1. VIKRAM KAPOOR
Sr. Manager - Transitions
CAREER OBJECTIVE & STRENGTHS
To position in a dynamic environment that requires variety of skills. I have enjoyed
working in technical challenging environment and welcome working directly with
end user, vendor and management.
GENERAL STRENGTHS
Client Relationship Management Transition / IT Modeling
Partner/ Vendor-Management Transformation/ Innovation
Deal Review & Presentation Program Management & Budgeting
Large Account Management Strategic Assessment / Solution Design
Internal Audit Management (ISO& COPC
Implementation
Black Belt /LEAN Six Sigma
PROFESSIONAL WORK HISTORY
XEROX - BPO (July’ 10 Till date) Sr. Manager - Transition
HSBC Technology & Services – Service Delivery
(July’ 08 to May’ 10)
Asst. Vice President – Projects & Planning
GENERAL ELECTRIC (GENPACT), – BPO (January
’06 to July’ 08)
Manager – Solution Design & Transitions
(Black Belt)
WNS Global Services – BPO (March’05 to
Dec’05)
Service Delivery Manager – Transition &
Operations
EXEVO Inc. – BPO (Sept’04 to March’05) Program Manager – Transition & Projects
EXL Service (March’ 01 to Sept ‘ 04) Assistant Manager - Operations
GENERAL ELECTRIC, U.S.A. (Jan’00 to March ‘ 01 Underwriter – Mortgage
Miles Direct, DST Standard Chartered Bank
(March’98 to Dec’ 99)
Executive – Sales & Marketing
PROFESSIONAL EXPERIENCE
1. XEROX - Bangalore
Xerox Company, revenues of $19.5 billion is world’s leading enterprise for business
process and document management, offering global services from claims
reimbursement and automated toll transaction to customer care centers and HR
benefits management. The new Xerox is dedicated to innovation, service and
giving our customers the freedom to focus on what matters most: your real business
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2. Headquartered in Norwalk, CT.130,000 employees, 12,000 active patents in 180
countries.
Responsibilities:
• leading large multi-disciplined project teams involving multiple functional
process areas of F&A for P2P, I2C, R2R, Treasury, Closing & Reporting with
end to end implementation’s
• P2P – Accounts payable, Dispute Resolution, Vendor- Set-Up, Procurement,
T&E
• I2C – Contract Mgt., Collections, Cash application, Exception Mgt., Credit
Risk Mgmt.
• R2R – G/L Closing, Fixed Assets, Recon – Bank , Cash & Sub Ledger,
Intercompany, Accruals & Reserve, Reconciliation – Accounts
• Treasury – Bank Operations, Cash Forecasting, Risk Management, Closing &
Reporting, Allocations, Rating Agencies
• Responsible for providing delivery leadership for Xerox-ACS Finance and
Accounting transitions globallysetting up new Shared Service Centers and
transitioning large multi-functional operations. In his Xerox experience, he
has led 10 large transitions for clients with multiple locations and complex
business processes
• leader in F&A’s continuing efforts to improve repeatable transition and
transformation processes implementing continuous improvement
processes across program management, planning and transitions
• Lead solution strategy sessions for Transitions with sales, operations, Solution,
technology for new clients
• ACS’s standard processes have matured and in December 2009 ACS
Finance and Accounting was recognized with the Outsourcing Institutes’
RMMY Award for Best Transition Methodology.
• Work with finance and modeling for deal pricing
• Manage RFI/RFP launch estimating and risk assumptions assessment
• Engage and drive senior client/ business executive meetings through clear
demonstration of domain expertise and a deep understanding of the
client’s business issues
• Conceptualize and proactively develop business solutions and articulate
thought leadership
• Multi-task across activities such as client engagements, consulting, training,
solution design & sales support
• Global mobility and a keenness to work with diverse teams spread across
multiple geographies.
• Partner with Sales on final Deal review
• Research and make recommendations to augment F&A capabilities.
Select Achievements:
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3. • led large scale international projects and managed global teams
supporting clients for a wide range of O2C, P2P, Customer Care and IT
transitions
• Modeled Large scale Transition plans for multiple clients
• Completed leadership Training’s – Building Winning Solutions & Account
Planning
• Project Management - communications, leadership, Risk Management
2. HSBC Technology & Services – Service Delivery, Bangalore
HSBC Holdings plc is a British multinational banking and financial services company
headquartered in London, United Kingdom. It is the world's fourth largest bank by
total assets, with total assets of US$2.67 trillion
Responsibilities:
• Provide adequate support and guidance to business partners while setting
up new business at Global service Centers.
• Inline with Annual Operating Plans ensure projected revenues for the
Bangalore Centre and minimum variation in P&L.
• Manage team of project managers ensuring completion of relevant sign-
offs
• To implement the Group compliance policy locally taking into account all
compliance risk in liaison with the Compliance Officer so as to embraces all
relevant laws, rules and codes with which the business has to comply within
India and in relation to the countries migrating work to the GSC
• Co-ordinate with Business Continuity, Internal controls, IT, security & fraud,
HR , Finance on timely and result oriented basis.
• Ensure capacity to meet migration demand and facilitate capacity
requirements
• Judiciously utilize the available project resources, and ensure planning for
any contingencies, which may affect the project deliverables
Select Achievements:
• Lead multiple international Migrations for HSBC and ensured faster Go-Live
of Migrations, thus bringing cost savings of concurrent billing for Business
Partners.
• Implemented robust Project Snapshot - tracking & reporting all Migrations
based out of Bangalore to Senior Management
• LEAN initiatives in team generated 36 LEAN Ideas out of which 9 Ideas got
certified with a cumulative savings of $50,000
• Attended workshops & trainings – Creating great teams, My own positive
attitude, world of share dealing, Hyper Inflationary economies, Business
Money Manager, Time Management, Leading & Managing, Banking &
Product Knowledge, Individual solutions, Objection handling,
Communication techniques, Directing my own vision, Positive Employee
relationship workshop.
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4. 3. General Electric (GENPACT) - BPO
Since December 31, 2005, we have expanded from 19,000+ employees and annual
revenues of US$ $491.90 million to 70,000+ employees and annual revenues of
US$2.28 billion as of December 31, 2014. Bain Capital became Genpact’s largest
shareholder in November 2012, with the strategic objective to grow the company
further.
Responsibilities:
• Lead Processes design, Mapping, standardization, bench marking, re-
engineering, to implement and achieve operating efficiencies of each
processes.
• Lead multiple Transitions for AP,AR , GA, Tax & Treasury across U.S. &
European
• Reengineered processes for global technology group to monitor control and
automate processes to help customers to optimize their processes and
improve their performance.
• Created Re-engineering Unapplied Cash Project Proposal with Data
analysis, DMAIC project plan & Gain sharing model
• Lead Client Governance Board Meeting reviews & Analysis
• Captured 100+ Best Practices from multiple Global F&A accounts &
prepared Learning Implementation Dashboard across Training, HR, legal &
Compliance, Quality, Transitions, AP, AR, GA & Operations with 100% success
rate
• Published white paper on “How to create Best in Class AR Process”
explaining e2e AR Process cycle, strategy & optimization plan to be put in
place dually appreciated by executive management
• Conducted Client Business Overview, Quality & LEAN Trainings
• Identified Key Risks & Controls for multiple processes
• Be the single point of contact with the client, entire implementation team
and the senior management through effective communication on key
deliverables of the process.
Select Achievements:
• Successfully Lead Transition from Key Client of Genpact in Banking (Retail,
Wholesale & Mortgage) domain from U.S. to India center. Client is 5th
Largest Bank in U.S.
• Received raving customer feedback on seamless transitions for 30 FTE’s.(On
a scale of 1-5 got rating of 5)
• Onsite Solution Design, report outs, Transition and Process Re-engineering
across multiple locations in U.S. including corporate head office.
• Process Re- engineered to bring cost savings of 45% at client site.
• Obtained Certification on Global Clients Transition Toolkit from Genpact to
Lead Transitions Independently from Opportunity Identification till Operations
hand over stage.
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5. • Trained LEAN Six Sigma Black Belt including Design of experiments from
Genpact
4. WNS Global Services - BPO
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM)
leader. We offer business value to 200+ clients around the world by combining operational
excellence with deep domain expertise in key industry verticals, Close to 30,000 employees serve
across more than 35 delivery centers located in China, Costa Rica, India, the Philippines, Poland,
Romania, South Africa, Sri Lanka, UK and US.
Responsibilities:
Identifying opportunities for Migration of new business / processes and
leading migrations onsite followed by controlling & stabilizing the process to
offshore service delivery center.
Leading Client visits to show case and present WNS capabilities for existing
and perspective customers.
Lead Processes design, Mapping, standardization, bench marking, re-
engineering, to implement and achieve operating efficiencies of each
processes.
Select Achievements:
Certified by the client (A top-15 US wholesale mortgage lender) on
Mortgage Process (Purchase of Loans) as specialist during onsite Migration of
key account from U.S. Arizona.
Successfully provided consultancy to the client onsite for starting their new
Division and migrated the entire back office process to India the targeted
revenues of the new division for the current financial year is $ 2.5 billion.
5. EXEVO Inc. - BPO
exëvo is a global research and outsourcing firm. We help organizations across the
globe optimize their end-to-end research processes, with more than 10 years’ experience.
exëvo was founded in 2002 and is headquartered in New York City (US). The company also has
offices in London (UK), New Delhi (India), Beijing (China), Singapore and Mauritius. exëvo is part of
Moody’s Corporation (NYSE:MCO).
Responsibilities:
• Project execution, user training and feedback, SPOC with the client and
vendor
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6. • Provide customer feedback to solution development. Competition analysis,
Support participation in Events & exhibitions, researching account,
understanding
• Customer requirements, qualifying the account, mapping decision makers,
creating the Value, Proposition, raising red flags, countering objections &
competition
• Leading and managing the development center facility and executing
multiple projects, Respond to requests from prospects for Information,
Proposals & Collateral, Co-ordinate with extended Sales force and take
charge of Customer Due diligence visits
• Assisting marketing team to develop customized technical and commercial
proposals to conduct contract negotiations.
• Develop collateral, case studies, white papers for business development,
• Collaborating with project leaders for need based allocation and
consequent optimization of organization’s resources.
Select Achievements:
• Migrated Customer Service Process from number one company of UK
(London) successfully which resulted in wining $ 1 million contract.
• Addressed project risk and quality control issues by effective communication
with the project teams and management
6. EXL SERVICE
EXL with revenues of $ 503 million specializes in Business Process Outsourcing for
various clients in USA and UK.
Responsibilities:
• Joined as Process Trainer - Migration in March’ 2001 (Insurance and
Accounting Vertical) got the promotion in August 2002.
• Lead Process Migration of a leading Insurance based US Client. Migrated
multiple back office processes in finance, accounts and Insurance both
onsite and web based. Process deals in Prescreening and Insurance tracking
of Mortgage and Auto Insurance business for various US Investors and Banks.
Select Achievements:
• Reduced FTE headcount from 42 to 26 due to increase in efficiency while
maintaining same level of volumes. Cost/Revenue ratio reduced from
91.44% to 36.09%, which has resulted in increase of profits by 8 times.
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7. • Transitioned multiple Processes from U.S.A. The process deals in Research &
Analysis of different accounts subsequently taking credit approval decisions
for the policyholder. Collection, analysis and application of premium
received.
7. GENERAL ELECTRIC
GE capital is one of the largest capitalized financial services company and provides
back office operations to international clients. GE is a diversified company into
product, services and technology. It is one of the oldest & most admired fortune 500
companies.
Responsibilities:
• Credit approval on mortgage for various US Investors.
• Preparation of MIS for senior level management, Dashboards, Six Sigma
Project.
• Participates in conference calls with client, Process documentation
• Preparation of transport roaster, optimum shift utilization (staffing and
scheduling)
• Team briefings, Presentations and process updates.
Select Achievements while working with GECIS:
Won awards & certificates like: “Team Extra Miler” – 2000 (twice), certificate
of recognition or “Outstanding Performance” from VP Operations.
Successfully completed various training programs like: “DMAIC, YLDP” etc.
Won “Certificate Of Participation” in chess competition contest.
Won “Best prize” in article writing competition resulting in cash prize and
appreciation letters from Managers, AVP’S and US customers.
8. MILES DIRECT, DST STANDARD CHARTERED BANK.
Direct sales team for selling Financial products of Standard Chartered bank
Responsibilities:
• Manage technical facets of customer relationships, coordinating with
product marketing lead, implementation manager, development resource
and customer to maximize adoption success at customer site.
• Resolve complications at customer sites and funnel insights to various
organizations within company to develop specific customizations, identify
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8. roadblocks to adoption at customer sites, and help drive long-term
development strategy.
Select Achievements:
Won award of “Best Sales Executive” in training on advanced selling skills by
Team productivity consultants.
Actively participated in adventure based training (ABT) & giving
Presentations.
EDUCATION
Post Graduate Diploma in Business Management, MBA-Finance from JIMS
(1998 – 2001).
B. A. (pass-correspondence) from Delhi University in 1998.
Civil Engineering (Diploma) from Pusa Polytechnic in 1997.
Computer Knowledge: Oracle and D2K, Seibel CRM , WebEx, AutoCAD, SPSS
FLMI-280 LOMA. (U.S.)
• Trainings: Advance LEAN Immersion Training(Certified Trainer), TTT(Train the
Trainer) , SOX, TTK(Transition tool kit), Black Belt/Master Black Belt (cleared
examination), DMAIC, Advanced selling skills, Process Mapping, YLDP, LDP,
COPC, CPMN, F&A Trainings including AP/ AR & GA .
Certified Transition Manager from Genpact
PERSONAL
Name: Vikram Kapoor
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9. Address:
D-104, True Friends Apartments, Sec-6 (Plot
-29), Dwarka, Delhi-65.
Mobile:
+91 98102 37185 (Delhi)
+91 9620147333 (Bangalore)
Email: Vikramkapoortiger@gmail.com
Age: 38 years
Languages: English
Passport / VISA: Passport valid till 2017/ U.S. Visa till 2016
Current / Expected Salary 17.53 lac pa. (fixed) + 15% Bonus/ Negotiable
Page 9 / 9

10. Address:
D-104, True Friends Apartments, Sec-6 (Plot
-29), Dwarka, Delhi-65.
Mobile:
+91 98102 37185 (Delhi)
+91 9620147333 (Bangalore)
Email: Vikramkapoortiger@gmail.com
Age: 38 years
Languages: English
Passport / VISA: Passport valid till 2017/ U.S. Visa till 2016
Current / Expected Salary 17.53 lac pa. (fixed) + 15% Bonus/ Negotiable
Page 9 / 9