1. Managed Service Providers faced
and how successful MSPs turned
threats into opportunities.
CHALLENGES
THREAT
CLOUD
Low SaaS partner margins; cloud providers
selling direct to end-customers
- Mike Cullen, VP Sales, SolarWinds N-able
We’ve seen commoditization of some
managed services. The price for traditional
monitoring is going down, not up. MSPs
need to adapt to today’s challenges if they
are going to stay relevant and protect against
eroding revenue and margins.
OPPORTUNITY
MSPs must extend monitoring services from
on-premises to hybrid and public cloud
SUCCESSFUL MSP
Taylor Made Computer Solutions
2014 Top MSP “MSPMentor 501” - #491
Offers Desktop as a Service (DaaS) with
managed services
http://www.tmcs.co.uk
THREAT
REMOTE
WORKERS
Customers want anywhere, anytime access
to applications from any device
OPPORTUNITY
Focus on secure access, corporate compliance
and data protection
SUCCESSFUL MSP
BlueWave Computing
2013 Top MSP “MSPMentor 501” - #252
Focuses on mobile policy enforcement
http://www.bluewave-computing.com
THREAT
MOBILE
COMPUTING
Reduced emphasis on PC monitoring as
tablets, smartphones proliferate
OPPORTUNITY
Focus on end-user experience across all
devices
SUCCESSFUL MSP
BlueWave Computing
2013 Top MSP “MSPMentor 501” - #252
Offers BYOD policy assistance and Mobile
Device Management (MDM)
http://www.bluewave-computing.com
THREAT
COMMODITIZATION
Most MSPs now offer basic PC and server
monitoring, while more workloads shift to
the cloud
OPPORTUNITY
Develop price quotes that include traditional
IT purchases and cloud alternatives
SUCCESSFUL MSP
Knight Office Solutions
Pushed beyond copier solutions to offer
network and cloud services
http://www.knightoffice.com
THREAT
NEW
COMPETITORS
Competing with born-in-the-cloud IT
consultants and service providers that have
no legacy costs
OPPORTUNITY
Blending cloud services with traditional
on-premises services, many of which cloud
providers don’t know how to match
SUCCESSFUL MSP
SWC Technology Partners
Offers hybrid cloud monitoring
http://www.swc.com
3,300 MSPs managing 130,000
SMBs and 2.5 Million endpoints
SolarWinds N-able Partners
HIGHLIGHTS
ABOUT
SOLARWINDS N-ABLE
ELEVATED TECHNOLOGIES
30-40% ANNUAL GROWTH SINCE 2010
Jason Rorie, President
ACCEL COMPUTER SERVICE
MSP BUSINESS GROWING 25% ANNUALLY
Marc De Swaef, Managing Director
HOGLAND OFFICE EQUIPMENT
5-10% CONSISTENT GROWTH MONTH
OVER MONTH
DJ Hastings, President
WINNER
of the first MSP-voted
best RMM vendor award
Annual Benchmark in which
Solution Providers rate their
satisfaction of Vendor Partners in
three areas: Product Innovation,
Support & Partnership
© 2015 N-able Technologies, Inc. All rights reserved.
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1 “MSPmentor 501: 2014 Edition Ranked 50 to 1”, Accessed Dec 12, 2014. Available at: http://mspmentor.net/top501/2014/page10
2 “2013: Top 501 Managed Services Providers List (Ranked 21 to 40)”, Accessed Dec 12, 2014.
Available at: http://mspmentor.net/msp-mentor/2013-top-501-managed-services-providers-list-ranked-21-40