1. AfterSale V2 System
Visit Plainer
Reception of
calls
Staff(Technician) Technician Ware House Data entry staff
Phase
START
Receive call and
Register it
Check Coverage
situation
Enter brief of the
troubleshoot
Set preferred date
and time
Assign Call to Staff
Determine Visit date
and exactly time
Check schedule +
availability
check preventive
maintenance near
the destination area
Staff Sign-in to the
System
Staff enter the Spare
parts for his assigned
visits
Viewing on Equipment
History
Manager
confirms the
Spare parts
Generate Mission
Report
Staff get the spare
parts from the
warehouse
according to the
mission sheet
Data-entry staff
enter information
of visit
Enter Used Parts
Enter work
completed
Staff Return the
Spare parts that’s he
didn’t used it to the
ware house
(according to return
sheet)
Enter what to do
Next
Staff Return
Mission Sheet
The System Can Generate Maintenance agreement offer
and Contract.
Contract contains preventive , and the system Generate Visit
for this Preventive visit automatically.
Set Visit as
accomplished
Generate Invoice
Invoiced Labor only on the
Client
No Invoiced any thing
Invoiced only Parts on the
Client
Generate
Invoice
Coverage Type
Labors OnlyParts Only
Labor & Parts