1. Steven Painter – Apprenticeship Delivery Manager London

2. HART Learning & Development:
 Part of the HART learning group.
 Emerging talent business.
 Focused on our clients ambitions,
plans and future challenges.
 Helping businesses improve and grow.
 Work experience opportunities.
 Apprenticeship recruitment.
 Providing management and
professional development
programmes.
 End to end solution, helping to create
opportunities through to preparing
your future leaders.

3. The Apprenticeship Levy 2017 :
Introduction
 In July 2015 the Government announced the introduction of an apprenticeship levy.
Businesses will start paying the levy in April 2017.
 The levy is designed to encourage employers to embrace apprenticeships as a way
of meeting future skills needs.
 The levy will be charged at 0.5% of payroll for businesses with a wage bill greater
than £3,000,000.
Worked Example
Employer A has a payroll of £10,000,000
• Levy charge = 0.5% x £10,000,000 = £50,000
• Less Allowance of £15,000
• Overall Levy = £35,000.00
The revenue from the levy will then be presented as a digital training voucher which
can be used against a variety of apprenticeship options.

4. What are apprenticeships?:
 Apprenticeships are work based training programmes designed to develop talent
within your business:
• They are real jobs
• Offer training programmes, delivered on and off the job
• Contain nationally recognised qualifications, from GCSE equivalent up to
post-graduate level
• Support new or existing employees
 As an employer who offers apprenticeships you can benefit from:
• Attracting new and enthusiastic talent to your business
• Shaping young people into the kind of employees you need
• Better skilled and qualified employees
• Committed staff, who recognise the investment you have made in them
• Improved staff retention, including allowing them to re-train into new
roles

5. How do apprenticeships work ?:
Apprenticeships are paid positions within your company where delegates are required
to work a minimum of 30 hours per week.
The goal of the apprenticeship programme is to develop future talent who are experts
within their function and engrained with company values.
The apprentices are assessed using a variety of different methods including knowledge
based assignment in a traditional academic setting and competency or “on the job”
assessments administered and evaluated by the employer.
The apprentice will also be required to demonstrate basic levels of ICT, Mathematics
and English along with gaining a knowledge of employee rights and personal
development skills.

6. Business Support Apprentice Programme
Our Business Support Apprentice Programmes are designed to develop talent within
your business.
We create bespoke courses based on your individual business requirements which are
constantly tailored to deliver results.
The Business Support portfolio is split into eight categories as follows :
Business Administration :
Administrators handle the day to day tasks in an office environment to ensure the
business runs smoothly from an operational perspective. Our apprentice are graded at
three different levels and could conduct specific roles based on their level of
competence :
• Level 2 – Administrative Assistant/Office Junior
• Level 3 – Secretarial Roles
• Level 4- Executive Assistant or Office Manager

7. Business Support Apprentice Programme
Marketing:
Marketing is a key function for any business that wishes to promote its products or
services to potential clients.
Level 2 : Level 2 apprentices could support and assist on Marketing Projects and help
create marketing materials or assist in event planning.
Level 3 : Level 3 apprentices could be responsible for co-ordinating or leading projects
and develop into roles such as Marketing Officer or Manager.
Retail :
The role of the retail apprentice is employer dependant and can add immediate value
to the operation.
Level 2 – A level 2 apprentice could work on the shop floor or help with purchases and
process transactions.
Level 3 – A level 3 apprentice could become a department specialist or product expert.

8. Business Support Apprentice Programme
Customer Service :
Customer Service apprenticeships can be used to deliver skilled employees for
hundreds of roles across a variety of sectors. We specialise in the fields of Financial
Services,Retail,Hospitality and Call Centres.
• Level 2 – Customer Service Assistant
• Level 3 – Customer Service Team Leader or Relationship Manager
Sales :
An apprenticeship in sales provides an individual with a broad background and
approach to selling subsequently generating returns utilising key product features.
• Level 2 – Telesales Operator/Junior Sales Executive
• Level 3- Sales Manager or Supervisor

9. Business Support Apprentice Programme
Management :
Hart LD specialise in Management Apprenticeships and have the knowledge and
expertise to nurture the next generation of business leaders. Our management
programme is split into three significant levels :
• Level 2 – Team Leader/Floor Manager
• Level 3 – Project Manager/Assistant Manager/Senior Supervisor
• Level 4 – Head of Function/Managing Budgets/Capability Building/Planning
Financial Services/Accounting
Hart also offer a specialised range of Financial Services/Accountancy qualifications.
These qualifications are globally recognised and endorsed by professional bodies such
as AAT.
• Level 2 – Underwriting Administrator/Accounts Assistant/Cashier/Purchase Clerk
• Level 3 – Underwriter/Trainee Account Technician/Assistant Account
• Level 4 (Accountancy) – Accounting Technician/Accounts Manager

10. Technology & Digital
IT Application Specialist :
These apprenticeships deliver the skills and the knowledge to work effectively and
efficiently with I.T systems, software applications and communication/productivity
tools.
Level 2 – I.T Administrator
Level 3 – Website Manager
IT Software & Web Telecoms :
IT software and web telecoms apprentices can support businesses with a range of I.T
related tasks.
Level 2 – Support Technician/Helpdesk Professional
Level 3 – Software Developer, Creating Applications and Websites

11. Technology & Digital
Digital Marketing :
This apprenticeship is about understanding and influencing on-line customer
behaviour, building a customer base and shaping brand on-line. An apprentice could
operate on-line advertising, email marketing campaigns and social media activity.
Design :
The design industry is broad. Apprentices could work in one of four major areas:
graphic and multimedia design in the media industry; interior design including
construction such as kitchen and bathroom design and fashion and textile design.
Level 2 : A level 2 apprentice could work in roles such as a design assistant, technical
illustrator or art worker.
Level 3 : Level 3 apprentices work in roles such as desktop publishing assistants or
junior graphic designer.

12. What Happens Next
Organisational Need Analysis
The team at Hart have extensive experience from working with some of the largest
and most respected Universities and Consulting firms in the United Kingdom. Our
team of specialists will conduct a full organisational needs analysis to ensure you gain
the maximum return from your levy payment. All of our courses are bespoke to your
business needs and aim to build sustainable learning and development solutions with
our clients.
Apprentice Onboarding
When we have established the number of apprentices for each specific function we
will then source the most suitable talent for your needs.
Your designated member of specialist faculty will work closely with your staff to create
a detailed plan with regards to the initial development of the apprentices and establish
initial goals/learning outcomes.
Our team review the progress of each apprentice every 8 weeks to ensure that the
long term goals of the programme are consistently being met.