1. Nashwa Mortagy
Secretary/ HR Assistant/ Receptionist
42 Gamal Abdelnaser St., Ain Shams, Cairo, Egypt
Mob.: 01212341313
E-mail: Nashwa.sobhy10@gmail.com
SUMMARY OF SKILLS
• Adaptable, flexible, energetic, reliable and detail-oriented secretary
• Excellent knowledge of office systems.
• Experienced on Call center software and devices (Cisco, CX, Css, TT and
Maalomaty)
• Operational knowledge in Human resource, Personnel and Customer Service.
• Trying to develop English language skills.
PROFESSIONAL EXPERIENCE
Jan 2015 till present M3rifa & Getc Training & consulting Heliopolis , Cairo
Public Relation Officer
• planning, developing and implementing PR strategies;
• liaising with colleagues and key spokespeople;
• liaising with and answering enquiries from media, individuals and other
organisations, often via telephone and email;
• researching, writing and distributing press releases to targeted media;
• collating and analysing media coverage.
• writing and editing in-house magazines, case studies, speeches, articles and
annual reports.
• preparing and supervising the production of publicity brochures, handouts, direct
mail leaflets, promotional videos, photographs, films and multimedia
programmes.
• devising and coordinating photo opportunities;
• organising events including press conferences, exhibitions, open days and press
tours;
• maintaining and updating information on the organisation's website;
• managing and updating information and engaging with users on social media sites
such as Twitter and Facebook;
• sourcing and managing speaking and sponsorship opportunities;
• commissioning market research;
• fostering community relations through events such as open days and through
involvement in community initiatives;
• managing the PR aspect of a potential crisis situation.
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2. Apr 2013– Apr 2014 Etisal International Abasia, Cairo
Etisalat Customer Service Agent
Answering customer calls and troubleshooting
o Handling customer complain, troubleshooting or distribution to
concerned party.
o Answering Customer Inquiries with regards to new Etisalat systems
and Offers.
o Registering new Etisalat Customer.
o Call screening.
o Reports writing.
o Handle up to 200 calls per shift.
Jan 2012– Apr 2013 Future Office Furniture Heliopolis, Cairo
HR and Personnel Assistant
• Personnel duties
o Management of Personnel documents.
o Preparation of company employees’ attendance timesheet (250
Employees).
• Human Resources.
o Training Budget follow-up
o CV screening and calling candidates for interviews.
o Organize Job description with Functional Managers
o Support HR Manager in Appraisal documents for employees.
o Management of holidays, overtime and sick leave
2008-2012* Future Office Furniture Heliopolis, Cairo
Main Branch Secretary
• Secretarial duties
o Greeting of clients and visitors
o Management of executive Agenda.
o Sending of mail and e-mails to clients and partners
o Organization of executive trips
o Filing and sorting of documents
o Information search
o Data entry
o Mail management
• Event organization
o Planning of meetings.
o Coordination of people involved
o Logistics management
o Creation of communication tools
o Booking and management of national and international trips.
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3. 2007-2008* Alico Life Insurance Nasr City, Cairo
Outdoor Sales Executive
o Customer data collection
o Meeting with customer to present company offers.
*Above experience was after High school and during my study of Bachelor degree on
till 2012.
EDUCATION
• 2014 Customer Service and Interpersonal Skills Etisalat.
• 2013 English Courses in Berlitz
• 2012 Bachelor degree of Computer and information systems and
administration.
• 2010 Secretarial skills, CDO academy.
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