1. Dr. Neetal Vijayasen
Jal Vayu Towers, F- Block-902, Opp Saibaba Temple,
Next to Vaartha Newspaper Office, Lower Tank Bund
Hyderabad : 500080, A.P, India
Phone : +91 8688588566
Email : neetal.vijayasen@gmail.com
Career Objective
To obtain a position requiring strong Leadership & Management role with a strong
commitment towards achieving the organization’ goals
Profile at a Glance
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Healthcare Projects & Expertise : 16 yrs
Key Skills
 Management & Leadership Skills, Operations, Administration, Training & Service
Delivery
 Project Management (PMP Trained)
 Designing & Implementation of Healthcare Information Management
 ERP / Soft Infra & Business Analysis
 e-Commerce Platform & Web Portal
 Complete Knowledge & Command in Change Management
 Process Re-engineering
 Branding & Business Development
 RCM (Revenue Cycle Management)
 Defining & Structuring Knowledge Management System
 Excellent communication and soft skills
 Logistics & Vendor Management
 Quality & Internal Controls - Compliance Management
 BCP Strategy Management
 Event Planning & Management
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Associated Organisations:
CallHealth / Continental Hospitals / Global Eye Hospital / Remedium Healthcare (Dhanush
Infotech) / Aleph Information Management System (Maryland / USA) / Mediciti Hospitals
Overseas Presence:
Africa (Kenya / Tanzania / South Africa / Botswana / Libya), United States of America
Projects – Healthcare Verticals:
 Designing, Training & Implementation of Information Management of various applications in
Healthcare & ERP
 Start Up Projects – Information Management systems, Application Programming Interfaces
& Multi System Integrations (ASTM /API / HL7/ DICOM / PACS) Projects across India,
Africa & the USA:
a) Implemented HIS / EMR in various applications:
1. E Clinical Works (US)
2. Next Gen (US)
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2. 3. Advanced MD (US)
4. Epic (US)
5. Cerner (US)
6. Practice Fusion (US)
7. ISoft (CSC) (India)
8. InstaHealth (India)
9. Remedium Health (India & Africa)
10.GE Centricity (India & Africa)
 Implementation of ERP solutions (SAP & other ERP applications)
 Designing BI Tools
 e-Commerce Implementation in Healthcare Verticals
 Six Sigma trained
 ITIL Trained
========================================================
Corporate Projects & Expertise: 6 yrs
Key Skills
 Management & Leadership Skills
 Operations & Service Delivery
 Transition & Training
 Change Management Process
 Information Management – Automation / Re-Engineering
 Project Management
 Web Portal Designing & Management
 Process Re-engineering
 Defining & Structuring Knowledge Management System
 BCP Strategy Management
 Event Planning & Management
Associated Organisations:
HSBC Global Electronic Data Processing
Satyam BPO
Overseas Presence: United Kingdom
Due Diligence, Transition & Training
Skills & Projects – Corporate Verticals
 Automation of Citrix related tools
 Process Automation of GSK / Procter & Gamble / Elsevier Verticals
 Six Sigma trained
 ITIL trained
 Trained in PMP
 Migration / Transition Project Management - 125 FTE in Satyam BPO (2007 - 2009)
Professional Experience - Detailed
Call Health, November 2014 till May 2015, Oct 2015 till date
Consultant
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3. Key Result Areas:
 Operations
a) Defining & Implementing Operational verticals, Protocols, Procedures and Policies
b) Defining Implementations of Call Centre Protocols
c) Liaison & Associates Relations – Hospitals, Diagnostics
 Change Management:
 Was an integral member of the Change Management group
 Instrumental in Defining & Strategising the scope, Designing and implementation of
Change Management protocols
 Defined Communication Protocols
 Effective Assessment of risks & Impact on internal & External factors
 Handled various improvements through Project Management
 Training and Education
 Post Implementation Assessment & Adjustments
 Feedback Management
 Structuring Information Management Systems
b) Designing & Implementation of Healthcare Information Management
 Information Management systems, Application Programming Interfaces & Multi
System Integrations (ASTM /API / HL7/ DICOM / PACS)
 Structuring & Implementing EHR as a Business Model
c) Complete command on All HL7, API, ASTM and other Interfaces
d) ERP Solutions Management
e) Soft Infra-
- e-Commerce platform
- Automation of Sub processes to minimize dependencies
- Integrated & Interfaced Web Portal with b-b & b-c
- Mobile Apps
 Business Dev & Sales
 Project Management (Responsible for Project Implementation & Completion)
 Client Relationship Management
 Training, Credentialing / Skill Assessment
 Event Planning & Management
a) Event Identification (R & R, Offsite meetings, Conferences, Training Programs &
Workshops, Cultural events, Annual Day event)
b) Reviewing Budgets
c) Venue Planning & Room Allocation
d) Collation of data / Information
e) Vendor Management & Logistics
 Continuous Education, Soft Skill and Technical Training program
 Defining and setting up process flows and all SOPs
 Defining & Implementation of AOP
 Revenue Cycle Management
 Insurance Management
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Remedium Healthcare (Dhanush Infotech), March 2014 till October 2014:
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4. Consultant & Business Head: India and Overseas Units for Healthcare Solutions and
Services
Key Result Areas:
 Operations & Business Development in India & Africa
 ERP Solutions Management
 Structuring Information Management Systems
f) Designing & Implementation of Healthcare Information Management
g) Complete command on All HL7, API, ASTM and other Interfaces
h) Structuring & Impementing EHR as a Business Model
i) ERP Solutions Management
j) Soft Infra-
- e-Commerce platform
- Automation of Sub processes to minimize dependencies
- Integrated & Interfaced Web Portal with b-b & b-c
- Mobile Apps
 Soft Infra- Implemented …..
 e-Commerce platform for Africa & Indian Healthcare Verticals:
 Integrated & Interfaced Web Portal with b-b & b-c
 Mobile Apps
 TeleMedicine / TeleRadiology / TelePharma / TeleDiagnostics Application Management,
Business Dev & Sales
 Data Security
 B-B & B-C Interfaces
 Business Dev & Sales
 Project Management
Change Management:
 Was an integral member of the Change Management group
 Instrumental in Defining & Strategising the scope, Designing and implementation of
Change Management protocols
 Defined Communication Protocols
 Assessment of risks & Impact on internal & External factors
 Handled various improvements through Project Management
 Training and Education
 Post Implementation Assessment & Adjustments
 Feedback Management
 Event Planning & Management
f) Event Identification (R & R, Offsite meetings, Conferences, Training Programs &
Workshops, Cultural events, Annual Day event)
g) Reviewing Budgets
h) Venue Planning & Room Allocation
i) Collation of data / Information
j) Vendor Management & Logistics
 Client Relationship Management
 Training, Credentialing / Skill Assessment
 Continuous Education, Soft Skill and Technical Training program
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5.  Defining and setting up process flows and all SOPs
 Defining & Implementation of AOP
 Revenue Cycle Management
 Insurance Management
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Continental Hospitals, July 2012 to Feb 2014
AGM - Administration & Operations
Key Result Areas:
Operations, Administration & IT Infra:
Hospital Administration & Operations
 Managing Day to Day Operations, Execution of all key deliverables
 Training, Credentialing / Skill Assessment
 Defining & Executing Quality Protocols
 Manage Service Delivery of all depts..
 Continuous Education & KPO training program
 Training & Implementation of Information Systems
 Project Management - Soft Infra
 All Departmental SOPs (Standard Operating Procedures & Policies)
 Start up Resources and Capacity Planning (Optimised Resource Planning)
 Market Strategy & Business Development
 Licenses & Empanelment
 Road Map for Accreditations (NABH / JCI / NABL)
 Identifying & Effective set up of all Profit Centres
 Training (Admin & Operations staff, Medical & Para-Medical Staff)
 Defining Training Modules
 Performance Management system for all Employees
 Defining the Scope and Designing of Dynamic Hospital Web Page & Patient Portal
 Patient Relationship Management Protocols
 Insurance Claims Processing & Revenue Cycle Management
IT Infra
 Set up of all IT systems, Network, IT Security Protocols
 Completely owned the Training and Implementation of the Healthcare Application
Information
Management System:
Application Programming Interfaces & Multi System Integrations (ASTM /API / HL7/
DICOM / PACS)
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6.  Strategic Contribution in Implementing ERP Solutions through various verticals
 Designed and Implemented E-Commerce Platform
 Web Portal Development
Change Management:
 Was an integral member of the Change Management group
 Instrumental in Defining & Strategising the scope, Designing and implementation of Change
Management protocols
 Defined Communication Protocols
 Assessment of risks & Impact on internal & External factors
 Handled various improvements through Project Management
 Training and Education
 Post Implementation Assessment & Adjustments
 Feedback Management
Marketing & Branding:
Web Designing, Brand Management, Promotion of Facilities & Doctors
Logistics & Cost Control
Regular monitoring of the inventory
Designed Automation of Organised access of all the materials
Compliance and maintenance of the medical records
 Event Planning & Management
k) Event Identification (R & R, Offsite meetings, Conferences, Training Programs &
Workshops, Cultural events, Annual Day event)
l) Reviewing Budgets
m) Venue Planning & Room Allocation
n) Collation of data / Information
o) Vendor Management & Logistics
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Global Eye Hospital, Hyderabad, July 2010 to July 2012
Chief Operating Officer
Hospital Management Solutions, Hospital Operations, HR, Marketing
Key Result Areas:
 Business & Strategy Planning
 Operations
 HIS Implementation
 ERP Solutions Management
 Facility Maintenance
 Managing Soft Infra
 Marketing and Branding
 Logistics Management
 Staff Welfare & Development
 Revenue Cycle Management
 Insurance Management
Logistics & Cost Control
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7. Regular monitoring of the inventory, Organised access of all the materials
Compliance and maintenance of the medical records
Maintenance of all equipments
 Event Planning & Management
p) Event Identification (R & R, Offsite meetings, Conferences, Training Programs &
Workshops, Cultural events, Annual Day event)
q) Reviewing Budgets
r) Venue Planning & Room Allocation
s) Collation of data / Information
t) Vendor Management & Logistics
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Aleph Information Management LLC / ACE BPO (March 2009 to January 2011)
Manager Operations & Business Development, USA - Maryland
Key Result Areas:
Operations, HR Operations
Transition
Revenue Cycle Management
Training: OD, Technical Process & Soft Skills
Integrated & Implemented EMR (EHR) & Insurance Billing
 Designing, Training & Implementation of Information Management of various applications in
Healthcare & ERP
 Start Up Projects – Information Management systems, Application Programming Interfaces
& Multi System Integrations (ASTM /API / HL7/ DICOM / PACS) projects in the USA:
Implemented HIS / EMR in various applications:
 E Clinical Works (US)
 Next Gen (US)
 Advanced MD (US)
 Epic (US)
 Cerner (US)
 Practice Fusion (US)
Operations:
 Ensured adherence of all PLA’s, Productivity & Quality
 AR Management (RCM)
 Performance Management - Appraisals
 Staff development, Training and Growth
 Business Development: Successfully procured 4 major practices for EMR Training
Implementation
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Satyam BPO: Manager Operations (August 2007 to February 2009)
Project Clients:
Reed Elsevier (IT Helpdesk for 70 locations around the Globe)
CISCO (Web page - Designing, Audit & Management)
Procter & Gamble (Artwork Design & Project Management)
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8. GSK (Artwork Design & Project Management)
Key Result Areas:
Operations, Transition, Training: Process Training, Voice Training, Learning &
Development
Operations:
 Ensured Delivery of agreed services to customers in 70 locations around the globe
 Performance Evaluation & Appraisals
 Capacity Plan & Resourcing
 Initiated and organized events, Ensured regular R & R programs
 Provided opportunities to the staff to hone their Leadership and Management skills
Change Management:
 Was an integral member of the Change Management group
 Instrumental in Defining & Strategising the scope, Designing and implementation of Change
Management protocols
 Defined Communication Protocols
 Assessment of risks & Impact on internal & External factors
 Handled various improvements through Project Management
 Training and Education
 Post Implementation Assessment & Adjustments
 Feedback Management
Transition:
Responsible for successfully Implementing & Managing the complete process of
Transition and Delivery for Reed Elsevier, CISCO, Procter & Gamble.
Training:
Developed Training modules & Conducted Training in:
 Soft Skills: Communication, Personality Development, Time Management, Telephone
Etiquette, Business Correspondence, Voice & Accent Training & various others
 Organisational Development (To Achieve the Organisations Vision)
Call Coaching:
 Ensured that the team achieved an excellent scores in call coaching
 Accreditation of skilled staff much within the Learning curve thus promoting efficiency
 Scripted a training plan & Standard Operating Procedures for Voice / Non-voice processes
 Technical & Non-Technical training
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HSBC: Assistant Manager Operations (July 2003 to July 2007)
Key Result Areas:
Operations, Transition & Training: Process Training, Voice Training, Learning &
Development / Events Planning & Management
Operations:
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9.  Business Induction Process & Training
 Ensured adherence of all PLA’s, Productivity & Quality
 Capacity Planning & Resourcing
 Performance Management System
 Adherence of Internal Control & Audit / Compliance requirement
 Staff development, Training and Growth
 SPOC for Business Contingency / Continuity Plan
 Implemented the rewards & recognition process for teams and individuals to inspire
Performance, maintained motivation and encouraged teamwork
Attrition Management:
 Maintained a 3.8% attrition efficacy against a target of 5%
 Encouraged a pleasant environment and exhibited positive ethics
 Led by example, Shared best Practices
 Provided opportunities to the staff to hone their Leadership and Management skills
 Identified and managed issues (Transport, Peer relationship, Personal development &
 Growth)
Transition:
Trained in the UK (March – July 2005) in HSBC Banking Operations
Responsible for successfully Implementing & Managing the complete process of Transition
and Delivery of a Complex process from UK to Hyderabad, India
Training:
Developed Training modules & Conducted Training in:
 Soft Skills: Communication, Personality Development, Time Management, Telephone
 Etiquette, Business Correspondence, Voice & Accent Training & various others
 Organisational Development (To Achieve the Organisations Vision)
Call Coaching:
 Ensured that the team achieved an excellent score of 99% in call coaching
 Accreditation of skilled staff much within the Learning curve thus promoting efficiency
 Scripted a training plan & Standard Operating Procedures for Voice / Non-voice processes
Corporate Social Responsibility:
 Organized and participated in various charity programmes
 Responsible for maximum donations for charity for Children undergoing Heart Operations in
Apollo Hospital & Organized free medical camps
 Ensured maximum team participation for all the charity activities
 Organized Traffic safety campaign, Was an integral part of the HIV campaign
 Event Planning & Management
u) Event Identification (R & R, Offsite meetings, Conferences, Training Programs &
Workshops, Cultural events, Annual Day event)
v) Reviewing Budgets
w) Venue Planning & Room Allocation
x) Collation of data / Information
y) Vendor Management & Logistics
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10. Mediciti Hospital: July 1994 – June 2003
Accident & Emergency Medical Officer
Key Result Area:
Accident & Emergency Department:
 Responsible for Accident & Emergency unit as an Accident & Emergency Medical Officer
 Self-employed (Medical Practitioner- June 1994 -June 2003)
Hospital administration:
 Liaised with all the internal departments for effective co-ordination and functioning
 Trained the nursing staff, PRO (Public Relationship Officers) & labour class on Effective
Hospital Operations, Customer/patient etiquette with emphasis on Ethics of Medical practice
 Emphasized & organized free medical camps for voluntary organisations.
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Personal & Academic Information:
Fathers Name : Dr.M.B.Vijayasen
Marital Status : Married
Date of Birth : 18 July 1969
Qualification : MBBS
Interests : Sports, Music, Reading, Health & Fitness, Travelling
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