1. Curriculum Vitae
Of
(Zinhle) Ntombizinhle Hazel Tshabalala
Zinhle is currently employed by MTN as project
Coordinator simultaneously playing a role of a Project
Lead. Previously employed as a PMO Administrator at
MTN. Previously she worked at Sasol Technology,
Anglo American, Xitlati Investment Holdings and
Mahogany Entertainment. Zinhle holds an Advanced
Diploma in Project Management and has experience in
EPM, MS Projects, Advanced Excel, SQL Dashboard
reporting, BO, Oracle and PMBok. Zinhle has been
instrumental in the improvements of the MTN PMO;
especially the following areas: Capacity Planning,
Project Interdependencies, Programme Management /
linking of projects across departments, PMO Reports,
DPO Project: BOCE Improvements and Capturing of
Initiatives.

2. CV OF Ntombizinhle Hazel Tshabalala
Personal Details:
Full Name: Ntombizinhle Hazel Tshabalala
Known As: Zinhle
Nationality: South African
Identity Number: 8112020309089
EE Status: African
Gender: Female
Residential Area: Randburg
Own Transport: Yes
Availability: Months’ Notice
Qualifications:
Secondary Qualification:
Institution: Bryanston High School
Qualification: Matric
Year: 1999
Subjects: English
Afrikaans
Home Economics
Biology
History
Mathematics
Tertiary Qualification:
Institution: Cranefield College
Dates: 2007
Qualification: Advanced Diploma-Project Management
Institution: Wits Tech / TSA
Dates: 2004 (Incomplete – Practical Assignment not completed)
Qualification: National Diploma in Public Relations

3. CV OF Ntombizinhle Hazel Tshabalala
Career Synopsis
Company Position Held From To
MTN Project Coordinator /
Lead
01/01/2015 Date
Company Position Held From To
MTN PMO Administrator 01/09/2008 31/12/2014
Company Position Held From To
Sasol Technology Project Controller 01/07/2006 31/10/2008
Company Position Held From To
Anglo American Executive Personal
Assistant
01/06/2005 30/06/2006
Company Position Held From To
Xitlati Investment
Holdings
Personal Assistant 01/09/2003 31/05/2005
Company Position Held From To
Mahogany
Entertainment
PR / Event
Management
Internship
01/01/2000 31/12/2002

4. CV OF Ntombizinhle Hazel Tshabalala
Employment History:
Company : MTN
Industry : Telecommunications
Period of employment : Jan 2015 To date
Position : Project Lead and Coordinator
Responsibilities : Project Lead (80%)
Deliver projects on time, within budget and according to Delivery
Methodology.
 Conduct Project kick-off meetings
 Conduct Scoping Session and document scoping deliverables
 Document detailed Project Plan
 Ensures that the project team successfully executes tasks
according to the approved project plan
 Ensure project documentation, deliverables and meeting minutes
are signed off by key stakeholders and stored on SharePoint and
other tools
 Ensure the Risk and Issue Logs are tracked, managed and reported
 Create all Capex documents and track Procurement process for
requisitions and purchase orders (From Oracle)
 Publish Project Status Report weekly to key stakeholders on a
weekly basis and monthly to Steercom team
 Maintain positive client relationship through regular communication
Coordinator (20%)
 Redefine and update existing processes, procedures and templates
as per the new way for the department
 Format EPM, SharePoint and Jazz with the new departments
requirements – Portfolio View, Documentation, etc
 Update and create new reports and training material as per the new
Way of Work
 Provide support on the internal tools used by the department
Company : MTN
Industry : Telecommunications
Period of employment : Sep 2008 To Dec 2014
Position : PMO Administrator

5. CV OF Ntombizinhle Hazel Tshabalala
Responsibilities : Programme Support Specialist (Jul 2010 to date)
PMO Administrator:
 Programme Management Delivery Support
 Act as the first point of contact in the team for internal and external
customers, responding promptly to queries
 Manage and maintain the front and backend EPM system
 Provide support to the departments Project Managers on Microsoft
Project and EPM across all portfolios including facilitation, tracking
and reporting on projects, and training
 Prepare presentations for Project Specific Forums and Committees
 Track and report on project portfolio performance - Identify and
communicate insights gained from reports
 Track and report on project portfolio performance, providing a real-
time, comprehensive, and prioritized view of all projects
 Continually improve existing processes and procedures to enhance
effectiveness, efficiency and performance
EPM and PMO Support
 Support the various PMOs, transfer and share knowledge
 Troubleshoot, investigate and correct errors on EPM
 Analyse required changes to the system, test and roll out changes
for the EPM system
 Update User Requirement Specification documents to always
reflect system reality
Process and Procedure Effectiveness
 Manage initiatives to improve BO PMOs strategy and processes
knowledge Pills & BOK Chat
 Continually improve existing processes and procedures to enhance
effectiveness, efficiency and performance
 Prepare and maintain training and governance manuals for BO
PMO
 Train, coach or conduct on-the-job skill transfer of Programme
management toolsets
PMO Improvements:
Capacity Planning
 Establish the demand and the capacity within the department
 Create reporting to show the capacity and availability of staff
Project Interdependencies
 Create reports that will show interdependencies (projects and risks)
 Visually show the impact to other projects
Programme Management / linking of projects across departments
 Setup EPM and MSP to cater for programmes
 Produce Reports to track Programmes
 Train users on how to manage programmes with MSP
Improve PMO Reports
 Design reports/dashboards within Business Intelligence
 Liaise with developer for new requirements
 Test all reports within development environment and train users on
them

6. CV OF Ntombizinhle Hazel Tshabalala
Reason for Leaving : MTN is currently restructuring and she is seeking a more stable
environment.
Company : Sasol Technology
Industry : Oil & Energy
Period of employment : Jul 2006 – Oct 2008
Position : Project Controller
Responsibilities : Project Office Administration Duties:
 Manage and provide support on the EPM system for department
 Responsible of the offices costing (Actual vs. Budgeted)
 Follow up on invoices (committed and paid)
 Offices Document Management
 Coordinate and Schedule Team meetings
 Consolidate and perform quality checks on the offices Management
reports
 Assist with the offices recruitment - liaise with broker consultants,
sourcing of CVs, interview administrators (1st Interview)
 Manage teams activities; teambuilding and team meetings
Project Controller Duties
 General Administration
 Arrange and attend project meetings / workshops - Minute taking
 Follow up on action items
 Updating the project plan in MS Project
 Document Management
 Updating risk and action register
 Assist in managing projects budget
Reason for Leaving : Restructure and opted for a new role at MTN as a Contractor.

7. CV OF Ntombizinhle Hazel Tshabalala
Company : Anglo American
Industry : Mining
Period of employment : Jun 2005 – Jun 2006
Position : Personal Assistant
Responsibilities : General Admin Duties:
 Manage 3 senior managers diaries
 Compile PowerPoint presentations
 Answer departmental switchboard
 Filling, faxing, copying
 Responsible for handling travel and accommodation arrangements
 Typing of management minutes, memos and letters MANCO
Communication Role:
 Manage all departmental activities, i.e. sports day event, team
building and year-end function
 Facilitate communication strategies within the department
 Develop and facilitate the induction Programme for new staff in the
department
Reason for Leaving : Headhunted by ex-manager.
Company : Xitlati Investment Holdings
Industry : Financial Services
Period of employment : Sep 2003 – May 2005
Position : Personal Assistant
Responsibilities :  Typing office correspondence
 Manage Directors and managers diary
 Compile PowerPoint presentations
 Manage office in absence of management
 Answer switchboard (12 incoming calls)
 Ordering stationery
 Liaising with clients
 Responsible for handling all travel and accommodation
arrangements
 Manage offices budget and petty cash -submitting monthly reports
Reason for Leaving : Career Growth.

8. CV OF Ntombizinhle Hazel Tshabalala
Company : Mahogany Entertainment
Industry : Entertainment
Period of employment : Jan 2000 – Dec 2002
Position : PR / Event Management Internship
Responsibilities :  Hosting events
 Prepare presentations
 Liaise with participants schedule, travel and accommodation
arrangements
Reason for Leaving : Internship
References:
MTN (PMO Manager)
Name: Antoinette Smith - 083-200-5386
Antoinette.Smith@mtn.co.za
MTN (Line Manager)
Name: Steven Mabula - 083 200 2781
mabula_s@mtn.co.za
Sasol Technology (line Manager)
Name: Samantha Copeland
Email: Samantha.copeland@icloud.com
Notes: Samantha has left the country but can be reached on the above email address