Automating your Microsoft World Part one
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This three part series gives Managed Service Providers the tools they need to automate their most common maintenance tasks. To kick off the series Shawn Zenz demonstrates how you can eliminate hours of manual operating system maintenance through automation. Automating these tasks improves your profits and ensures that customers won’t miss out on their preventative maintenance. Join Shawn as he discusses and demonstrates: • Automation best practices for Windows™ workstations & servers • Demo of creating, saving and assigning policies to managed devices • Automatically creating PSA tickets to track automation work as billable time You won’t want to miss this.
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Automating your Microsoft World Part one
- 1. Automating your Microsoft® world Part 1: Operating System Efficiencies © 2014 N-able Technologies, Inc. All rights reserved.
- 2. Presented By © 2014 N-able Technologies, Inc. All rights reserved. Ali Mahmoud Product Marketing @alimahmoud_ Bryan Zimmerman Product Manager
- 3. Operating System Efficiencies • Remote Monitoring & Maintenance Overview • Automation Overview • Workstation OS Automation • Demo: Creating an Automation Policy • Profitability Impact © 2014 N-able Technologies, Inc. All rights reserved.
- 4. Remote Maintenance and Monitoring © 2014 N-able Technologies, Inc. All rights reserved.
- 5. Report Manager NOC Notification Helpdesk Notification Customer B Customer C Deployment & DiscoveryReporting N-central® Architecture
- 6. NOC Notification Helpdesk Notification Customer B Customer C N-central® Architecture
- 7. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support Ticket Creation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/Restore Jobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc. All rights reserved.
- 8. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support Ticket Creation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/Restore Jobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc. All rights reserved.
- 9. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support Ticket Creation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/Restore Jobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc. All rights reserved.
- 10. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Automation Policies Support Ticket Creation Backup Applications AV Scan Jobs Billing Information Security (AV) Hardware Backup/Restore Jobs Notifications Patch Network Utilization Application Install Escalations Automating with N-central © 2014 N-able Technologies, Inc. All rights reserved.
- 11. OS Automation: Workstation Creating Filters © 2014 N-able Technologies, Inc. All rights reserved. N-central Filters describe a group of devices to perform automation on
- 12. © 2014 N-able Technologies, Inc. All rights reserved. Customer 1 Customer 2 Customer 3 OS Automation: Workstation Manually creating rules for each customer is too much effort WeeklyMaintenance_01 WeeklyMaintenance_02 WeeklyMaintenance_03
- 13. © 2014 N-able Technologies, Inc. All rights reserved. N-central Customer 1 Customer 2 Customer 3 WeeklyMaintenance
- 14. © 2014 N-able Technologies, Inc. All rights reserved. Centralized Automation One rule to maintain Consistent for all customers Easy to add new customers N-central Customer 1 Customer 2 Customer 3 WeeklyMaintenance
- 15. Workstation OS Automation © 2014 N-able Technologies, Inc. All rights reserved.
- 16. OS Automation: Workstation © 2014 N-able Technologies, Inc. All rights reserved. Temp Files Clear Cache Restore Point Check Disk Time Sync Power Plan Flush DNS Reboot
- 17. © 2014 N-able Technologies, Inc. All rights reserved. OS Automation: Workstation Workstation proactive maintenance policy Policy Frequency Alert Time Sync Power Plan Flush DNS Reboot Temp Files Clear Cache Restore Point Check Disk Weekly Create PSA Ticket
- 18. © 2014 N-able Technologies, Inc. All rights reserved. OS Automation: Workstation Workstation proactive maintenance policy Policy Frequency Alert Time Sync Power Plan Flush DNS Reboot Temp Files Clear Cache Restore Point Check Disk Weekly Create PSA Ticket
- 19. © 2014 N-able Technologies, Inc. All rights reserved. OS Automation: Workstation Workstation proactive maintenance policy Policy Frequency Alert Time Sync Power Plan Flush DNS Reboot Temp Files Clear Cache Restore Point Check Disk Weekly Create PSA Ticket
- 20. N-central Rule Licensing Service Templates Scheduled Tasks Alerts N-central Operating Systems Weekly Maintenance PSA Ticket CreationSecurity (AV) Weekly AV Scan Patch Weekly Patch OS Automation: Workstation © 2014 N-able Technologies, Inc. All rights reserved.
- 21. Building an automation policy © 2014 N-able Technologies, Inc. All rights reserved.
- 22. OS Automation: Workstation © 2014 N-able Technologies, Inc. All rights reserved. 1. Select an action 2. Drag to policy
- 23. Live Demo: © 2014 N-able Technologies, Inc. All rights reserved. Building workstation automation Creating PSA tickets
- 24. ROI of Automation © 2014 N-able Technologies, Inc. All rights reserved.
- 25. Manual Maintenance vs Automation © 2014 N-able Technologies, Inc. All rights reserved. Manual Automation Workstation 30 min /desktop 20 min one-time Server 30 min /server 20 min one-time
- 26. Average Customer Deployment © 2014 N-able Technologies, Inc. All rights reserved. Manual Maintenance 1 Customer Manual Maintenance 5 Customer Manual Maintenance 10 Customer 20 Workstation 40 hours 50 hours 100 hours 2 Server 4 hour 5 hour 10 hour Total 44 hours 220 hours 440 hours
- 27. Now for the best part! © 2014 N-able Technologies, Inc. All rights reserved.
- 28. Automation Manager is included in your pro RMM license © 2014 N-able Technologies, Inc. All rights reserved.
- 29. Provide Great Service Automation Manager Help Desk Manager Report Manager Remote Control Manager Build Recurring Revenue Security Manager Backup Manager Patch Manager Audit Manager Mobile Manager N-central RMM An MSP’s complete toolkit © 2014 N-able Technologies, Inc. All rights reserved.
- 30. Download now: http://bit.ly/Nablepricing2014 © 2014 N-able Technologies, Inc. All rights reserved.
- 31. Legal Information The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies. © 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.