1. TODD W. REBER
3106 Sellers Court, Christiana, TN 37037 | toddreber@att.net |
(615) 478-0215
OBJECTIVE Customer Service Management, Customer Service Trainer
SKILLS &
ABILITIES
I have managed teams of 10 to 16 in the customer service environment.
This entailed training skills to better assist the customer and then
conducting quality control audits of the team members’ interaction with
the customers. Worked on projects to assist with processes and
procedures to ensure better customer experiences.
EXPERIENCE CUSTOMER SERVICE SUPERVISOR VERIZON WIRELESS
2000 - PRESENT
Manage a team of 10 to 16 members to develop their skill working with
customer issues and concerns.
2000 – 2001 Escalation Team Senior Representative
2001 – 2003 Business Support Center Coordinator
2003 – 2005 Local Number Portability Coordinator
2005 – 2012 Local Number Portability Supervisor
2012 – 2014 Loyalty Retention Continuity Supervisor
2014 – Present Customer Service Supervisor
COMMUNITYMANAGER AIMCO
1999 - 2000
Managed a team of 25 Leasing and Service staff for a 324-unit
community. This entailed budgeting for maintenance, marketing, and day
to day operations.
REGIONAL TRAINER AND AUDITOR BROOKSIDE PROPERTIES
1996 - 1999
Was trainer and auditor for a property management company of 15
properties on the Florida Gulf Coast

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EDUCATION KUTZTOWN UNIVERSITY OF PENNSYLVANIA, KUTZTOWN, PA
MAJOR: BUSINESS ADMINISTRATION
LEHIGH COUNTYCOMMUNITY COLLEGE, SCHNECKSVILLE, PA
ASSOCIATE OF APPLIED SCIENCE BUSINESS ADMINISTRATION
LEADERSHIP 2006 2nd
Quarter Most Improved Team
2006 4th
Quarter Most Improved Team
2007 1st
Quarter Best in Class Team
2011 Supervisor Appreciation Award
2011 Overall Best in Class for Customer Experience LNP
2014 Supervisor of the Year
REFERENCES REFERENCES AVAILABLE UPON REQUEST