1. Stevie Deontae Parker
Marietta, GA 30068
404-274-2367
Stevieparker76@gmail.com
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Technical Support Specialist with experience in in deskside support, 24/7 technical support
troubleshooting, diagnosing and resolving customer issues. Desires to join a deskside support
team who will foster and enable my growth in the area of Technical Support Specialist.
TECHNICAL SUPPORT SPECIALIST INCLUDE:
Deskside Support  High-Volume Call Center   Strengths In Diagnosing  Order & Replacing Parts
 Resolving Issues  Software Configuration   Excellent Presentation & Communication .
PROFESSIONAL EXPERIENCE
IBM Lenovo , Atlanta, GA
Technical Support Specialist June 2013 – Jan. 2015
 Technical troubleshooting.
 Hardware & Software Configurations.
 Collaboration team.
 Software Installs.
 Diagnose and resolve LAN Connectivity Problem.
 Diagnosis Phone & Online Support for Server Models
 Customer Service Compliant Handling.
 Prepares desktops and laptops by imaging devices in preparation for deployment and test them for proper
operation.
 Responds to moderately complex technical issues surrounding desktop/laptop hardware.
 Understanding of networking, operating systems, protocols, and databases.
 Ability to manage my own projects and meet deadlines.
 Conducting classroom training or consulting on related technology products and services .
 Experience with remote support.
 Proven experience with web development using HTML, JavaScript.
 Helped customers install and reinstall windows 7, 8, and xp.
BARNET, Kinston, NC April 2011 – June 2013
Technical Support/Warehouse
 Troubleshoot IBM computers.
 Replace and removed parts in desktops.
 Updated software on machines.
 Onsite technical support.
 Uninstalling and reinstalling windows on machines.
 Ability to manage my own projects and meet deadlines.
 Diagnose and resolve LAN Connectivity Problem.
 Software Installs.
 Hardware & Software Configurations.
MASTERBRAND, Kinston, NC
Machine Operator/Warehouse January 2010 – April 2011
 Turn machines on and off.
 Removed and replaced parts on machine.
 Diagnose problems.
 Built frames for cabinets.
 Onsite technical support.
 Uninstalling and reinstalling windows on machines.
 Ability to manage my own projects and meet deadlines.
 Diagnose and resolve LAN Connectivity Problem.
 Software Installs.
 Hardware & Software Configurations.

2. Wellness Center, Monroe, VA
Medical Asst. June 2009 – January 2010
 Initiated patient records upon entry to the center by collecting and documenting patient information.
 Stocked and organized Phlebotomy tubes, needles, tourniquets, labels, and other tools..
 Use knowledge of medical terminology and anatomy & physiology.
 Telephone triage, conduct patient interviews, and record medical histories
EDUCATION
Greene Central High School, Snow Hill, NC
CHATTAHOOCHEE TECH, Marietta, GA
Computer Information Systems- Present
PROFESSIONAL DEVELOPMENT TRAINING
Software:MS Office (Word,Excel, Outlook,Access); instant messagingsoftware; VMware applications
Browsers:Internet Explorer, Firefox, Chrome
Hardware: PCs,Laptops,Telephony Systems,Printers,Routers
Modems Networking:LAN& VPN/Remote Connectivity