1. CERCULIMVITA OF YVONNE HENSTOCK
9 Kensington Gardens
Umbilo
4001
Human Resource Manager
Application for employment:
I believe that my combination of qualification, relevant experience gained at clients such as
Island View Storage (Bidvest Tank Terminals), Tradehaus Distribution, Access Clips, 247
Technologies, and other similar companies coupled with my passion would serve your
organization well in this position.
My foundation in Debtors & Creditors (Bookkeeper) for the different companies has fuelled
my passion to work with books. I would like to follow in a profession where I will be able to
make a greater difference in your company. I have worked extensively on books and have
reduced numerous companies’ books by collecting money from the clients. I am able to not
only ascertain needs but also strategize, develop and implement the actions that will address
the needs to do collections.
I am able to work with multiple clients while still providing them with the unique site tailored
needs.
On a more personal level, I trust you would find me to be well-spoken, energetic, confident,
and presentable, the type of person you can rely on. I also have relevant experience of the
type that gives you the versatility to place me a number of contexts with confidence that the
level of excellence you expect will be met.
I greatly appreciate you taking the time to review my credentials and experience.
Yours Faithfully
Yvonne Hen stock
Cell: 0729574903
Email: yahenstoc@gmail.com 2

2. Personal Details
Surname: Hen stock
Name: Yvonne Anne
Residential/Postal Address: 9 Kensington Gardens
Umbilo
Date of Birth: 18 September 1965
Sex: Female
Marital Status: Divorced
Dependents: None
Nationality: South African
Home Language: English
Other Languages: Afrikaans
Contact Number: 072 957 4903
Health: Excellent
Criminal Record: No
Drivers Licence: Code 08
Hobbies: Fishing, Reading & Camping
Possible Position Applying For: Bookkeeper/Administration Officer/Debtors Clerk
Areas to Work In: Durban / Surrounding Area
Availability: Immediately
Expected Salary: R11 500-00 To R15 000-00 cost to company
Educational Qualifications
Last School Attended : Geert Maritz High School
Highest Standard Passed : Matric
Year Completed : 1982
Subjects : English, Afrikaans, Accounting
Typing, Biology & Shorthand
Computer Literacy : Microsoft Office Word, Microsoft Excel,
Internet Explorer, Pastel Accounting (12),
Quick Books, Cash Manager, Out Look
Windows Xp, Windows 98, E-Filling & Wages-Saber,
Novtell (Sms & Email System Works with Pastel
Pastel Evolution, Ultra (Unilever in house programme
Qlikview
HR Premium
Maintenance Connection
Tertiary Education
Institution : Kzn – Business Training Centre
Course : Professional Telephone Techniques
Qualification Obtained : Certificate of Attendance
Year Completed : 30th July 2012

3. Institution : Access Clips
Course : Novtell
Qualification Obtained : Conference Call, Sms system
Year Completed : 17th August 2012
Institution : Cbm Training
Course : Finance for Non-Financial Managers
Qualification Obtained : Certificate of Completion
Year Completed : 28th July 2009
Institution : Careers Unlimited
Course : Shipping Clerk (Importing & Exporting)
Qualification Obtained : Certificate
Year Completed : 25th September 1987
Institution : Careers Unlimited
Course : Executive Secretary
Qualification Obtained : Certificate
Year Completed : 20th November 1987
Institution : Task Force
Course : Credit Controller
Qualification Obtained : Certificate
Year Completed : 23rd October 1987
Institution : Task Force
Course : Telephonist/Receptionist/Cashier
Qualification Obtained : Certificate
Year Completed : 30th October 1987 4
Institution : Task Force
Course : Word Processing
Qualification Obtained : Certificate
Year Completed : 12th December 1987
Working Experience
Previous Employer : Island View Storage t/a Bidvest Tank Terminals
Department : TRAINING OFFICE
Duties : Data Capture on HR Premium – All training done
Implemented a new filing system in Training Centre
Department : RECEPTION
Duties : Switchboard (Cisco IP Phone 7942
Arrange entry permits for visitors
Ordering of Stationary & Groceries
Fax and email for various Managers & Supervisors
Arrange Courier Pick up
Department : HR ASSISTANT
Duties : Assist in scheduling appointments for pre-employment
medicals

4. Capture employee’s information New and Old (HR
Premier)
X-Time (Time & Attendance) permanent and
contractors times Exported to excel to calculate time
sheets
Salary Payment notifications (SPN) - Acting for
Managers
Recording employee information changes on the SPN
Department : Office Administrator (PA – General Manager)
Duties : Minute Taking
Typing
Scheduling Appointments
Arranging Meetings
Booking Board Room
Arranging Functions on a Small Scale
Duration : 4th July 2014 – Current
Reason for Leaving : Temping
Previous Employer : Tradehaus
Position : Administration Officer/Accountant
Duties : Pastel Evolution & ULTRA (Unilever system)
Books to Trial Balance - Pastel
Petty Cash - Pastel
Handling Debtors – Ultra & Pastel
Reconciling Bank – Pastel
Reconciling Of Debtor & Creditor – Pastel
Reconciling Of Debtor Accounts – Ultra
Leasing With Customers
Responsible For Money Collections
General Journal – DSR (Company Representatives)
Invoicing, Credit Notes, Receipting – Ultra & Pastel
Stock Return
Duration : 1st August 2013 – 30 June 2014
Reason for Leaving : Contract Ended
Previous Employer : Regma Durban
Position : Administration Officer
Duties : Pastel Express 12
Handling of Petty Cash, Debtors & Creditors Control
and Banking.
Reconciling Of Debtor & Creditor Accounts
Leasing With Customers
Responsible For Money Collections
Reception
Ordering and Checking Of Stock
Quotes, Invoicing, Credit Notes
Stock Return, Stock Take
Tele Sales

5. Duration : 17th February – 31st May
Reason for Leaving : Contract Ended
Previous Employer : Access Clips
Position : Office Manager
Duties : Using Microsoft Outlook, Word, Excel and Patel
Partner
Answering phones
Typing Letters, Quotes and Administrative Documents
Opening New Client Accounts
Credit Referencing
Credit Control
Manufacturing Inventory
Inventory Control (Running Reports And
Stock Take
Ordering Of Stock and Office Consumables
Customer Liaison, Order Taking and Complaints
Receipting Monies Received
Debtors
Assisting Sales Team
Managing Monthly Call Cycle
Stock Sheets
Management Sheets, Daily Call Sheets
Age-Analysis for Trip
Checking Mileage
Price Lists
Catalogues
Duration : January 2010 – 13th February 2013
Reason for Leaving : Personal
Previous Employer : 247 Technologies
Position : Bookkeeper
Duties : Pastel
Processing Sales Invoices, Receipts and Payments
Completing Vat Returns
Checking Company Bank Statements
Preparing Cash Flow Statements
Dealing with Financial Paperwork and Filing.
Duration : January 2009 – January 2009
Reason for Leaving : Retrenched

6. Previous Employer : Shore To Shore Marketing
Position : Marketing & Internet Research (Part-Time)
Duties : Quick Books
Marketing of Company
Emailing Clients
Leasing With Customers
Securing Of Orders
Handling Of Customers Complaints and Queries
Duration : January 2006 - December 2007
Reason for Leaving: Owner Closed Business Down to personal reasons
Previous Employer : Southern Truck & Car
Position : Manager
Duties : Quick Books
Marketing the Business
General Admin.
Reconciling Of Debtors & Creditors Accounts
Handling Of All Banking, Wages, Sales &Quotes
Handling Customer Queries
Ensuring Procedures Are Followed
Duration : January 2005 - November 2008
Reason For Leaving : Business Closed Down. (Owner passed away)
Previous Employer : East Service Station
Position : Admin Clerk
Duties : Pastel
Reconciling Of Debtors Control Accounts
Monitoring Fuel Recon (Usage)
Responsible For Banking & Petty Cash
Switch Board Receptionist (Relieve).
Receiving Payment by Cash, Check, Credit Cards,
Vouchers, or Automatic Debits
Issuing Of Receipts, Refunds, Credits, Or Change Due
To Customers.
Counting Money In Cash Drawers At The Beginning Of
Shifts Ensuring Amounts Are Correct And There Is
Adequate Change.
Processing Sales Invoices, Receipts and Payments
Dealing with Financial Paperwork and Filing.
Establish Or Identify Prices Of Goods, Services Or
Admission, And Tabulate Bills Using Calculators, Cash
Registers And Optical Price Scanners.
Duration : March 2002 - July 2003
Reason for Leaving : Relocated

7. Previous Employer : Pivot Finance
Position : Manager
Duties : General Admin and Banking
Screening Customer Applying For a Loan
Processing Sales Invoices, Receipts and Payments
Prepare The Profit And Loss Sheets For The Annual
Accounts.
Field Work (Marketing)
Duration : April 2001 - February 2002
Reason for Leaving : Retrenched
Previous Employer : Fort Yolland Estates
Position : Administrative Clerk & Head Cashier
Duties : Secretary to Manager
Responsible For Stock Control
Reconciling Of Debtors Control Accounts
Typing Of Documents
Receive Payment By Cash, Check, Credit Cards,
Vouchers, Or Automatic Debits.
Issue Receipts, Refunds, Credits, Or Change Due To
Customers.
Counting Money In Cash Drawers At The Beginning Of
Shifts Ensuring Amounts Are Correct And There Is
Adequate Change.
Dealing With Financial Paperwork, Banking and Filing
Duration : November 1998 - February 2001
Reason for Leaving : Better Career & Prospects

8. References
Name: Riaan Roos
Company: 247 Technologies
Position Held: Partner
Contact Numbers: 084 927 5440
Name : Chris Hen stock
Company: East Service Station
Position Held: Owner
Contact Numbers: 082 372 429
Company : Pivot Finance
Position Held: Hr. Manager
Contact Numbers: 043 702 4600
Name: Mrs Helen Deport
Company: Shore To Shore Marketing
Position Held: Owner
Contact Numbers: 071 047 9374
Name: Mrs Julia Sclanders
Company: Island View Storage (Bidvest Tank Terminals)
Position Held: HR Manager
Contact Numbers: 083 273 775