Mariana D Bonilla-Snead is seeking a position that utilizes her computer skills, detail orientation, and customer service experience. She has worked as a teller, in hospital housekeeping, and currently provides customer assistance at Santander Bank. Bonilla-Snead has an Associate's degree in Computer Technology and seeks to apply her education, problem-solving abilities, and knowledge of medical terminology and local health laws.

1. MARIANA D BONILLA-SNEAD
1803 Butter lane #3 Reading, PA 19606
Telephone: 484-769-9015 -- msmbs_@outlook.com
Objective:
SKILLS:
 Computer-savvy
 Detail-oriented
 Quick learner
 Service-oriented
 Local/state health laws knowledge
 Expert in MS Office Suite
 Training development aptitude
 Takes direction well
 Medical terminology knowledge
 Strong interpersonal skills
 Exceptional communication skills
 General networking knowledge
 Troubleshooting skills
 Exceptional telephone etiquette
 Strong problem solving ability
EDUCATION/TRAINING:
Graduate of Reading Senior High School 2004 – 2007 Reading, Pa
 High School Diploma, General Studies
Reading Area Community College 2008- Present Reading, Pa
 Associate of Applied Science , Computer Technology, Graduation May 2015
EXPERIENCE:
Santander Bank – Assist Line
04/2014 – Present Reading, PA
 Research issues received from the Community Banking Team Members.
 Provide quality customer service to our internal customers as well as maintain a working
knowledge of bank services, products and procedures.
 Answered inbound calls assisting internal team members with problems with bank intranet
application and policy and procedures.
 Researched issues on various computer systems and databases to resolve complaints and
answer inquiries.
 Provided thorough support and problem resolution for customers.

2. Reading Hospital & Medical Center -- Housekeeping
12/2010 - 12/2013 Reading, PA
 Clean and sanitize rooms and furnishings in assigned work area.
 Follow policies and procedures to maintain high standards of cleanliness and sanitation
throughout hospital.
AFFINITY BANK of Pennsylvania -- Teller
10/2008 - 06/2010 Reading, PA
 Process customers' deposits, withdrawals, loan payments, check cashing and cash advances.
 Provide customers information on products, and policies
 Issued customers' accounts inquiries
 Count currency, coins, and checks received, by hand or using currency-counting machine, to
prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.