1. OHAERI QUEEN .A.
134 Kujore Ojota ,Lagos State, Nigeria
Mobile No.: 07030481390,08123577944
E-mail: tecobaby4all@yahoo.com,ohaeriqueen@gmail.com
JOB OBJECTIVE
To establish myself as an asset to the organization by harnessing my skills in identifying new and developing existing
business opportunities, ensuring client/customer loyalty and satisfaction, together with constructive team
collaboration, achieve organizational goals and managerial objectives.
PERSONAL DATA
State of Origin: Imo State
Date of Birth: 21st May 1989
Sex: Female
Marital Status: Single
Languages Spoken: English and Igbo
WORK EXPERIENCE
Jan 2012 – Till Date Swift Networks Limited
31B Saka Tinubu Street, Victoria Island, Lagos State
Position Held: Customer Service Executive/Sales Representative
Job Description:
 Describe product benefits and any special offers to both customers and
prospects.
 Give advice about how these may benefit customers personally.
 Keeps daily record of sales and sends it as a report to management.
 Contributes to team effort by accomplishing related results as needed.
 Carrying out other duties as may be assigned by the Head of department
 Maintain and expand customer base by building and maintaining rapport with
customers.
 Manages the service Centre in the absence of the team lead.
 Generate unique customer identification codes and password for customers,
dealers and agents.
 Solve customers’ issues using CRM application to log and escalate tickets to
the appropriate department.
 Preparation of daily sales report of service Centre.
 Preparation of financial statement of service Centre.
i.Statement of profit and loss
ii.Statement of cash flow
Iii.statement of financial statement.
July 2011 – October 2011 Chiby Nuel Consultancy (AGRIC BANK OF NIGERIA)
1 tetlow road,owerri,imo state
Consultant Representative (Credit Management)
 Keep records of defaulters payments made in the bank.
 Daily record of loan payments made in every month
 Participate in monthly drive to defaulters’ houses to encourage them to pay
up loans owned to the bank.
 Prepare monthly schedule so to review the performances of defaulters.
Page | 1

2. August 2010 –Dec. 2011: Global Utilities
21 Beirut Road, Kano State
Position Held: Sales Executive
Job responsibilities:
 Attend to customers inquiries on products.
 Daily record of sales
 Keep stock record.
July 2009 – October 2009 SweetCo Company limited
12a Civic Centre, Kano state
Position Held: Personal Assistant
Job responsibilities:
 Personal assistant to the GM.
 Attend to visitors and inquires
 Proper documentation of files and sending of files to headquarter in Ibadan.
 Pick calls and book appointments for the GM.
EDUCATION AND QUALIFICATIONS
November 2011-october 2012 National youth service corps.(NYSC)
2006 – 2011 Imo state University, owerri.
B.sc Mass communication
(Second class upper Degree)
2002 – 2006 Baptist High School,
Owerri, Imo state
Senior Secondary Certificate Examination (SSCE)
1994 – 1999 Basic Foundation NurseryPrimary School,
Tudun Wada, brigade, Kano.
|First School Leaving Certificate
OTHER SKILLS
 Customer Relationship Management skill
 Call centre agent skills
 Constructive team working
 Sound interpersonal and communications skills
 Listening Skills
 Basic computer appreciation.
 Analytic approach to problem solving
 Attention to detail
 Time management skills
 Conflict management skills
 Strategic thinking and negotiation skills
 Discreet and confidential
PROFILE
I am Self-motivated, persistent, transparent, accountable, personable business character, focused on goals,
diplomatic and adroit with professionals and non-professionals at all levels, a fast learner, flexible and versatile;
Drive for results.
HOBBIES:
 Meeting with people
 Researching
 Reading books.
 Solving puzzles, and Visiting new places.
Page | 2

3. REFEREES:
Available on Request
Page | 3