1. Chantell Oston
7863 Petrea Lane
Charlotte, North Carolina
28227
chantello188@gmail.com Cell: 773-499-4306
EDUCATION
MadisonAreaTechnical College Graduate 5/12
Associate Degree in Criminal Justice
PROFILE
Dedicated customer service representative with 10+ years of experience
In a customer service call center and retail settings. Consistently achieve record-high customer
satisfaction rankings, and performance evaluations.
Respected builder and leader of customer-focused teams
Shared enthusiastic commitment to customer service and childcare as a key driver of company goal
attainment. Lead by example and ensure the execution of all safety, security, quality, and policies.
EXPERTISE
Customer Service Management
Complaint Handling & Resolution
CPR Certified
First Aid
Customer Satisfaction Enhancement
Lead Teacher Certified
Infant and Toddler Certified
Safety Precautions
Teambuilding & Training
Cash Handling Experience
Order Fulfillment
Time Management
EZ Parking - Charlotte, NC
ParkingEnforcementAttendant 10/16to Current
As parking attendant I workindependently servicing seven lots with parking enforcement to make sure that
customers have not parked illegally; I also do the parking enforcement for footballgames and special events.
Duties include but no limited to:
 Cash handling
 TicketWriting
 Towing and Booting forviolators
 Working Independently
 Supervisory duties

2. AllstateInsuranceCompany– Charlotte, NC relocated from Wisconsin
ClaimsServicesSpecialists 07/12 to 03/16
I provided wonderful customer service to customers at a troubling time in their life. I am the voiceof reason
and reassurance on the other end of the phone that lets them know that they’re in good hands with Allstate. I
make sure that I educate the customer about the claim process and the method of the inspection fortheir
vehicle. I implicated my OSF’s and in my Good Hands Toolsin my daily interactions with internal and external
customers.
La Petite Academy– Madison, WI 09/09 to 12/12
Lead Teacher
Promoted fromAssistant Teacher to Lead Teacher within three weeks of being hired. This advanced me to an
increasingly responsible position, whichincludes the oversight of 10 – 18 preschoolers. I am responsible for the
care and providing a bright beginning forchildren before they enter the school district. Responsibilities include
but not limited to:
 Providea curriculumto get children ready forschool by teaching the children how to write their name,
address, and phone number. I also provided my children withreading, writing, science, and math.
 Work very closely with parents helping their children with their children’s independence.
 Brought many areas of expertise to my current classroom and co-workers.
 Building rapport with the parents.
ArcHouse– Madison, WI
WeekendReliefCounselor 02/ 12 to 12/12
I workedindependently with15 women & their infants in a halfway house serving women involved in the
human services or correctional systems. I supervised residents and their daily living management. Many of
these women are dealing withproblems ranging from drugs to the custody of their children. I help the women
with their needs and problems that they are dealing within their daily struggles in life. My job also consisted of:
 Writing reports daily on each resident.
 Working independently
 Random drug testing and searching
 Problem Solving
 Decision making
 Issuing warrants
 Providing medications.

3.  Cash Handling
YMCA – Madison, WI
AssistantTeacher 12/11 to 06/12
 Providea curriculumto get children ready forschool by teaching the children how to write their name,
address, and phone number. I also provided my children withreading, writing, science, and math.
 Work very closely with parents helping their children with their children’s independent development.
 Brought many areas of expertise to my current classroom and co-workers.
 Enjoyedbuilding rapport with the parents. Providedprimary care to children ages 5 – 12. All centers are
state licensed. Madison sites are city accredited. Engages children during program hours
DaneCountyParent Council -Madison, WI 08/08 to 01/09
Float, AssistantTeacherinthe Infant and Toddlerclassroom.
Advanced to increasingly responsible positions, culminating in management role with oversight for
the classroom. Maintained high standards in company policies, safety, and complied withregulatory
guidelines.
 Exceeded expectations in every area and was promoted three times including an increase in
pay.
 Participated in all training and every continuing education opportunity possible.
 Assisted withbreaks, assisted withthe curriculum, and any help that was needed.
US Cellular-Madison,WI 07/07 to 07/08
Financial ServicesRepresentative
Applied my recognized strengths in account maintenance, problem solving, trouble shooting and
planning/implementing proactive procedures and systems to avoid problems in the first place.
 Able to workin fast pace environment.
 Able to toggle through multiple systems whileon phone calls with customers.
 Tookpayments, and set up multiple payment arrangements for customers to avoid
disconnection.
 Assisted withbilling inquires.
 Above expectations with every quality assurance calls.

4. WisconsinAuto TitleandPaydayLoans - Madison, WI
LoanManager 12/06 to 01/08
Promoted to manager position to train approved loans, and supervised 6+ customer service reps
and loan processors. Fostered an environment in whichclients received high levels of service and
provided clients withcash in their time of need.
 Loan approvals and denials.
 Collaborated closely with the company lawyerwith the repo accountsthat had been sent to
court. Accountshad to be at least 120 days past due before the process was started.
 Enhanced employee’s performance and helped build a motivated workforce.
 Cash Handling
 Worked closely with the customers to help them get out of delinquent status by offering
payment arrangements, and discounts towards their loans to help them get current.
 Set employee schedules.
 Outbound collectioncalls.
EDS – Madison, WI
Medical AndPaymentSpecialists 04/ 03 to 12/06
Received calls from providers in regards to different medications that are required by law to
have a prior authorization before the recipient can receive the medication. I also did the
medical billing and entry for providers and doctoroffices.
 Processed 60 to 80 inbound calls per day.
 Entered the prior authorizations into the computer.
 Accuracy in data entry.
 Time management skills.
 Medical billing.
 Taking payments over the phone and online from customers.