This document discusses different options for supporting an Adobe Experience Manager (AEM) implementation after launch. It presents the benefits and challenges of using full-time employees (FTEs), contractors, managed hosting, and ROM (a third-party vendor) for AEM support. The ROM option is highlighted as providing deep AEM expertise, 24/7 support with service level agreements, application monitoring, and other services to ensure high uptime. The last sections provide an overview of ROM's delivery architecture and implementation process.

1. AEM POST LAUNCH
NOVEMBER 17, 2014
P R E S E N T E D
B Y
What now?

2. 2
H O W WI L L WE H A N D L E…
Patching
Optimization
Code Promotion
Log Rotation
Vendor Management
Performance Analysis
Advanced Support
Schedule Maintenance
Backup
Continuous Improvement
Auto Remediation
Monitoring
Administration
Production Changes Security
Auto Remediation
SLA

3. AEM SUPPORT STACK
AEM
APPLICATION
SERVER
OPERATING
SYSTEM
VIRTUAL
MACHINE
STORAGE
SERVER
FULL
STACK

4. 4
THE OPT IONS

5. THE FTE OPT ION
Benefits:
• Already connected in the
organization
• Familiar with the existing
infrastructure
• Familiar with the deployment
Challenges:
• Takes time to ramp up on the
technology
• Not dedicated to the environment
• No SLA
• Generally not 24 x 7 x 365
• Recruited by everyone
• Hard to scale
• Need several different technical
disciplines
• Difficult to ramp up or down based
on demand

6. THE CONTRACTOR OPT ION
Benefits:
• Easier to justify than an FTE
• Dedicated resource
Challenges:
• May or may not be an AEM expert
• No SLA
• Generally not 24 x 7 x 365
• Recruited by everyone
• Retention is difficult
• Most contractors want full time
commitment, which is not always
possible in a support scenario

7. THE MANAGED HOST ING OPT ION
Benefits:
• Solid Infrastructure
• Basic System Level Monitoring
Challenges:
• Not AEM Experts
• Rarely have developer and
Architecture expertise
• Limited Deployment Expertise
• No Application Monitoring
• No Dedicated Team

8. THE ROM OPT ION
Benefits:
• Deep AEM deployment & development
expertise with network & systems
management expertise
• SLA
• 24 x 7 x 365
• Application Monitoring
• Deployment Assistance
• DR Planning
• Security Evaluation & threat protection
• Continual Security Scanning
• Secondary Environment Monitoring
Challenges:
• The Name

9. 9
ROM FOR AEM
AEM EXPERTS PROVIDING 99.999% UPTIME
1. Monitoring and Remediation
2. Administration
3. Advanced Support
24 / 7 / 365

10. POST LAUNCH NEEDS
SUPPORT
SERVICES
MANAGED
SERVICES
PROFESSIONAL
SERVICES
Care & Feeding How do I?
MONITORING &
REMEDIATION
ADVANCED
SUPPORT
ADMINISTRATION
Uptime

11. ROM SUPPORTS AEM AS A WHOLE
AEM
APPLICATION
SERVER
OPERATING
SYSTEM
VIRTUAL
MACHINE
STORAGE
SERVER
FULL
STACK

12. ROM PROVIDES CRI T ICAL AEM SERVICES
ROM for AEM
MONITORING
• AEM
• CRX
• App Server
• Server
• Storage
CASE MANAGEMENT
REMEDIATION
• Auto
• AEM Engineer
SLA DASHBOARD
SCHEDULED MAINTENANCE
PRODUCTION CHANGES
PERFORMANCE ANALYSIS
VENDOR MANAGEMENT
HOT FIXES
PATCHING
CODE PROMOTION
LOG ROTATION
BACK UP
CACHEABILITY ASSESSMENT
CONTINUOUS SECURITY
TECHNICAL LEADERSHIP
CONTINUOUS IMPROVEMENT
MAXIMIZATION OF AEM
REFERENCE ARCHITECTURE
MONITORING &
REMEDIATION
MANAGEMENT &
ADMINISTRATION
ADVANCED
SUPPORT

13. THE ROM DEL IVERY ARCHI TECTURE
AEM
CRX
APP SERVER
OS
SERVER
STORAGE
SENSOR
HIGHLY SECURE
NETWORK CONNECTIVITY
EVENT / REMEDIATION
3|SHARE OPS CENTER
TIER 1
ENGINEER
HOSTED OR CLIENT DC
3|SHARE HELPDESK PORTAL
REAL - TIME STATUS AND SLAS
SOLUTION
REPOSITORY

14. ROM REDUCES NOISE
SUPPRESSION
99% REDUCTION
FROM RAW EVENTS
RAW EVENTS
ANALISYS
ACTIONABLE
TICKETED

15. RESOLVING ISSUES
Before They Are Problems
EVENT DETECTION
EVENT QUALIFICATION
FILTERING&CATEGORIZATION
EVENT RECEIPT
INCIDENT NOTIFICATION (30min SLA)
SEV1: IMMEDIATE ACTION
SEV 2: PREVENTATIVE ACTION
INCIDENT TICKETING & TRACKING

16. IMPLEMENTAT ION: 2 WEEKS
Transition to
Implementation Team
Physical Setup
of Solution
IMPLEMENTATION TIME FRAME
IS DEPENDENT ON SCOPE
Build
Validation
ROM for AEM
Goes Live
INITIATION
PHASE
BUILD
PHASE
TEST
PHASE
OPS & SUPPORT
PHASE

17. QUEST IONS
Ira Lessack
+1.312.550.6981
ira.lessack@3sharecorp.co
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