1. Nya S. Sanders
2329 Irvington Place
Chester, PA 19013
Phone: 610.203.4551
Email: Nyasarah@gmail.com
EDUCATION
 Keystone College,LaPlume,PA GraduatedMay 17th
,2014
Bachelorof Science Degree in Criminal Justice
Minor: HomelandSecurity andPsychology
 ShippensburgUniversityof Pennsylvania,Shippensburg,Pa
July2006-May 2007
Employment History
Loan counselor June 2014 to Present
PennsylvaniaHigherEducation Assistance Agency (PHEAA)
Chester,PA
 Answersinboundcallshandlingavarietyof complex accountissues.
 Answerquestions;identifythe rootcause of the call andresearchto resolve the customer
inquiryuponfirstcontact.
 Interactionswithcustomersare basedonfederal regulations,PHEAA objectives, and
departmentpolicies.
 Assistcustomerswithtroubleshootingonline accountissuesandutilizingonline toolsthatare
available.
 Update customerand account informationas needed.
 We processincomingcorrespondence,forms,orotherdocumentsreceivedfromcustomers.
 Counsel customersinachievingsuccessful repaymentof theirstudentloans.
 Thisincludesbutisnotlimitedtoansweringpaymentandbillinginquiries,discussingrepayment
planoptionsandeligibility,paymentalternatives,interestaccrual,forgivenessprograms,and
consolidation.
 Handle difficultorescalatedcall typesandassistwithresolution.
Joe’s Kwik Mart September2013-May 2014
Cashier,Factoryville,Pa
 Dispense lotterytickets
 Collectanddispose of trashoutside
 Verifyage of customerif theyare purchasingcigarettes
 Answerquestionsandprovide directionsif needed
 Stock andcleanshelves
 Call police toreportsuspiciousactivityin andaroundgasstation

2. Keystone College (StudentActivities Crew) October 2013-May 2014
La Plume,PA
 Providedassistance inplanning,publicity,implementationandevaluationof StudentActivities
CrewEvents.
 Helpedcreate and organize campus-wide activitiesandprograms.
 Assistedinthe creationandeditingof flyersandsocial mediaadvertisements.
 Servedasan advisory/liaisontovariousstudent-organizationcommittees,andoutside agencies.
City of Chester Summer Food June 23, 2013-August 15, 2013
Site Monitor ,Chester, Pa
 Distributedmealsandsnacksforchildren underthe age of 18
 Designed andengage inartsand crafts withthe children
 Maintaineda safe andstable environment
Keystone College Work Study September2012-May 2013
Campus Safety StudentOfficer,La Plume,Pa
 Performroutine patrolsof andthroughon-campusbuildingsandthe nearoff-campusareas.
 Respondedtoroutine callsforassistance includingsafetyescortsandtransports,buildinglet-ins
and vehicle jumpstarts.
 Enforce parkingpolicies byissuingof parkingticketsandtowingof automobiles whennecessary.
 Lockedand unlockedcampusbuildingsandofficesasnecessary.
Express Employment Professionals (BARS Program)
Chadds Ford, PA June 2012-September 2012
 Visitstore orrestaurantlocationstoconduct our mockpurchasesof cigarettesand/orbeer.
 Monitorstore employee tosee if theyaskforthe customer'sID priorto quotinga price to
complete the sale.If the IDisrequested,the employee receivesaGreenCard.If not,a Red Card
isgiven.
 Afterthe visit,anemail reportissentto the store’smanagement
Sweet Treats for the Streets March 2007- August 2012
Store Associate,Chester,Pa
 Serve qualityice creamandotherfoodproducts
 Goingout to getstore supplies
 Opening,closingdown andcleaningthe store
 Guidingandsolvingqueriesof customer
 Handlingall the cash transactions
Campus Involvement and Volunteer Activities
 Undergraduate ResearchandCreativityConference April 2013
 Keystone CollegeTrackand Field March 2011- May 2014
 College AgainstCancer(CAC) January 2011-2012
 Participationin the CheyneyAlumni Cotillion June 1994-June 2010

3.  Martin LutherKingJr. day of service January 2007-2009

Computer & Special Skills
 Abilitytomulti-task,problemsolves,andperformindepthresearch.
 MicrosoftOffice: Word,Excel,PowerPoint,Outlook &DOScomputerscreen
 Social Media:Facebook,Twitter,Instagram