1. Olamae Juanita Mathis
4949 Harrison Rd #422
Macon GA. 31206
(C)478-227-1979
juanita1213@gmail.com
Summary:  Over 15 years' professional experience in customer service, data
entry, and administrative expertise with recognized strengths in
customer retentention, account maintenance, problem-solving,
conflict resolution and staff support.
 Ability to train, supervise and motivate in any professional
environment as a great team leader.
 Outstanding communication skills, with the ability to implement
decisions-plans-ideas to achieve goal and mission of the company.
Experience: Randstad/Macon Water Authority
Macon, GA
Customer Care Associate I 09-2015 to present
 Assisting customers with serviceinquires, processed payments,
handling complaints and work orders, disconnectnotices and
inactive accounts.
 Investigated problemaccounts, and reporttampering, prepare
and issueadjustments on accounts against balances, assist
customers with transferring, and startof new services.
Telerx Horsham, PA
Customer Service Team Lead 09-2013 to 05-2015
 Communicate with Sales Representatives in all states responsible for
corresponding to over 10,000 corporate accounts weekly
 Answering high volumes of calls, while maintaining a rapid response
rate according to agreed upon standards.
 Quickly and effectively handle high-volume workloads within a
deadline-driven environment.
 Maintain quality control/satisfaction standards, while constantly
identifying unique ways to improve customer service relationships.
Pyramid Healthcare Altoona, PA
Behavioral Health Worker 01-2013 to 09-2013
 Monitor, evaluate, supervise and record progress with respect to
treatment plans and goals to over 25 clients per day.

2.  Assist with daily living skills, conflict resolution, substance abuse
issues, and dual diagnosis disorders.
 Check vital signs such as temperature, pulse, and heart rate;
provided medication under direct supervision of medical staff.
 Arrange Aftercare treatment plans with IOP(Intensive Outpatient) or
OP(Outpatient), treatment by making referrals, scheduling
transportation, and identifying any barriers that would prevent
success.
Family Services Incorporated Altoona, PA
Domestic Violence Advocate 07-2012 to 01-2013
 Provided referrals for counseling, support groups, financial
assistance, housing and employment.
 Assisted in county courthouse with preparation and understanding
court procedures and documents and obtaining Protection from
Abuse Orders when needed.
 Served as the liaison for the Adult Probation/Parole and Criminal
Court Services department; to inform, educate and support vital facts
to be presented in court proceedings.
AARP Insurance Horsham, PA
Data Entry Lead 05-2006 to 12-2010
 Processed and entered customers demographic and account
information into excel spreadsheets.
 Generate reports, store completed work in designated locations and
perform backup operations for other departments.
 Compared source data and corrected data entry errors for Quality
Assurance Department.
 Compiled, sorted, and verified insurance eligibility for medical
facilities, hospitals and doctors.
Education: YTI Career Institute Altoona, PA
Associates-Criminal Justice 2010-2012
 Perfect Attendance
 Academic Honors-GPA 3.6
References: Available upon request