1. Career break CV template by reed.co.uk
Nibedita Ray
D-15-11, Metropolitan Square. Jalan PJU 8/1, Damansara Perdana.
Petaling Jaya, 47820, Selangor, Malaysia
0124001903 • 0376104673 • nibeditaray1319@gmail.com
PERSONAL STATEMENT
Highly motivated and experienced Analyst, currently looking to resume my professional career.
Pursued graduation in Finance with a Master’s of Commerce in Human Resource Management. I
have worked for the past 21 months as a Dispute Analyst for a big Financial Institution based out
of Gurgaon, India. Recently, I have gotten married and now live in Malaysia. I am a very career
focused person and would like to continue my corporate journey here in Malaysia. Being
hardworking and a fast learner, I have had a good career progression till now and would love to
get a chance to continue the same here. I am a level headed person and a team player to the core.
I am also able to adapt to transforming systems and practices successfully.
KEY SKILLS
Fast learner
Great teamplayer
Diligent and lot of attention to details
Hardworking and goal oriented
Competitive
EMPLOYMENT HISTORY
MASTER DISPUTES ANALYST,
AMERICAN EXPRESS, INDIA CAMPUS, GURGAON
February 2014 - October 2015 (21 Months)
Working with a company with one of the biggest customer base in the plastic money industry has
given a great understanding of how to build on the grounds of key factors like highest customer
satisfaction, framing policies around and empowering your customer and to sustain a position as
a premium brand with fantastic customer retention/ growth globally. The core job role is to
respond to all customer queries in a timely and comprehensive manner to ensure customer
satisfaction.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures,
service levels, based on customer demands to meet their needs and ensure quality
service is given at all times.
Adherence to quality and compliance guidelines.
Support any new initiatives in the directorate.
Balance customer interests with the interests of the Company.
2. Career break CV template by reed.co.uk
Communicates effectively, oral and written to identify and document
necessary information.
Achievements:
Promoted twice in the year 2015. Once in the month of February 2015, from Disputes
Analyst to Senior Disputes Analyst and then I was promoted again in the month of
September 2015, from Senior Disputes Analyst to Master Disputes Analyst.
Awarded numerous performance based certificates which lead to getting the HERO
Award, a very prestigious award given by the American Express Management.
Three major metrics achievements in consecutive months.
CAREER BREAK
(October 2015 – Present)
Career break taken due to my wedding that was held out in the month of January 2016.
EDUCATION
Post-Graduation:M.Com from Assam University, Assam, India
(2010-2012)
Graduation: B.Com from Guwahati University, Assam, India
(2006-2009)
High School: Class 12th Commerce from Kendriya Vidyalaya No.1 Tezpur, Assam, India
(2005-2006)
PERSONAL DETAILS
Date of Birth 19-March-1988
Nationality Indian (In Malaysia on a Dependentpass)
Sex Female
MaritalStatus Married
Languages known English,Hindi,Bengali,Assamese
REFERENCES
References are available upon request.
