1. Objectives
Seeking a position where my extensive experience will be further developed and utilized.
Education
Marcellin College– Completed Year 12 in 2002
Agents Representative Licence – Completed February 2003
Cert III Transport and Distribution – Completed December 2006
RACA 1 Air Cargo Security Awareness Procedures – Completed October 2008
Certificates are available on request.
Experience
December 2004 –Present: Star Track Express/Australia Post
 Currently Managing 20 of the top 100 Australia Post/Star Track customers in
Supply Chain Optimisation Consulting – Key Accounts performing this role for
the last 12 months
 Consisting of continual process improvements and outlining any systemic
operational issues which need to have solutions identified and implemented
 4 years performing in an Account Management role looking after $20 Million
revenue P.A in a portfolio size of over 150 SMB customers
 Strong focuses on retention of current customers through building strong
relationships based on a consultative approach through all levels of each
organisation
 Cross Selling of all companies services and conducting formal business review
meetings with all ‘C’ level managers within each customer
 Growing my portfolio over $6 million dollars P.A in the 4 years of performing this
role and achieving an overall retention rate of 99%
 3 years working as a Team Leader/Supervisor of the Customer Service division
in our Investigations department, managing 30+ staff looking after all freight
queries and escalations throughout all states in Australia
 2 years managing a client base of 600 Air Satchel Customers, increasing and
developing new customers via referrals and telemarketing
Nicholas Dalton
252 Belgrave-Gembrook Rd, Menzies Creek
nicholas.dalton@startrackexpress.com.au
Ph. 0408 386 759

2. 2003 – 2004: Darren Jones Real Estate
 2 years working as a Sales Executive and Assistant Property Manager
 Developed and Maintained a strong customer base through a variety of
telemarketing and prospecting techniques
 Author and negotiate contract documents and vendor correspondence
 Co-ordinated appointments to show homes to prospective buyers
 Attendance of VCAT hearings on behalf of landlords to lodge and process claims
for outstanding lease payments, damage claims etc
 Preparation and completion of condition reports and inspection notices for
landlords
1999 – 2002: Blockbuster Video & Tattslotto
 Training new staff on company procedures
 Ordering and monitoring of all confectionary, ice-cream and drink stocks
 Providing a High Level of Customer Service
 Communicating and liaising with debt collectors to decrease overdue customer
balances
 Completing maintenance of faulty video cassettes and DVD’s
Skills
 Cricket coach for the past 10 years.
 Involved in the leadership group and committee of Riverside Cricket Club.
 Excellent written and verbal communication skills, with an eye for detail.
 Extremely productive in high volume, high stress, environment
 Strong data management and reporting skills
 Proven ability to handle high pressure and time critical situations
 Honest & reliable.

3. References:
John Gabrielson
Former Client Services Manager- Star Track
0409 420 211
Nick Garlaounis
Internal Client Service Manager- Star Track
0400 143 030
Simon Yates
Supply Chain Optimisation Manager– Star Track
0407 122 265
Azizye Akyuce
Customer Service Manager- Star Track
0419 330 232