1. Contact Information
Dennis J. Hogan
2415 Tattersall Drive, Charlotte, NC 28210
hogan6249@aol.com Cellular 704-579-3373 Home 704-553-7508
Introduction
I am a retired, 67 year old Chemical Engineer, with a successful career in manufacturing, sales, and
customer service. I am open to work as a part time or limited full time contract employee in the Charlotte
area.
Skills and Competencies
Trained in hospitality management and guest services at Central Piedmont Community College
Trained in customer service for NASCAR Hall of Fame start-up team
Command competencies in customer service, customer problem resolutions, negotiations, executive
presentations, sales & marketing skills, statistical process control, supervisory skills, contracts, credit,
claim resolution, SAP, MSDS’s, ISO Certification, SPC, Microsoft Office, and Six-Sigma.
Work well with others, outgoing, courteous, supervisory experience, self-motivated, and embrace change.
Education & Training
University of Mississippi, Oxford, Mississippi
B.S., Chemical Engineering June, 1972
Central Piedmont Community College
Hotel Management Certificate May, 2008
Formal training includes: Hospitality Training, Event Management, Beverage Management, Word, Excel,
PowerPoint, Outlook, Lotus Notes, SAP, SPC, Contracts, Negotiations, Sales & Marketing, Sensitivity,
Diversity, Problem-Solving, International Business Transactions, Safety and MSDS, Hazardous
Chemicals, Robinson-Patman Act, and Intellectual Property
Summary
Experienced as an Executive Account Manager in Sales and Marketing. Expertise in forecasting,
developing new business, price negotiations, executing contracts, executive level presentations, training,
and problem-solving. Proven track record in exceeding annual sales goals by an average of 10.7% or
$2.4MM per year from 2001 to 2004. Developed executive pricing presentation for Celanese Acetate’s
2002, 2003, and 2004 worldwide negotiations for over 170,000 metric tons of business. Successfully
managed multiple international and domestic accounts with annual sales volume of over $35MM.
Skilled in growing sales volume and share of market with established multi-national accounts utilizing
limited company resources and negotiating favorable price margins. Proactively defined, developed, and
commercialized over $4MM of new business through industry networking, service, and relationships.
Successfully started up the NASCAR Hall of Fame in Guest Services. Provided excellent customer
service with a flexible schedule and job assignment.
Worked part time at the Renaissance Suites Hotel as a Van Driver, Bellman, and Concierge. Received
above expectations reviews for the ability to service clients and manage customer complaints and issues.

2. .
Experience
Celanese Corporation
Technical Service Representative, Account Manager, and Executive Account Manager
Celanese is a $6B multi-national chemical and fiber company.
Responsible for all commercial and technical activities at customers in U.S., Canada, Mexico, Asia
Pacific, and Western Europe with annual sales of over $35MM.
Increased sales at R.J.Reynolds Tobacco Company by 85% in 2004 and 2005 which added $6MM in
sales volume.
Improved SAP sales forecast accuracy to greater than 90% resulting in higher productivity and reduced
cost through fewer machine changes and lower inventory levels.
Developed and implemented sales and pricing strategies at key multinational accounts that solidified or
grew sales volume and supported worldwide price increases in 2003, 2004, and 2005 for over 170,000
metric tons at over $500MM annually.
Leveraged business relationships at all levels to grow volume in North America by greater than 3,500
metric tons.
Increased sales by 500 metric tons in Bangladesh, Australia, Pakistan, and Taiwan through training and
technical service which increased customer productivity and reduced cost.
Expanded technical service role in South Korea through technical activities, formal seminars, and cultural
acceptance. Based on improved technical service, sales in South Korea exceeded 6,000 metric tons.
Celanese Corporation
Manufacturing
Experienced in all areas of technical fiber and polymer manufacturing.
Supervised technicians to accomplish cost reduction and quality goals in manufacturing facility. .
Increased processing speeds and productivity by 10% in Polyester Extrusion by process optimization.
Resolved major customer complaints after equipment was relocated from Greenville, S.C. to Shelby, N.C.
by improving SPC methods, specifications, customer participation, and operator training.
Responsible for environmental projects, reporting, emergency discharge plans, water and wastewater
treatment, air pollution monitoring, and testing as utilities and maintenance environmental engineer.
NASCAR Hall of Fame
Charlotte, NC
Guest Services
John Q Hammons Hotels and Resorts
Renaissance Suites Hotel – Charlotte, NC
Van Driver, Bellman, and Concierge