Mureti Martin has over 4 years of experience providing technical support and managing cloud infrastructure solutions. He has strong skills in areas such as AWS, Google Cloud, security, networking, automation tools and customer support tools. Currently he works as an Infrastructure Engineer at Sendy where he helped migrate systems to the cloud and implemented cost savings. Previously he worked as a Technical Support Engineer also at Sendy providing support across multiple countries in Africa. He also has experience as a Network Engineer at Kenya Revenue Authority where he implemented networking projects.

1. Mureti Martin
Nairobi, Kenya
muretimartin@gmail.com 0702168235
linkedin.com/in/mureti-martin
Summary
4+ years of experience in providing excellent technical support, managing and maintaining various systems
and infrastructure solutions. I have strong expertise in system administration, cloud infrastructure, security, and
automation.
Versed in developing and implementing customer support strategies and working with internal teams to maintain
satisfaction by fulfilling within defined OLAs and SLAs.
I have honed my skills working in fast-paced environments and am able to provide timely and effective solutions to
technical issues and high-quality infrastructure solutions.
Technical Skills:
• Cloud Computing: AWS, Google Cloud
• Microsoft Dynamics NAV 365: Deployment & Security controls
• VoIP Systems: Cisco Unified CM, FreeSWITCH
• Security: Firewalls, IAM, Security Auditing, Encryption
• Networking: Load Balancing, Routing, Switching
• Automation: Ansible, Terraform, Git, Jenkins, Travis
• Remote Desktop Tools: TeamViewer, AnyDesk, RDP
• Customer Support Tools: Freshdesk, JIRA
• Call Centre Tools: Fresh Caller & 3CX deployment and configuration
Industries-Tech , Logistics/E-Commerce, Government, Fintech
Experience
Infrastructure Engineer
Sendy
Feb 2023 - Present (7 months)
Duties and Responsibilities:
● Played a key role in building IT infrastructure and supporting operations across four African countries
with diverse cultures and languages to ensure smooth operations and the effective resolution of
technical issues.
● Successfully implemented an advanced device management solution by integrating Google
Credential Provider for Windows (GCPW) and Hexnode management. This comprehensive approach
encompassed user management, efficient app distribution, and the implementation of robust security
policies. This initiative led to streamlined operations and improved security measures within the
organization's device ecosystem
Mureti Martin - page 1

2. ●Spearheaded the migration of the payroll system to cloud infrastructure, revolutionizing the
accessibility and efficiency of HR operations. By embracing the cloud, the payroll system now offers
unparalleled flexibility and mobility, enabling HR teams to seamlessly manage payroll processes from
anywhere.
● Orchestrated the seamless migration of the Tax Invoice Management System (TIMS) server to the
cloud, integrating it harmoniously with the organization's ERP system. As a result, the organization
experienced improved accuracy and efficiency in its tax invoice management processes.
●Managed Sendy AWSaccounts, implementing cost-effective and high-performance infrastructure.
Achieved up to 20% cost savings and a 70% reduction in response time through Terraform automation.
● Implemented VoIP solutions for Sendy in Uganda, Kenya, and Nigeria, with a focus on ensuring
optimal system reliability, performance, and lower operational and calling costs
Duties and Responsibilities:
● Streamlined CI/CD Processes: Revolutionized software delivery and deployment through automation,
streamlining infrastructure provisioning and CI/CD processes for enhanced efficiency.
Technical Support Engineer -
Sendy
Feb 2021 - Present (2 years 7 months)
# Technical Support in Kenya, Uganda, Ivory Coast, and Nigeria.
● Led the integration and implementation of Microsoft Dynamics 365 ERP, resulting in improved
operational procedures and processes.
● Provide technical support to end-users and proactively evaluate and enhance IT support processes
for greater efficiency and effectiveness.
● Support the HR team by administering and managing HR systems, including payroll software, Slack,
and other HR-related applications.
● Assist with the procurement and management of IT hardware, software, and licensing.
● Perform hands-on administrative tasks, such as configuring and managing Google Workspace,
Hexode Unified Endpoint Management, and Cloudflare Administration.
● Monitor the ERP system and establish data backup and recovery procedures to maintain data
integrity and availability during system failures or disruptions.
# Cyber Security
● Regularly review and update Sendy Systems access permissions & privileges.
● Endpoint security and device protection
● Implement data privacy and security controls to comply with regulations from the Data Protection
Commission
● Conduct phishing test campaigns to improve employees' resilience against phishing attacks.
Bug Bounty Hunter
HackerOne
Jul 2023 - Present (2 months)
Mureti Martin - page 2

3. Network Engineer
KRA(KENYA REVENUE AUTHORITY)
Jun 2019 - Jan 2021 (1 year 8 months)
Achievements:
I contributed to the design and implementation of Local Area Networks (LANs) at multiple KRA stations,
including Wilson KRA offices and the Corporate Business Center at Upper Hill. This initiative aimed to
connect all users to the internet and the KRA intranet, enhancing their access to KRA online services.
Furthermore, I played a crucial role in the installation of Virtual Private Networks (VPNs) at KRA offices
in the export processing zone, enabling remote work capabilities for users.
As a member of the network upgrade and maintenance team, I actively contributed to the successful
implementation of network infrastructure projects at both the KRA headquarters and regional offices
nationwide. I assumed responsibility for configuring routers, POE switches, and Cisco IP phones,
which played a vital role in establishing a modern LAN framework and enabling Voice over IP (VOIP)
communication. This comprehensive network overhaul significantly enhanced KRA's operational
efficiency and streamlined its day-to-day activities.
Licenses & Certifications
Certified Ethical Hacker (CEH) - TryHackMe
Huawei Certification Routing and Switching - Huawei
Issued Oct 2019 - Expires Oct 2022
0101001014418076466557415
Cisco Certified Network Associate Routing and Switching (CCNA) - Cisco
Networking Academy
Issued Jan 2020 - Expires Jan 2023
HCIA Security - Huawei
Issued May 2020 - Expires May 2023
01010030144180803521362838
NSE 1 Network Security Associate - Fortinet
Issued Aug 2020 - Expires Aug 2022
Gd4EpluRpe
Certified SAFe® 5 Practitioner - Scaled Agile, Inc.
Issued Feb 2023 - Expires Feb 2024
12819610-9385
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