast resolution of
customer complaints
* Solve bill related complaints of customers.
* Liaison with central Teams
* Activate New Postpaid service at U5 with proper verification
* Ensure all Prepaid Activation related tasks
* Preserve Postpaid and prepaid activation documents
* Provide day-to-day report to the Manager
* Attend customer who comes to purchase new connection or hand set
Achievements
* Successfully represented Citycell in IT Mela in the year 2006 & 2007
Mar 2002 - Jul 2003
Duties/Responsibilities:
* Increased sales from 30% to 45%
* Planed and implemented Marketing Activity for Greater Sylhet Region
* Made interpersonal relationship with corporate clients
* Organized programs with various organization for Introducing the Brand (NIIT)
* Helped the academic counselor of the Institution
A quick learner with the ability to
facilitate training for the develop-
ment of the team members,
Passionate about creative design
and video editing,
Willing to take risks and achieve the
targets,
Able to manage large events.
SPECIAL QUALIFICATION:
DEPUTY DISTRICT TRAINER
- Rotary International District 3282,
2016-17 & 2018-19
ASSISTANT GOVERNOR | 2018-19
- Rotary International District 3282,
EXECUTIVE DISTRICT SECRETARY
- Rotary International District 3282,
Bangladesh, 2016-17
CLUB TRAINER - Rotary Club of Sylhet
Elegance
CHARTER MEMBER & PRESIDENT |2010-11
- Rotary Club of Sylhet Garden City
FORMER PRESIDENT - Shapla Shango
LIFE MEMBER - Bangladesh Red
Crescent Society, Sylhet Unit
FORMER TEAM LEADER - Boy Scouts
and Rover Scouts at School &
College
AFFILIATIONS
GENERAL EDUCATION
Jan 2005 - Aug 2006
Awarded by : Metropolitan University. Sylhet, Bangladesh
Specialization : Marketing
Result : 3.58 out of 4.00
MASTER OF BUSINESS ADMINISTRATION [MBA]
Achieved BACHELOR OF ARTS with honors from National University and
completed HIGHER SECONARY CERTIFICATE [HSC] & SECONARY
SCHOOL CERTIFICATE [SSC] from Science Group.
ZONAL COORDINATOR
Pacific Bangladesh Telecom - Citycell
HR Designation- Senior Executive
Jan 2008 - Dec 2008
Duties/Responsibilities:
• Supervise CCPs of Sylhet Division
• In-charge Customer Care Centre, Sylhet
• Monitor Day to Day Activities of Customer Care Representatives
• Physical Visit to CCPs of Sylhet Zone
• Train-up new staffs for CCP operation
Achievements
• Successfully arranged the Dignitaries Meet at Sylhet 2008
• Successfully managed Citycell’s stall in Sylhet International Trade Fair 2008
Dec 2007 - Aug 2008
Duties/Responsibilities:
• Supervise CCPs of Joypurhat, Kurigram, Lalmonirhat, Nogown
• Monitor Day to Day Activities of Customer Care Representatives
• Train-up new staffs for CCP operation
• Liaison with central teams to resolve customer’s complain
• Provide day-to-day report to the Manager
CONTACT POINT SUPERVISOR
Pacific Bangladesh Telecom - Citycell
HR Designation- Executive
EXECUTIVE - Front Desk
Pacific Bangladesh Telecom - Citycell
HR Designation- Executive
MARKETING EXECUTIVE
KDS Information Technologies Ltd. Licensed to NIIT.
HR Designation- Executive

3. SKILLS
Parents -
LATE REDWAN UDDIN AHMED &
ROKEYA AKHTER
Date of Birth : 17 FEB 1980
Marital Status - MARRIED
Spouse-MANFATH JABIN HAQUE
Senior Lecturer, Department of
English, Leading University, Sylhet
Children : ZARRAF WASIF [7 yrs]
Hobby - GRAPHIC DESIGN,
TRAVELLING & PHOTOGRAPHY
Religion - ISLAM
Nationality - BANGLADESHI.
National ID - 9196221346186
PERSONAL INFORMATION
TRAINING ATTENDED
29-30 Jul and 18-19 Nov 2016LEADERSHIP INSTITUTE
Attended the Rotary Leadership Institute RLI [Part I, II, III] a training
program organized by RLI – South Asia office of Rotary International and
have been awarded as a certified Faculty of Rotary Treading Team
05 April 2014 [1 day]CUSTOMER EXPERIENCE
A training program on Customer Experience organized by PBTL-Citycell
and conductred by epignosis, Dhaka
16 March 2007 [1 day]CUSTOMER RELATIONSHIP MANAGEMENT [CRM]
A training on Customer Relationship Management [CRM] at Horizon
International Institute of Training (USA Bangladesh Joint Venture organization)
19 - 20 Sep 2006 [2 days]PERSONAL EFFECTIVENESS
Participated the training on Personal Effectiveness organized by
Citycell, in collaboration with Maps n Grow Consulting Pvt. Ltd. India
16 - 18 Sep 2004 [3 days]
03 - 06 Apr 2003 [4 days]
EXCELLENCE IN CUSTOMER CARE
A training on Excellence in Customer Care organized by Citycell, in
collaboration with NIS Sparta Ltd. New Delhi, India
RYLA - 2003
Participated at RYLA - Rotary Youth Leadership Award, an intensive
residential training at India, Organized by Rotary Club of Gawhati.
17 - 19 Feb 2003 [3 days]REJUVENATION
A residential training program on Counseling & Marketing Fundamen-
tals conducted by NIIT Bangladesh
6 -8 April 2009 [2 days]FIRE SAFETY AND EVACUATION
Participated a training on Fire Safety and Evacuation with Regard
Earthquake Hazards organized by Asian Disaster Preparedness Center,
Bangladesh Disaster Preparedness Center and Fire Service and Civil
Defense in collaboration with Fire Service & Civil Defense Bangladesh
Ahmed Rejaul Karim
CURRICULUM VITAECURRICULUM VITAE
PROFESSIONAL PERSONAL
• Leadership
• Communication
• Direct & Channel Sales
• Motivation & Negotiation
• Effective Decision Making
• Direct & Channel Sales
• Management & Organisation
• Supervisory Skills
• Effective Decision Making
• Driving - both two & four whiller
• Navigation - Sylhet Division
LANGUAGE
• Fluent in Bengali
• Professional in English
• Fluent in Sylhety
INFORMATION TECHNOLOGY
• Ms Windows & MS Office
• Adobe PhotoShop & Illustrator
• HTML, VB6, SQL Server
• Video editing
• Tools related to Telco.
• Basic Hardware
MR. TARIKUL HASAN
Chief Change Management Officer
PBTL - Citycell
Cell: 01199800200, 01755800200
emil: tarikul.hasan@citycell.com
MR. MOHAMMAD FAHIM
CEO - P2P family
+88 0170 966 4960
fahim@p2pfamily.com
www.p2pfamily.com
REFERENCE
• Telecommunication
• Customer service
• Channel Sales
• Management
• Digital Marketing
• Event Management
FIELDS OF SPECIALIZATION
PROFESSIONAL QUALIFICATION
Nov 2017 - Jan 2018
Sep 2013 - Nov 2013ENGLISH FOR EXECUTIVES
Achieved Certificate from after completing the course
and exam on The Fundamentals Of Digital Marketing
Achieved Professional Certificate from Canadian Institute of Global Learn-
ing,Canada by completing the online course and exam.
Jan 2001 - Jun 2002CERTIFICATE IN INFORMATION TECHNOLOGY [CIT]
Achieved Professional Certificate on Informa�on Technology from NIIT
Computer Education, (www.niit.com) after completing the course on HTML,
SQL server 7.0,JAVA,UML,PAT along with Online Shopping Mall project work.
DIGITAL MARKETING PROFESSIONAL