1. TANUSHRI BHADURI
University of Stirling, UK – FK94LA
tab00017@stir.ac.uk
tanushri0609@gmail.com
Mob: +44-(0)-77-679-64177
Objective
Seeking challenging role in the area of Data Analytics in a global organization.
Summary
Tanushri is a postgraduate student of Big Data at the University of Stirling, UK.
Prior to this, she has over 2 years of experience in client management and project deliveries in the
area of service desk management covering incident/ problem management, IT security management
Professional Education
o Pursuing MSc. Big Data – University of Sterling – UK – Cleared 1st
& 2nd
Semester (2015-2016)
o Bachelor in Engineering (Information Technology) – M.P Christian college of engineering &
technology – (7.33/10 CGPA) (2003 – 2007)
Key subjects studying in Big Data
• Mongo DB – Studied about NoSQL database like MongoDB in detail. Also got small introduction
of other NoSQL database like Casandra, Neo4j, HBase.
• Python – Studied a front end programming language like python. Also learn a bit about java and
some part of R for statistical analysis and graph.
• Hadoop – Learnt programing framework like Hadoop and Condor. There implementation and
trying to use them in practical labs.
• Optimization – Acquired knowledge about different algorithms of optimization like heuristic,
metaheuristic, local search, genetic algorithm, Hybrid genetic algorithm. Practical use and
application of these algorithm.
• Data Mining – Gathered knowledge about different data mining tools like Weka, Genie. Also
discovering how to analyze data by using statistics, Bayesian theorem and NLP.
• R Language – Learning R language online for data analysis and reporting.
• Doing project on Security Data Analysis using Web Server Log Files.
CERTIFICATIONS:
♦ ISO27001 LA – trained
♦ ISO27002 certified
♦ ITIL v3 certified
SPECIALIZATIONS:
♦ Data mining tool
♦ NoSQL Databases –
MongoDB
♦ Hadoop
♦ NLP
♦ R
♦ Python
♦ Incident/Problem
Management
INDUSTRIES SERVED:
♦ Banking and Financial
♦ BPO
PERSONAL DETAILS:
♦ Born on: 06-Sep-1984
♦ Sex: Female
♦ Nationality: Indian
♦ Passport: K9141510
2. Professional Experience
Minacs March, 2014-
May, 2015
Analyst-Incident Management
♦ Working in the role of Analyst Incident Management supporting Aditya Birla Minacs internal processes
♦ Creation of helpdesk tickets/ incident request on behalf of end users and assigning to support team engineers
♦ Monitoring of SLA for ticket resolution and transfer to next level of escalation as require
♦ Closure of ticket based on response from the end users after resolution provided
ITSource India Tech Limited December, 2010-
September 2011
Service Desk Management
♦ Worked in the role of Service delivery for IT support of Third Party (HP India) in Major Indian Bakery Company across
India.
♦ Creation of helpdesk tickets/ incident request on behalf of end users and assigning to support team engineers
♦ Monitoring of SLA for ticket resolution and transfer to next level of escalation as require
♦ Closure of ticket based on response from the end users after resolution provided
♦ Preparation of dashboard and reporting of SLA compliance to senior management
♦ Performing RCA to provide solutions to team
CMS INFOSYSTEMS Private Limited July, 2009-
November 2009
Service Desk Management
♦ Internal Coordination with IT Team and support engineers for assigning and monitoring of helpdesk tickets for Major
Private Bank, Eastern India region
♦ Monitoring of SLA for ticket resolution and transfer to next level of escalation as required
♦ Close ticket based on response for the end users after resolution
♦ Logging calls and co-coordinating services with Vendor for Voice, Connectivity, UPS, etc across various sites
♦ Hardware Asset Inventory management and documentation for change management for asset inventory
♦ Preparation of periodic presentation of Capacity Planning Report of Citibank covering details of initiative,
implementation, performance monitoring and infrastructure capacity planning, critical link, Nortel PBX utilization, Avaya
PBX utilization, switch port report, analysis of severity call levels, virtual ticket categorization, virtual request
categorization, site isolation to be presented to Citibank IT management.
ARBIONICS November, 2007- July, 2008
Website design for clients
♦ Technology used- Dreamweaver, Fireworks
♦ Responsible for designing website covering annual report section
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