An approach to design organisations using the Cynefin and the Antifragile ideas. Heavily insured by system thinking, the presentation aims to reveal the benefits of systems that grow from variability to the people who are part of

1. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Design Organisations
for Tomorrow
A systemic approach
Oana Juncu
@ojuncu
www.coemerge.com

2. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Our brain loves frameworks :)

3. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
A systemic Pattern for Reality
The Cynefin* Model of reality
Simple
Complicated
Complex
Chaos
Dave Snowden

4. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Play!
Round 1
Sort the pieces par colour
Create a heap for special pieces.
Your team decides what pieces are special

5. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Share Observations

6. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Data has the answer !
Obvious

7. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Cynefin Step-by-step
Simple
Sense-Categorize-Respond
Complicated
Best practices
Obvious
Complex
Chaos
Rigid?

8. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Play!
Round 2
Build a tour of at leas 16 pieces
Create a repeatable pattern of colours.
Every block above should not be bigger that the forme

9. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Complicated systems
Need an expert here!
Regulated !

10. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Share Observations

11. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Cynefin Step-by-step
Simple
Complicated
Sense-Analyse-Respond
Rules & Experts
Predictable
Good practices
Sense-Categorize-Respond
Best practices
Obvious
Chaos
Complex Robust
Rigid?

12. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Play!
Round 3
Use 30 sec to decide if you want to build a vehicle or a plane. After
that apply the following rules :
Each minute take your unfinished work and switch tables. Leave the
other pieces at the table.
Each person in the team can touch only one colour.
You’re not allowed to talk

13. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
The Butterfly Effect
… well it’s from chaos theory….

14. Fractal systems are
resilient
look for patterns
“Elastic response”

15. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Fractal Architecture

16. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Cynefin Step-by-step
Simple
Complicated
Sense-Analyse-Respond
Rules & Experts
Predictable
Good practices
Sense-Categorize-Respond
Best practices
Obvious
Complex
Probe-Sense-Respond
Pattern searching
Emerging practices
Chaos
Resilience Robust
Robust

17. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
…You’d be surprised how much we
like patterns :D

18. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Design Your Resilient Team
Search patterns to create a fractal organisation
Use Legos ;)
Remember, You’re part of the system

19. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Infinite Metaphors, Infinite stories
8 LEGO bricks

20. @ojuncu
Oana Juncu
www.coemerge.com
915 103 765

21. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Patterns lead to (new)
cognitive biases
Gentle Warning

22. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Nature does not design for
performance, it designs for resilience
Gentle Reminder

23. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Play!
Round 4
Similar as the last tour, but now you build a plant or a building.
You’re still not allowed to talk.

24. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Share Observations

25. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Face Emergency
Schipol Airport, 2017,Jan 31st
Tower control system bug effect

26. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Cynefin Step-by-step
Simple
Complicated
Sense-Analyse-Respond
Rules & Experts
Predictable
Good practices
Sense-Categorize-Respond
Best practices
Obvious
Complex
Probe-Sense-Respond
Pattern searching
Emerging practices
Chaos
Act-Sense-Respond
Novel practices
Crisis Management
Robust
Rigid
Resilient

27. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
The Transition Point
The place of all possibilities
Simple
Complicated
Complex
Chaos
Disorder

28. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
1,2,3
Short term
memory
3 Things!

29. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Simple
Complicated
Complex
Chaos
Pattern searching Rules & Experts
Agile
We strive for stability
Limit variability

30. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Reality Has Its Own Agenda
Simple
Complicated
Complex
Chaos
Incident
Regulations
WTF!

31. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Embrace Chaos!
Systems that benefit from variability*( ie incidents)
*inspired by Don Reinersten

32. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Antifragile* Systems
Antifragile
systems are
learning
continums
Nature is
Antifragile
*Nassim Taleb

33. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Innovation is an Antifragile
behaviour
Ear Shell

34. Oana Juncu
@ojuncu
www.coemerge.com
#Design4Hapiness
Cynefin Step-by-step
Simple
Complicated
Sense-Analyse-Respond
Rules & Experts
Predictable
Good practices
Sense-Categorize-Respond
Best practices
Obvious
Complex
Probe-Sense-Respond
Pattern searching
Emerging practices
Chaos
Act-Sense-Grow
Novel practices
Antifragile
Robust
Rigid
Resilient

35. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Design your Anti-fragile
team
Seek opportunities over fixing the incident:
What can your team benefit out of an unexpected situation?
How can your team benefit from an unexpected situation?
Use Legos ;)
Remember, You’re part of the system

36. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Anti-fragile Mindset
Means using a library to read the books in it, rather t
burning them to keep us warm*
*inspired by Idriss Aberkhane

37. @ojuncu
Oana Juncu
www.coemerge.com
#Design4Hapiness
Thank you!
What did you learn?
What will you do differently?
What should I do differently?
Open discussion