Active listening is a structured form of listening where the focus is on the speaker. It involves hearing the content, observing body language, listening for feelings, being self-aware, reflecting, questioning, and summarizing before responding. Active listening improves mutual understanding compared to our natural tendency to rush into responding, which can cause misunderstandings especially during conflicts. It also helps gain trust, foster better problem solving, and diffuse conflicts by giving the other person's opinions a fair chance rather than trying to prove them wrong.

1. ACTIVE
LISTENING
By Maira Asif F2016188012

2. Defining Active Listening:
Active Listening is a way of listening and
responding to another person that improves
mutual understanding.
Active Listening is a structured form of
listening and responding that focuses the
attention on the speaker.

3. Listening
45%
Writing
9%
Speaking
30%
Reading
16%
OUR DAILY ROUTINE

4. Active
Listening
Hear
content
Listen for
feelings
Observe
body
language
Be Self-
aware
Reflection
Question
Summarize
Respond

5. It’s not that easy…
• Usually our natural tendency is to rush into a
response. This might create misinterpretations
and miscommunications.
• During conflict resolution, such
misunderstanding could leave to disastrous
results.
NO FIGHTING!

6. Say no to prejudice
• When you listen to someone, their opinions
and your opinions might be polar opposites.
The beauty of active listening is that you give
their opinion a chance instead of plunging in to
prove them wrong.

7. Benefits of Listening
Gain trust and
respect
Better
understanding
and problem
solving
Helps diffuse
conflicts