Manage Your IT Business with MSP Manager
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This document introduces MSP Manager, a new service management tool from N-able Technologies that aims to help MSPs manage their business more efficiently. It discusses how MSP Manager allows MSPs to deliver smarter support through features like QuickTickets and a customer portal. It also helps MSPs get organized by managing customer information, passwords, and time. Additionally, MSP Manager gives insights to help MSPs understand their performance and manage their finances by streamlining billing and invoices. The presentation encourages MSPs to get started with MSP Manager for its ease of use.
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Manage Your IT Business with MSP Manager
- 1. © 2015 N-able Technologies, Inc. All rights reserved. 1 Introducing MSP Manager The easiest way to manage your IT business
- 2. © 2015 N-able Technologies, Inc. All rights reserved. 2 Webinar details ? REC Length: 1 hour Questions welcome any time Recording and slides available
- 3. © 2015 N-able Technologies, Inc. All rights reserved. 3 Thoughts on the managed services market Ali Mahmoud Senior Product Marketing Manager
- 4. © 2015 N-able Technologies, Inc. All rights reserved. 4 The only constant in managed services is change SMB requirements change Technologies change Competition changes
- 5. © 2015 N-able Technologies, Inc. All rights reserved. 5 Building Revenue Growth Acquiring customers Profitability Optimize Delivery It’s challenging to grow in a constantly evolving market
- 6. © 2015 N-able Technologies, Inc. All rights reserved. 6 First we solved how you deliver service
- 7. © 2015 N-able Technologies, Inc. All rights reserved. 7 Now we’re changing how MSPs manage their business
- 8. © 2015 N-able Technologies, Inc. All rights reserved. 8 MSP need tools to Manage time, resources and business efficiently Provide more insight into the business
- 9. © 2015 N-able Technologies, Inc. All rights reserved. 9 Current software is lacking Nothing in the middle that’s easy to use and meets MSP’s needs Helpdesk PSA
- 10. © 2015 N-able Technologies, Inc. All rights reserved. 10 This is where service management comes in Helpdesk PSA Service Management
- 11. © 2015 N-able Technologies, Inc. All rights reserved. 11 Moving Forward N-centralMSP Manager 60% of N-able partners use 3rd party PSA. We are committed to deep integration going forward Giant step forward for MSP’s to manage their business
- 12. © 2015 N-able Technologies, Inc. All rights reserved. 12 Introducing MSP Manager
- 13. © 2015 N-able Technologies, Inc. All rights reserved. 13 Service management comes down to 3 things Support customers Get organized Manage business
- 14. © 2015 N-able Technologies, Inc. All rights reserved. 14 Deliver smarter support
- 15. © 2015 N-able Technologies, Inc. All rights reserved. 15 QuickTickets
- 16. © 2015 N-able Technologies, Inc. All rights reserved. 16 Customer Portal
- 17. © 2015 N-able Technologies, Inc. All rights reserved. 17 Support customers on the go
- 18. © 2015 N-able Technologies, Inc. All rights reserved. 18 “I show businesses MSP Manager in my initial sales meeting so they know how fast my support will be. It’s a competitive differentiator..” MSP Manager user
- 19. © 2015 N-able Technologies, Inc. All rights reserved. 19 Organize everything
- 20. © 2015 N-able Technologies, Inc. All rights reserved. 20 Organize customer information 3 1 4 2
- 21. © 2015 N-able Technologies, Inc. All rights reserved. 21 Organize passwords
- 22. © 2015 N-able Technologies, Inc. All rights reserved. 22 Organize time
- 23. © 2015 N-able Technologies, Inc. All rights reserved. 23 Run your business like a pro
- 24. © 2015 N-able Technologies, Inc. All rights reserved. 24 Understand your performance
- 25. © 2015 N-able Technologies, Inc. All rights reserved. 25
- 26. © 2015 N-able Technologies, Inc. All rights reserved. 26 Bill the way you like
- 27. © 2015 N-able Technologies, Inc. All rights reserved. 27 Create professional invoices in minutes
- 28. © 2015 N-able Technologies, Inc. All rights reserved. 28 Create professional invoices in minutes
- 29. © 2015 N-able Technologies, Inc. All rights reserved. 29 “I was able to reduce end of month billing from 4 days to 4 hours.” MSP Manager user
- 30. © 2015 N-able Technologies, Inc. All rights reserved. 30 Let’s take a look
- 31. © 2015 N-able Technologies, Inc. All rights reserved. 31 The best part
- 32. © 2015 N-able Technologies, Inc. All rights reserved. 32 It’s easy Easy to configure Easy to use Easy to maintain
- 33. © 2015 N-able Technologies, Inc. All rights reserved. 33 Get started today www.mspmanager.com
- 34. © 2015 N-able Technologies, Inc. All rights reserved. 34 Any questions?
- 35. © 2015 N-able Technologies, Inc. All rights reserved. 35 Thank you
- 36. © 2015 N-able Technologies, Inc. All rights reserved. 36 The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.